Customer Service Manager
Resume:
Lizeth Maldonado
Sylmar, CA 91342
E-mail: *********@*****.***
Cell - 818-***-****
Objective
To work with a company that would allow me to serve as a key member of their team, utilizing my
excellent Administrative Assistance, customer service, and organizational skills.
Professional Summary
Bilingual English and Spanish Administrative Professional Confident and poised in interactions
with individuals at all levels outstanding rapport with clients and colleagues. Ability to multi-task
effectively, meeting tight deadlines while maintaining an emphasis on quality. I have strong
organizational technical, written, and verbal communication skills.
Skills include but are not limited too:
MS Office (Word, Excel, PowerPoint, Access), Windows, Internet, Outlook, event planning,
meeting planning, word processing, spreadsheets, database management, multiline phones,
scheduling, presentations, office support, customer support, shipping, accounts
payable/receivable, invoicing, purchasing, vendor/contractor relations, document preparation,
document scanning, mail preparation
INDO EUROPEAN FOODS, Glendale, CA 6/21/2010 – Present
Operations Assistant
Operations Assistant to the Chief Operations Officer
Indo Europeans Foods is an importer and national wholesale distributor of high quality specialty
food products from the Mediterranean and European regions.
Responsibilities: a variety of high-priority, time critical and confidential activities for company
such as:
Vendor relations, receiving or requesting pick up of transport containers from Radex,
Showa, and U.S. Growers. Running Monthly analysis report for Podravka vendor.
Order processing from Tree of Life, Cost Plus, Trader Joe’s etc.
Aging reports, data collection sheet, daily price changes, updating company product
pictures within company library, develop current layouts of promotional client flyers.
Review daily receiving report for FDA holds in preparation of distribution.
Process daily warehouse receiving, Update warehouse product location, daily product
control reports for spice and bulk repacking production. Responsible for monitoring and
updating warehouse negative inventory report.
PCC NETWORK SOLUTIONS, Chatsworth, CA 09/ 2002 to 05/2009
Regional Operations Administrator
Operations Administrator to the Regional Operations Manager
PCC Network Solutions is a cabling voice, video and data provider, experts in network
performance and implementing the physical layer network infrastructure for information
technology.
Responsibilities:
Processed and prepared correspondence and documents for Regional Operations
Manager.
Monitored field personnel locations using At Road GPS Tracking System. Located
delinquent or missing timesheets for over 50+ employees for bi-weekly payroll
submission.
Managed document records, spreadsheets, proofreading and editing documents,
scheduling of appointments, event planning, travel arrangements, invoicing, contractor
relations, greeting visitors.
Scheduled conference calls, board and management meetings including: site selection,
catering, and preparation of appropriate materials.
Maintained and updated all field personnel history training and certifications. Supported
Field Service Manager with performance review submittals,
Responded to all Operations personnel in-person and phone/e-mail inquiries
Monitored and approved all Operational personnel Paid Time Off, per diem request, and
expense reports
Dispatched personnel to client locations as needed. Assisted in calling Temporary
Agencies for additional field personnel when necessary.
Orchestrated all administrative functions, including appointment scheduling, vendor
invoice approvals, filing, faxing, purchase tools and equipment, review rental
agreements for field equipment, Purchase order distribution and staging of job
materials.
Supported Human Resources Department with employee benefits and open enrollment
documentation for all Operational personnel.
Responsible for collecting and submitting Operational personnel information required for
government security clearance.
Assisted the sales support team with proposal and closeout documentation for clients
Arranged all monthly Operations and Office personnel meetings, including seasonal and
Holiday events
Drafted and implemented Operations Equipment Repair and Calibration Procedure used
by five regional offices located throughout the United States
Input I LLC, Woodland Hills, CA
Customer Services Specialist 02/2002 to 08/2002
Responsibilities:
Provided customer service to Premium Finance Clients
Answered 90-125 daily calls ranging from account status inquires to account disputes
Assisted with resolving difficult callers with account issues. Completed customer service
logs
Performed expected client file maintenance and vital memos
Processed new and additional premium client quotes with finance companies
Pacific Coast Cabling Inc., Chatsworth, CA
Purchasing and Information Technology Administrative Assistant 01/2002 to 02/2002
Responsibilities:
Provided numerous cross-functional office roles
Responsible for all corporate office supply purchases. Reviewed, processed, and
approved all vendor invoices
Processed all field equipment rentals. Submitted field equipment testers, cellular phones
and radios for repair and calibration for over 100 personnel
Assisted with switchboard responsibilities and heavy filing.
GLANDALE FEDERAL/CALIFORNIA FEDERAL BANK, INC. Reseda, CA 1997 to 01/ 2000
Financial Service Officer/Customer Service Operations Supervisor
Responsibilities:
Oversaw training and activity of 10 Customer Service Representatives.
Coordinated all personnel daily task and responsibilities. Addressed and adjusted shift
issues as needed.
Audited all Customer Service Representative Cash drawers.
Responded to all client in-person and phone inquiries.
Processed all new client application and information in branch data.
Maintained all balances and cash flow of automatic teller cash machines.
Education
Pierce College, Woodland Hills, CA
Ongoing Education
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