Customer Service Project Manager

Location:

Posted:

March 16, 2011

Ruya Durna

CAREER OBJECT IVE : To obtain a position as an Office Manager or Administrative

Assistant.

Work H istory: VANTAGE LEARN ING

Professional Development Coordinator: 10 /2007-5 /2010

Coordinate t rainings for schools and districts, managing fifty-four consultants from around

t he count ry. Assist with a variety of support functions including: calendars, expense

reports, invoicing, billing, payment t racking, and other administrative duties. Support sales

team by maintaining database of client communications, organizing of various electronic

f iles. Manage projects, research and update company’s web resource center. Inter-

department communication and coordination: sales, upper management, clients, principals,

superintendents, accounting and technical support departments. Responsible for t raining

materials, managing shipping department. Arrange t ravel and guest itineraries. PPT

p resentations, creating proposals, work documents, and financial files based on information

by upper management and project manager.

EDUCAT IONAL TEST ING SERV ICES

Office Assistant : 2004

Entered SAT scores and student information into database. Compile, sort, and verify

accuracy of data to be entered. Screen and distribute incoming/outgoing mail.

M IS MORTGAGE COMPANY

Administrative Services: 2003-2004

Proofread mortgages for various states, making calculations. Excel, Microsoft Word, various

office equipment. Data entry, answering incoming calls. Proficient communication skills

related to customers and cross-department synergy.

ALMO CORPORAT ION

Customer Service Representative: 2002

Sold home electronics via telephone, and entered data into database.

Education : LaSalle University - Philadelphia, PA

Attended school full t ime (2004-2007)

Bachelor of Science in Business Administration – G.P.A 3.4

Modern Handling Scholarship Recipient.

Skills: Office Management Teambuilding and Supervision

Report and Document Preparation Spreadsheet and Database Creation

Filing and Records management Database Administration

MS OFFICE: Word, PowerPoint, Excel, Outlook CRM Applications

Vir tual Conferencing Customer Service

Bilingual. (Turkish and English)