Customer Service Manager

BRENDA E. ZELLER

215-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS:

• Over ten years experience providing outstanding administrative and personal support to executives

• A motivated self starter, able to attend to details, expert in juggling multiple projects and achieving on-

time completion within budget

• Creative, resourceful and flexible, capable to adapt to changing priorities and maintain a positive attitude

and strong work ethic

• A clear and logical communicator, able to establish rapport with both clients and colleagues and motive

individuals to achieve the organizational objective

• Experienced in meeting, event planning and managing volunteers and staff

•

Relied on to work independently and ensure quality outcomes for all projects; also worked successfully in team

efforts

• Knowledgeable in computer software including Word, Outlook, Excel, Publisher and PowerPoint

• Have excellent verbal communication skills; experienced in maintaining good public relations and

providing excellent customer service

• Professional, articulate and organized

PROFESSIONAL EXPERIENCE:

Concierge Service (business I started), Montgomery County, PA 2008 to present

• Various services offered such as: house sitting, pet care, mail pick up, event planning, plant care and cleaning

Transportation Driver, Transportation Services, Inc., Souderton, PA 2008 to present

• Transport children to and from school

Sunday Coordinator, The Journey Church, New York, NY 2008

• Assist in preparations for church services, greeting visitors and ushering

Pyramid and Gainor, Various Staffing Agencies, New York, NY 2007- 2008

• Sent on various temporary assignments throughout New York City. Positions required ability to adapt to new

business environments quickly and become immediately productive.

The Partnership Transportation Management Association, North Wales, PA 2002 - 2007

Operations/Event Manager

Managed the office including overseeing all meetings, programs and special events, in non-profit grant programs to

encourage mobility for healthier life styles. Service provided in greater Philadelphia, Washington D.C. and Virginia.

• Oversaw meetings, events, and programs including site locations, menu selection, supplies, speakers,

equipment, media, vendors, presentation packets, advertisements, gifts, agenda, invitations, developed detailed

timelines and completed expense reports

• Managed two shuttle bus systems; developed routes and schedules, handled customer service issues, and

coordinated marketing efforts to encourage bus use

• Responsible for customer mobility call line; answered questions related to transportation issues

• Managed agency web site, making daily updates and ensuring that information was accurate

• Visited local senior centers and retirement communities to present information about agency

transportation services; also presented information at a major transportation conference

• Developed training program for seniors on how to use the public transportation systems in Virginia and

Washington D. C.

• Assisted in planning training sessions to encourage seniors to use transportation services in Virginia and

Washington D.C.; coordinated various events with multiple vendors, made staff travel arrangements, scheduled

training sessions, assisted in group training and did individual training sessions

• Managed all agency publications including newspaper articles, newsletter, press releases, and flyers

• Supervised students and vendors involved in our summer programs

Results:

• Satisfied donors who provided the grant funding for programs

• Clients were appreciative of our services, which allowed them to become more mobile in their communities

• Took new ideas and successfully developed and organized programs to implement them

Elm Terrace Gardens, Lansdale, PA 2001 – 2002

Unit Secretary for Skilled Nursing Floor

• Assisted management and nursing staff with medical records, deliveries, and other tasks assigned

• Provided timely processing of patient billing and payroll

Administrative Assistant to the Vice President of Marketing & Operations 2000 –2001

• Assisted in the coordination of events: employee Christmas dinner, bazaars, art shows, special speakers

• Involved in building management; promoted facility to prospective buyers, inspected client apartment conditions

for repairs and managed housekeeping cleaning schedule; also assisted in payroll

• Designed and contributed to the monthly employee newsletter

Hatfield Quality Meats, Hatfield, PA 1995 – 2000

Assistant to Benefits Department (1999 – 2000)

• Planned, budgeted, coordinated, and advertised employee-sponsored events and programs

• Responsible for coordinating dental benefits; inputting data, communication with dentists, filing, explaining

benefits during employee orientation, and fielding employee questions, assisted department manager

Health – Wellness Coordinator, Occupational Health Unit (1995 – 1999)

• Managed annual health fair and related expenses; solicited vendors, managed staff of 10 – 15 volunteers, prepared

detailed timeline for entire event and volunteer duties, chaired the health fair committee, handled advertisement, designed

floor plan, developed a process for quick registration. Developed the fair from six to thirty-five vendors using multiple

rooms throughout the plant

• Developed monthly employee education awareness programs; calendar management for managers

• Coordinated programs and oversaw the operation of the fitness center and its staff (external vendor)

• Contributed articles for the annual stockholder report and weekly publications

EDUCATION

• Presently enrolled at Montgomery County Community College (online) for Certificate in Office Administration

and then my BA in Business Management

• Meeting Planner Program at Temple University, Ambler PA

• Health Promotion Director at Cooper Institute for Aerobics Research, Dallas TX

• Marketing Fundamentals, The Nonprofit Center at La Salle University, Philadelphia, PA

• Training at American Disability Act, Easter Seals Project Action, People on the Move

• Business Seminars in Writing, Customer Service, Ergonomic Fundamentals and Marketing

VOLUNTEER ACTIVITIES

• Assisted in producing church services for 2000 attendees in Pennsylvania

• Served on the volunteer staff at local hospital in Pennsylvania

• Member of Parks and Recreation Board for borough in Montgomery County, Pennsylvania

• Part of the welcoming committee at Redeemer Presbyterian Church of New York City

Brenda E. Zeller 215-***-**** **********@*****.***

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