Project Manager Quality Assurance

CHITRA SHARMA

Cell: 516-***-****

E-Mail: **********@*****.***

Senior Business Analyst / Project Manager

Professional summary:

. Seasoned and highly motivated, versatile professional with focus in

Business Analysis and intelligence.

. 9+ years of relevant experience in business analysis, project

management, software development life cycle, business process

improvement and software quality assurance.

. Professionally qualified to contribute software business analysis and

quality assurance skills, to support software development and rapid

deployment of quality business solution for your organization.

Successful tracking record as Project Manager, Business and Quality

Assurance Analyst with extensive experience in business process

analysis, Domain/Business Object modeling, requirement gathering,

knowledge management, software development and consulting.

. Skilled in collaborating with Executives, Clients, and Colleagues with

diverse background. Provide End User training.

. Exceptionally organized individual with a strong attention to detail.

Excellent interpersonal and communication skills. Thorough

understanding of Software Development Life Cycle (SDLC) methodology.

. Professional experience includes application implementation, project

management and report development.

. Strong Knowledge of Business Intelligence, Business Architecture &

System Architecture, Rational Unified Process(RUP),Agile and Data

Warehousing,

. Strong Knowledge of PMLC (Project Management Life Cycle).

. Proficient in creating Business Requirement documents such as: Use

Cases, User Stories, Functional Specification, Consolidated Business

Requirements (CBR), Supplemental Specifications, Use Case Survey,

Vision, Project Schedule and Project Management Plan.

. Experience in quarterly audit efforts to determine the compliance with

Sarbanes-Oxley 404 reporting requirements.

. Experience in managing project from beginning to end, ensuring quality

of project deliverables across business and IT teams for successful

project implementation.

. Experience in different industry sectors viz. Finance and mortgage,

Federal, Education, non-profit, Web Development, software services and

Hardware.

. Experience in Integration, Performance, System, Navigational, UAT and

Unit testing.

. Quality Assurance Life Cycle (QALC), SOX Compliance Monitoring and

Logging, CMMI, IV&V.

. Expert in automated, manual, Integration, Performance, System,

Navigational, UAT and Unit testing, preparing test cases based on

requirements, creating & maintaining requirement traceability matrix,

test plans, test cases, scenarios, logging the defects and tracking

defects to closure. Expertise in with Business/System Use Cases,

Workflows, Data Modeling, Process/Data Flow Diagrams, Use Case

Inventories, Use Case Diagrams, Class Diagrams, State Diagrams,

Sequence Diagrams & Activity Diagrams and Entity Relationship

Diagrams.

TECHNICAL SKILLS:

Development Tools: Net Beans IDE, Eclipse

for Java, Blue J, etc.

Languages : Java, C++, SQL, JavaScript, HTML, UML

Operating Systems: Windows 95/98/NT /Vista, MSDOS, Mac.

Browsers: Firefox, IE, Safari,

Opera.

RDBMS : Oracle 11g, MS SQL Server

2005, MySQL, TOAD 6

Application Server: Apache Tomcat, Web logic

Application Server/Portal Server. Web Technologies:

Servlets, JSP, Enterprise Java Beans, etc.

Business Process Management (BPM) Tool: Appian

Modeling Tools: TIBCO Modeling Tool

Rational Tools: ReqPro, Rational

Software Architect (RSA), Clear Quest, Remedy, Clear Case, Test Manager,

Manual Tester, Quality Center

Other Tools & Applications: Win Runner 7.0/7.6, Test

Director 7.0/7.5/8.0, Mercury Quality Center, Borland Star team, MS

Office suite, MS Visio, MS Project, Lotus Notes, Version one

EDUCATION & CERTIFICATIONS:

Masters in Computer Applications, MKU, India.

E-Business Development Professional, (IBM Certification)

PROFESSIONAL EXPERIENCE:

Senior Business Analyst/Project Manager, Cognizant Technology Services

(CTS), Phoenix AZ, Feb 2011 Till Present

Client: - American Express, Phoenix AZ

. Gather and document business requirements for new projects as well as

enhancements / re-engineering existing applications.

. Manage and coordinate meetings with the business owners and discuss

and define the scope of the project.

. Review and support Application software releases and schedule

implementations.

. Prepare and maintain documentation for end users of IT systems and IT

support services workers using established processes.

