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Customer Service Manager

Location:
Sylmar, California, 91342, United States
Posted:
March 16, 2011

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****** *********

***** ******* ****** **** #*

Sylmar, CA 91342

E-mail: *********@*****.***

Cell - 818.***-****

Objective

To work with a company that would allow me to serve as a key member of their team, utilizing my

excellent Administrative Assistance, customer service, and organizational skills.

Professional Summary

Bilingual English and Spanish Administrative Professional Confident and poised in interactions

with individuals at all levels outstanding rapport with clients and colleagues. Ability to multi-task

effectively, meeting tight deadlines while maintaining an emphasis on quality. I have strong

organizational technical, written, and verbal communication skills.

Skills include but are not limited too:

MS Office (Word, Excel, PowerPoint, Access), Windows, Internet, Outlook, event planning,

meeting planning, word processing, spreadsheets, database management, multiline phones,

scheduling, presentations, office support, customer support, shipping, accounts

payable/receivable, invoicing, purchasing, vendor/contractor relations, document preparation,

document scanning, mail preparation

INDO EUROPEAN FOODS, Glendale, CA 6/21/2010 – Present

Operations Assistant

Operations Assistant to the Chief Operations Officer

Indo Europeans Foods is an importer and national wholesale distributor of high quality specialty

food products from the Mediterranean and European regions.

Responsibilities: a variety of high-priority, time critical and confidential activities for company

such as:

Vendor relations, receiving or requesting pick up of transport containers from Radex,

Showa, and U.S. Growers. Running Monthly analysis report for Podravka vendor.

Order processing from Tree of Life, Cost Plus, Trader Joe’s etc.

Aging reports, data collection sheet, daily price changes, updating company product

pictures within company library, develop current layouts of promotional client flyers.

Review daily receiving report for FDA holds in preparation of distribution.

Process daily warehouse receiving, Update warehouse product location, daily product

control reports for spice and bulk repacking production. Responsible for monitoring and

updating warehouse negative inventory report.

PCC NETWORK SOLUTIONS, Chatsworth, CA 09/ 2002 to 05/2009

Regional Operations Administrator

Operations Administrator to the Regional Operations Manager

PCC Network Solutions is a cabling voice, video and data provider, experts in network

performance and implementing the physical layer network infrastructure for information

technology.

Responsibilities:

Processed and prepared correspondence and documents for Regional Operations

Manager.

Monitored field personnel locations using At Road GPS Tracking System. Located

delinquent or missing timesheets for over 50+ employees for bi-weekly payroll

submission.

Managed document records, spreadsheets, proofreading and editing documents,

scheduling of appointments, event planning, travel arrangements, invoicing, contractor

relations, greeting visitors.

Scheduled conference calls, board and management meetings including: site selection,

catering, and preparation of appropriate materials.

Maintained and updated all field personnel history training and certifications. Supported

Field Service Manager with performance review submittals,

Responded to all Operations personnel in-person and phone/e-mail inquiries

Monitored and approved all Operational personnel Paid Time Off, per diem request, and

expense reports

Dispatched personnel to client locations as needed. Assisted in calling Temporary

Agencies for additional field personnel when necessary.

Orchestrated all administrative functions, including appointment scheduling, vendor

invoice approvals, filing, faxing, purchase tools and equipment, review rental

agreements for field equipment, Purchase order distribution and staging of job

materials.

Supported Human Resources Department with employee benefits and open enrollment

documentation for all Operational personnel.

Responsible for collecting and submitting Operational personnel information required for

government security clearance.

Assisted the sales support team with proposal and closeout documentation for clients

Arranged all monthly Operations and Office personnel meetings, including seasonal and

Holiday events

Drafted and implemented Operations Equipment Repair and Calibration Procedure used

by five regional offices located throughout the United States

Input I LLC, Woodland Hills, CA

Customer Services Specialist 02/2002 to 08/2002

Responsibilities:

Provided customer service to Premium Finance Clients

Answered 90-125 daily calls ranging from account status inquires to account disputes

Assisted with resolving difficult callers with account issues. Completed customer service

logs

Performed expected client file maintenance and vital memos

Processed new and additional premium client quotes with finance companies

Pacific Coast Cabling Inc., Chatsworth, CA

Purchasing and Information Technology Administrative Assistant 01/2002 to 02/2002

Responsibilities:

Provided numerous cross-functional office roles

Responsible for all corporate office supply purchases. Reviewed, processed, and

approved all vendor invoices

Processed all field equipment rentals. Submitted field equipment testers, cellular phones

and radios for repair and calibration for over 100 personnel

Assisted with switchboard responsibilities and heavy filing.

GLANDALE FEDERAL/CALIFORNIA FEDERAL BANK, INC. Reseda, CA 1997 to 01/ 2000

Financial Service Officer/Customer Service Operations Supervisor

Responsibilities:

Oversaw training and activity of 10 Customer Service Representatives.

Coordinated all personnel daily task and responsibilities. Addressed and adjusted shift

issues as needed.

Audited all Customer Service Representative Cash drawers.

Responded to all client in-person and phone inquiries.

Processed all new client application and information in branch data.

Maintained all balances and cash flow of automatic teller cash machines.

Education

Pierce College, Woodland Hills, CA

Ongoing Education



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