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Customer Service Sales

Lancaster, Pennsylvania, 17603, United States
March 16, 2011

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Summary of Qualifications

Creative and resourceful sales professional with superior presentation,

communication and interpersonal skills. Consistently achieves or exceeds

sales objectives through promotion of product features and benefits, needs

assessment and creative presentations to clients. Proven ability to manage

multiple, concurrent projects in a timely and professional manner to ensure

organizational success. Possesses the self-motivation and intellect

necessary to excel in fast-paced, challenging environments. Able to work

independently or cooperatively as part of a team to accomplish

organizational objectives. Experience and success has been through working

independently as well as part of a team in projects from start to finish.

Professional Experience

Pearson Education - Central, Pennsylvania January 2010 - Present

Sales Account Executive

Brought on by this publicly held publishing company to make calls on

educational professionals in assigned sales territory and communicates

textbook and media product advantages, features and benefits. Play a vital

role in fostering the Company's reputation, image, and integrity.

. Increased market share of the territory to a million dollar territory

by influencing the departmental chair, committee members and

individual professors of given courses.

. Built relationships with Departmental Leaders in Math and Science and


. Communication of new editions of text available as well as supporting

media, to fulfill certain learning objectives set by the Professor.

. Expedites the resolution of instructor problems/complaints through

communication within the organization to the appropriate resources.

. Ability to organize and multitask within a territory of 500 customers

within 9 disciplines and 7 colleges and universities.

. Presentations on multiple projects including marketing level

technology forums.

Ventiv Health/Endo Pharmaceuticals - Lancaster, Pennsylvania

May 2008 - January 2010

Specialty CNS Sales Representative

Brought on by this privately held maker of drug-delivery systems to conduct

calls on health care professionals in assigned sales territory and

communicates product advantages, features and benefits. Plays a vital role

in fostering the Company's reputation and image.

. Increased market share of the drug Carbatrol by influencing the

prescribing habits of hospitals and key psychiatrists and neurologists

with practices located throughout central Pennsylvania.

. Built relationships with Office based neurologists and epileptologists

and key thought leaders by personally visiting offices and influencing

physicians and health care providers to prescribe promoted products.

. Communicates product's approved indications, advantages, features and

benefits in both individual and group settings.

. Expedites the resolution of physician problems/complaints through

communication with the District Manager regarding clinical results or

on the physical properties of divisional products.

. Maintenance and growth of accounts within the home market as well as

in the hospital setting

Specialty Sales Representative

Accepted employment opportunity with this marketing and sales service

provider for the pharmaceutical

industry with responsibility for making compelling presentations to a

variety of medical audiences. Utilized knowledge of medical practices,

drugs and medicines to explain features, benefits and technical aspects of

the product line and the competitive market.

. Led the launch of a new topical Voltaren Gel, increasing product

visibility through office calls, luncheon seminars and benefit selling

to realize an increase in scripts from zero to an average 85 per week.

. Pursued a progressive selling initiative focusing on target customers,

promoting excellence in customer service and addressing customer

concerns while consistently moving the customer toward commitment;

efforts earned a ranking among the top 15 sales associates in the


. Coordinated the first ENDO Lancaster Podiatry Association Dinner that

contributed to a 20% increase in scripts.

. Served as a member of the Voltaren Gel Field Advisory Board and

Product Knowledge Leader for the Philadelphia District.

NovaQuest/Eli Lilly - Lancaster, Pennsylvania March 2007 - May 2008

Specialty CNS Sales Representative--CONTRACT

Maximized sales of medicines designed to relieve symptoms of CNS diseases

and Diabetes through face-to-face selling, building solid relationships

with physicians and psychiatrists, whole office selling and focusing

efforts on increasing market share. Responsible for promoting two

neuroscience products independently not in a pod selling environment.

. Maintained ranking in the top echelon of sales associates throughout

the appointed district.

. Earned first and second spot in sales for both assigned products for

the second and third quarters.

Enterprise Rent-a-Car - various locations August 2004 - March 2007

Branch Manager July 2006 - March 2007

Granted promotion by the nation's largest rental car company to managed two

flourishing branch locations. Scope of responsibilities included staffing,

business development, expense reporting, employee scheduling and accounts

receivable/accounts payable. Provided direct oversight to 11 branch


. Increased net profit by $69 per car within one month by implementing

new training on sales and marketing techniques, cutting costs and

collecting accounts receivable.

. Recipient of the corporate Customer Service Award and the

Profitability Award for providing exceptional customer service that

increased referral business while maintaining current client base.

Technical Skills

. Microsoft Word

. PowerPoint

. Outlook

. Access

. Excel

. Microsoft Active Sync

. Target Mobile

. C.A.T.S.


Millersville University - Millersville, Pennsylvania 2004

Bachelor of Science in Business Administration with an emphasis on


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