. Manage project budget and resource allocation. Plan and schedule

project timelines. Track project deliverables using appropriate tools.

Provide direction and support to project team. Aid quality assurance

function. Constantly monitor and report on progress of the project to

all stakeholders.

. Ad hoc reporting as requested by customers.

. Facilitate defining the project scope, goals and deliverables. Define

project tasks and resource requirements.

. Build efficient business models and use cases that clearly depict

process flows relating to specific business requirements, based on the

successful incorporation of Rational Unified Process (RUP) and on

certain projects, Agile methodology, thereby creating epics, user

stories, product backlog and working piecemeal in pre determined

sprints.

. Implementing various ways of communication viz., graphical information

and text to convey business needs, business processes, system and

functional requirements, thereby bridging the gap between the business

owners/clients and the technical team(s).

Senior Business Analyst/Project Manager, Data wiz, McLean, VA OCT 2009 Till

Feb 2011

Client: - Department Of Labor (DOL) - Mine Safety and Health Administration

(MSHA), Lakewood, CO

. Lead the planning and implementation of project(s), such as MEO

Logbook and Electronic Training Plan advisor. Facilitate defining the

project scope, goals and deliverables. Define project tasks and

resource requirements. Assemble and coordinate project staff. Manage

project budget and resource allocation. Plan and schedule project

timelines. Track project deliverables using appropriate tools. Provide

direction and support to project team. Aid quality assurance function.

Constantly monitor and report on progress of the project to all

stakeholders. Present reports defining project progress, problems and

solutions (maintaining Risks, Issues, Action log throughout the life

of the project - RIA).Implement and manage project changes and

interventions to achieve project outputs. Project evaluations and

assessment of results. Develop full scale project plans. Creating and

maintaining Project Vision, Project Schedule, and Project Management

Plan. Get deliverable signoffs from project stakeholders.

. Act as a liaison between the business user/client and the technical

teams. Conduct interviews with all the concerned project stakeholders

in order to elicit functional requirements, modeling the requirements

in the most independent and flexible format; manage and communicate

requirements throughout the project life cycle. Create Business domain

models, Business Processes, logical schema, class diagrams, activity

models.

. Create and maintain related requirements based on object oriented and

component based architectural system design. Address change management

issues and assist in test planning.

. Build efficient business models and use cases that clearly depict

process flows relating to specific business requirements, based on the

successful incorporation of Rational Unified Process (RUP) and on

certain projects, Agile methodology, thereby creating epics, user

stories, product backlog and working piecemeal in pre determined

sprints.

. Perform peer reviews among stakeholders, of the artifacts created to

aid their approval process.

. Implementing various ways of communication viz., graphical information

and text to convey business needs, business processes, system and

functional requirements, thereby bridging the gap between the business

owners/clients and the technical team(s).

Business Analyst, Techsuggest Inc., Stone ridge, VA Apr

2009 Till Oct 2009

Client: - The College Board, Reston, VA

. Perform the analysis and design of the Student with disabilities (SSD)

project.

. Generation of business requirement documents for Service for Student

with disabilities (SSD) to create business intelligence to support

software development life cycle as per business objectives and

guidelines.

. Active involvement in design procedures, use case, supplemental

specifications, consolidated business requirements, work flow design

and implementation and execution.

. Create test plan that outlines testing strategies detailing different

types of testing to be performed.

. Hands-on database interfacing with existing systems.

. Documentation of system specification.

. Prototyping new system requirements/ technologies, maintaining system

models, mentoring of new personnel, and technical project leadership.

Business Analyst, SNG Enterprises Inc.

Apr 2007 - Feb 2009

Client: - The Princeton Review, Manhattan, NY

. Analysis and generation of business requirement documents to identify

success criteria of existing products and create business intelligence

to support software development life cycle as per business objectives

and guidelines.

. Decompose high level ideas / requirements into detailed

specifications.

. Responsible for change management, issue management and team

effectiveness.

. Work with Business stakeholders and end user to capture their new

requirements identification and issue resolutions.

. Supervising, assessing and monitoring the performance of other group

members and established internal control procedures and ensured the

compliance of those procedures, Quality control, quality assurance,

project auditing and termination

. Quality assurance of project deliverables.

. Active involvement in website's UI analysis, design procedures, use

case and work flow design and implementation and execution.

. Perform sanity checks on build delivery to ensure that environments

are stable and meet QA entrance criterion.

