Manager Customer Service

TOMMY E. HEARD

*** * **** **( Alexandria, AL **250 ( Phone: 256-***-**** (

Email: mailto: ***********@***.***

____________________________________________________________________________

____________________________________________

PROFILE

. Self-motivated and results-driven leader with 10 years in robot

programming, process improvements, and managing. including

- Continuous process improvements - T3 certified in

Paint Theory

- Creating PFEMA's - T3 certified in S4P

Programming

- T3 certified - Operating procedure

development

- Customer Service - Supervision and Training

. Strong analytical skills; skillfully identifying areas of needed

improvements and precisely documenting data to contain facts to validate

decisions.

. Deliberative listening and communication skills allow for thinking

through information before communicating with honesty and sincerity.

. Integral member of a troubleshooting team for plant wide improvement,

which focused on change management, education and training of all

associates.

. Take the initiative to make decisions about projects that need to be

performed and the responsibility to complete the commitments made.

Reputation for being trustworthy, reliable and dependable to meet

obligations.

EXPERIENCE

Honda Lock America, Bremen, GA (2007 - present)

Paint Engineering Manager (2008 - present)

. Provide Manufacturing Engineering support for the paint department

and provide on-going engineering support for new products.

. Developed the annual capital equipment budget.

. Oversee the planning, and execution of capital projects to

scheduled timelines and within approved budget.

. Perform time studies of various processes to ensure all production

and improvements stay with the allotted tack time.

. Research, develop cost analysis, and justification for new

methods, procedures, equipment, and materials.

. Evaluate production capacity capabilities of paint department and

recommend and implement enhancements as needed.

. Oversee all process/product improvement initiatives

. Oversee the development of new products from the design of hanger,

color development and mass production readiness.

. Analyze production processes, work balance, production scheduling,

capacity, and cell concepts to optimize crew distribution for

efficiency, capacity, and lead time.

. Identify manufacturing variability issues and work with Product

Engineering, Production, and Maintenance to reduce or eliminate

variation in manufacturing processes.

. Implement lean manufacturing and Kaizen principles and concepts in

the paint department.

. Develop and lead cost reduction projects.

. Responsible for all TS nonconformance responses.

Paint Engineer (2007-2008)

. Launched all new jobs.

. Responsible for all rack design, robot programs, & ordered paint

for new jobs & daily production

. Ordered in all replacement parts for the paint shop equipment.

. Responsible for troubleshooting of all robotic problems.

. Conducted daily meetings with paint supervisors to discuss paint

defects & equipment downtime from the previous day.

. Made daily paint production schedule.

. Weekly meetings with our dirt team to track down & reduce paint

defects.

. Reduced our dirt defect from 5% to 2% of overall production in 5

months.

. Monitoring and reducing of inventory.

. Attended color meeting at auto assembly plants.

. Scheduled & conducted color meetings with our paint reps & color

team.

. Answered in house & customer quality complaints for the paint shop

(5 P).

. Traveled to customers' plant to review color and to answer any

quality issues that we may have.

. Assisted paint supplier in making color adjustment to all paint.

. Assisted paint supplier in the reduction of their inventory

consignment.

. We spray 2K paints daily all over plastic.

. Wrote and modified all work instructions, control plans, and

PFEMA.

TOMMY E HEARD

596 E Glen ST( Alexandria, AL 36250 ( Phone: 256-***-**** (

Email: mailto: ***********@***.***

____________________________________________________________________________

____________________________________________

EXPERIENCE can't

. Attended color meeting at auto assembly plants.

. Scheduled & conducted color meetings with our paint reps & color

team.

. Answered in house & customer quality complaints for the paint shop

(5 P).

. Traveled to customers' plant to review color and to answer any

quality issues that we may have.

. Assisted paint supplier in making color adjustment to all paint.

. Assisted paint supplier in the reduction of their inventory

consignment.

. We spray 2K paints daily all over plastic.

. Wrote and modified all work instructions, control plans, and

PFEMA.

Siegel Roberts Automotive, Ripley, TN (2006-2007)

Paint Department Manager (2006-2007)

. Managed 2 supervisors & 33 hourly

. Quoted all new and future business.

. Attended manager meetings daily to report out on daily paint

production, scrap rates, & downtime.

. Developed the annual capital equipment budget.

. Perform time studies of various processes to ensure all production

and improvements stay with the allotted tack time.

. Evaluate production capacity capabilities of paint department and

recommend and implement enhancements as needed.

. Oversee all process/product improvement initiatives

. Analyze production processes, work balance, production scheduling,

capacity, and cell concepts to optimize crew distribution for

efficiency, capacity, and lead time.

. Implement lean manufacturing and Kaizen principles and concepts in

the paint department.

