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Manager Customer Service

Lynchburg, Virginia, 24502, United States
March 16, 2011

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**** *********** 434-***-**** (c)


Lynchburg, VA t


Patricia M. Kessler

Experience 4/2008 - 3/31/2011 Quintiles, Inc.

Lynchburg, VA

Pharmaceutical Sales Representative

Strategic thinking, Relationship Building, Planning and

Marketing to sell five products to Cardiologists,

Endocrinologists and General Practitioners in the Virginia


Successful product launch in Virginia territory for multiple new

Cardiovascular & Cholesterol products which consisted of

creative marketing and teaching of clinical data.

Analyze weekly data to increase business opportunities.

Consistently learning challenging medical data to educate

physicians of safety, efficacy and managed health care

information of products to bring value to Health Care Providers.

Multitask at the highest level while exceeding sales goals and

providing leadership within the territory.

12/2005 - 4/2008 Prototype Advertising, Inc. Forest,


Account Manager

Designed & Implemented full marketing proposals for small

businesses, large corporations & government contracts. Services

included: Website planning, logo development, brochure &

publication design, community outreach & fundraisers, TV and

Radio commercials, photo shoots, networking opportunities,

copywriting, and research and development.

Developed marketing strategies and monitored progress to meet

and exceed client's goals and objectives within their allotted

budgets while focusing on a successful return on their


Made proactive calls to identify potential opportunities for

growth of customer relationship.

Conducted meetings with business owners & marketing directors to

retain and strengthen current business and grow new business

with potential clients.

7/2003 - 12/2005 Wachovia Bank, N.A. Lynchburg, VA

Branch Manager -Financial Specialist

Managed staff of loan officers and tellers, attended and lead

managers meetings & conferences, and completed monthly budget


Customer Service Duties: loans, deposit accounts, financial

checkups and assisted the needs of customers.

Proactive calls to customers and potential customers to identify

opportunities for growth.

Attended community events for networking and to expand customer


Human Presbyterian Home and Genesis House- Volunteer & Resident Aide

Services/ during tenure at Lynchburg College (1991-1992)

Counseling Central Virginia Training Center- Activities Assistant (Summer

Experience of 1994)

Central Virginia Community Services- Aide/Case Manager for group

home residents (1996-1998)

The Adult Care Center- Volunteer work (1997)

Orange County Jail- Orlando, Florida - Pre-Trail Services/Admin

Department (2000-2002)


Experience St. Paul's Episcopal Church- Professional Singer (2004-2006)

Education 1990-1994 Lynchburg College Lynchburg, VA

B.A in Music - Voice Concentration


Awards Awards for Success, Leadership, Team Work & Exceeding Sales


Determined to achieve goals

Strong communication and presentation skills

Able to manage multiple tasks and meet deadlines

Strong analytical skills

Work Independently and as a team

Outgoing and creative

Very detailed oriented and well organized

Flexible-able to adapt to a changing environment

Computer Skills: MS Word, Excel, Microsoft Office, Outlook,

PowerPoint, and other various applications.

Interests: Music Composing, Writing, Reading, Local Events,

Running, Hiking, Spending time with family.


Natalie Fitzwater (540) 578- 2580 - Amedisys Employee (Former

Quintiles co-worker)

Erik Sorensen- 719-***-**** - Quintiles/ Abbott

Kristin Grubbs (301) 247- 5276 - Quintiles

Robin Marshall 434-***-**** -Wachovia

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