Administrative Assistant Marketing

Sara L. Beck

**** ******* ****, **********, ** **325 (relocating to Philadelphia, PA)

717-***-**** ************@*****.***

Education

Bachelor of Arts in Communications - Public Relations emphasis

Susquehanna University, Selinsgrove, PA

Work Experience

Marketing Assistant

Big Steaks Management - franchise of Ruth's Chris Steak House,

Baltimore, MD (March 2009 - February 2011)

. Brainstorm and assist in implementing marketing strategies,

advertising, and promotions for nine restaurant locations

and Havana Club

. Create verbiage for advertisements, emails, posters, social

media accounts and other marketing mediums to acquire new

clientele and retention of previous clientele

. Primary administrator of VIP Diner's Rewards Program -

manage and edit all guest accounts, inquiries, and update

program policies, rules, and regulations

. Primary administrator of gift card incentives and

promotions - implementation and distribution

. Tracking and evaluating success of marketing campaigns

. Manage all guest inquiries and complaints - investigate

complaints through direct communication with guests and

restaurant management, discuss with upper management, and

produce appropriate responses to guests

. Assist in planning and coordinating annual charity golf

event

. Manage and distribute monthly marketing reports to

restaurant locations and upper management

. Ensure all locations are properly stocked with marketing

materials

. Research what promotions and specials competitors are

utilizing

Guest Services Administrative Assistant

The Outlet Shoppes, Gettysburg, PA (August 2008 - April 2009)

. Answer phones, assist other staff, and other administrative

duties

. Assist customer requests and complaints

. File compiled data from customer surveys into computer

Receptive Tour Operator/Manager's Assistant

Gettysburg Group Reservations/Gettysburg Tour Center,

Gettysburg, PA

(May 2003 - August 2008, summers and breaks)

. Responsible for all administrative responsibilities

. Create itineraries for large groups arriving in Gettysburg

National Military Park

. Contact potential schools and large groups wishing to visit

Gettysburg via telephone and e-mail

. Appraise prices and availability of hotels, museums,

restaurants, and tours

. File itineraries and financial data into computers and

write confirmation faxes and e-mails

. Update clients on attractions and prices annually

Computer Skills

Microsoft Word, Excel, PowerPoint, Outlook, Facebook, Twitter,

Linkedin, and Internet navigation

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