. Develop and lead cost reduction projects.

. Responsible for all TS nonconformance responses.

Paint Engineer (2006-2007)

. Launched all new jobs.

. Responsible for all rack design, robot programs, & ordered paint

for new jobs & daily production

. Responsible for filling out table 5, table 10, & AAR submission on

new programs/ new colors.

. Ordered in all replacement parts for the paint shop equipment.

. Responsible for designing, ordering, & scheduling of all paint

shop upgrades.

. Responsible for troubleshooting of all robotic problems.

. Conducted daily meetings with paint supervisors to discuss paint

defects & equipment downtime from the previous day.

. Made daily paint production schedule.

. Weekly meetings with our dirt team to track down & reduce paint

defects.

. Reduced our dirt defect from 5% to 2% of overall production in 5

months.

. Reduced inventory from $1.1 million to $500,000 in 6 months.

. Attended color meeting at auto assembly plants.

. Scheduled & conducted color meetings with our paint reps & color

team.

. Answered in house & customer quality complaints for the paint

shop.

. Traveled to customers' plant to review color and to answer any

quality issues that we may have.

. Assisted paint supplier in making color adjustment to all paint.

. Assisted paint supplier in the reduction of their inventory

consignment.

. We sprayed 1K, 2K, waterborne, & resist paints daily all over

plastic.

. Responsible for all TS nonconformance responses.

. Wrote and modified all work instructions, control plans, and PFEMA

TOMMY E HEARD

596 E Glen ST( Alexandria, AL 36250 ( Phone: 256-***-**** (

Email: mailto: ***********@***.***

____________________________________________________________________________

____________________________________________

EXPERIENCE can't

Alabama Industrial Development Training, Montgomery, AL (2001-2006)

Robotics Coordinator (2003-2006)

. Put together an annual budget for all robotic & machining

training.

. Trained Honda associates in the following classes: S4P

Programming, OCC operation, Basic IPS Function, Maintenance IPS,

Robotic Paint Theory, Robotic Safety, & Basic Machining Function

. Assisted management in determining what is needed out of training

to help decrease down time & increase quality.

. Assisted equipment service with the troubleshooting & the

implementation of new equipment in the spray booths.

. I trained associates how to set up paint system for 2K over

plastic & waterborne paints on body.

. Schedule house training & vendor conducted training.

Machine Tool Instructor (2001-2003)

. Developed lesson plans for a 32 week machine shop training

program.

. Developed and track the annual budget for the training program.

. Inventory all tooling & equipment for both robotics & machining

training.

. Taught programming on CNC milling center & lathe.

. Troubleshooting robotic & machining equipment

. Order &/or develop all training material for robotic & machining

classes.

. Taught a machinist apprenticeship program that included the

following classes: blueprint reading, precision measurement,

machining fundamentals, applied mathematics, shop safety, Surf-Cam

drafting, & how to operate engine lathe, knee mill, surface

grinder, drill press, & horizontal saw.

Modern Technologies & Machinery INC, Oxford, AL (1997-2001)

Lead CNC Programmer (1998-2001)

. Setting up, programming, & operating CNC milling center & lathe

. Read machinist blueprints.

. Machined, fabricated, and assembled 4 poster press equipment..

. Tracked the inventory for all the tooling & inserts.

. Researched & ordered the tooling needed for machining.

. Made specialized tooling, fixtures, & jigs for the press machines

& CNC equipment.

. Assisted the owner in quoting jobs & ordering new machines &

tooling.

. Trained employees how to set up, operate, & program the CNC mills

& lathes.

. I managed & reported all quality issues & production problems back

to management.

EDUCATION AND TRAINING

. Alexandria High School

. Associates in Applied Science (Machine Tool Tech)- Ayers State

Community College

. T3 Certified Operator Control Console- ABB University

. T3 Certified Paint Application Theory- ABB University

. T3 Certified S4P Basic Programming- ABB University

. T3 Certified Shop Floor Editor- ABB University

. Bell Applicator Rebuild- ABB University

. S4P Electrical Service- ABB University

. S4P 5400 Mechanical- ABB University

. Advance ABB Robotics Training- ABB Robotic Competence Center

Norway

. Dispense Tool Operation and Programming- FANUC Robotics

. M-16iB or ArcMate 120iB Disassembly/Reassembly- FANUC Robotics

. Situational Leadership II - HMA/AIDT

. TQM - HMA/AIDT

. Kepner-Tregoe Analytic Trouble Shooting Course- HMA/AIDT

. Surf-Cam Basic Course

. Surf-Cam Advance Course

. Microsoft Office Application Training in Basic, Word, Excel, and

PowerPoint.

. Safe Driver Course- University of Montevallo

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