Led the successful deployment of the following projects:

> The new review dot com website testing which includes the release of

the 'Best 368 college' rankings lists. Testing this website

constituted different types of testing (on different system

configurations) such as smoke / sanity, usability, regression,

exploratory tests, usability and maintenance. Performed the financial

database testing (credit card checks) in order to verify the accuracy

and non-redundancy of data.

> Assessment center that allows educators to create, assign and

administer assessments online OR offline, and review test results in a

standards-based format. This web based application is based on SQL

Server 2005, analysis services, reporting services, integration

services, NET 2.0 with ASP.NET and AJAX as the front end for this

multi-tier application.

> Unified Test Delivery (UTD) is a centralized test delivery application

that replaces the legacy distributed system, UTD is a next generation

test delivery and score reporting application, it is the most recent

test delivery software application at The Princeton Review for all

online and on paper test delivery. UTD Online replaces tester, test

tunnel, and web entry (paper and pencil).

Business / IT Analyst, SNG Enterprises Inc.

Apr 2006 - Mar 2007

Client: Fannie Mae, Herndon, VA & Washington DC

As part of the current Sarbanes Oxley (SOX) effort, restatement, IT audit,

and OFHEO agreements, Fannie Mae had set out to establish controls to

manage risks on applications that are both effective and presentable to

auditors. Fannie Mae has developed standards and tools that assist in

applying the required levels of controls to applications on various

platforms. The procedure is designed to encompass all logging and

monitoring IT controls - AC 08, LM 01, and LM 06, focused on addressing SOX

compliance of financial reporting applications.

. Elicit and elaborate technical and functional business requirements,

frame them into use cases, activity diagrams, use case survey, and

with the help of prototypes, serve as a bridging gap between the

stakeholders and the technical team.

. Determine potential resolution steps and execution of defined change

management process.

. Provide support to the user group in identifying system issues and

working on enhancements.

. Design and implement SOX controls in compliance with the audit

requirements.

. Create and execute scripts to verify compliance initiatives for

various platforms and applications.

. Analyze the activity logs from respective log generating applications

and reconcile for potential incidents to approved changes for

privileged activities and DBMods. For security events, reviewing

activity logs to identify unapproved /unauthorized incidents. Analyze

previous similar incidents/solutions and identification of potential

pre-approved Emergency changes.

. Analyze logs and production error messages, perform root cause

analysis (RCA) of the defects and assigned the defects to relevant

functional areas, document and follow-up on issues in Clear

Quest/Remedy to track problem resolution.

. Initiate defect requests and co-ordinate with relevant stakeholders to

resolve the defect and bring them to closure.

. Communicate status of production job execution and problem resolution

to involved stakeholders and upper management.

Business Technical Analyst, SNG Enterprises Inc.

Oct 2005- Apr 2006

. Gather and prepare technical functional requirements.

. Create, maintain and map the business requirements to the requirements

traceability matrix.

. Manage the change procedures.

. Log defects and follow up through resolution and final closure in

production.

. Prepare regression test cases to verify accuracy of various versions

of software release(s).

. Prepare automated test scripts using Win runner for regression testing

of the software.

. Prepare end to end test cases for integration testing.

. Report the senior management about the test progress with the usage of

defect reports, score cards post launch QA release document. Prepare

test execution matrix outlining the test case execution progress.

. Reporting to senior management on pending issues/problems and their

estimated resolution times to ensure compliance with set operating

procedures.

Senior Technical Associate, Dell Inc.

Jan 2005 - Aug 2005

. Providing technical support for issues reported to help desk.

. Perform on-call procedures for 2nd tier support personnel, based on

severity/criticality of the problem reported.

. Defect logging and tracking using Clear Quest, and drive the pending

issues to closure.

. Reporting issues to senior management, to ensure proper communication

about the progress of defect resolution.

. Conduct the rational training for hands-on Clear Quest and Clear Case,

as part of Rational RUP for the purpose of project management, defect

management and release management

Junior Technical Analyst, Convergys Inc.

Aug 2001 - Jan 2005

. Implement software quality assurance (SQA) development policies, test

procedures and testing methodologies.

. Demonstration and driving product enhancements.

. Creating and maintaining master test plans, test cases for all the

modules based on functionality and based on the use cases provided in

the business requirements.

. Defect tracking, review, analysis and comparison of results using PR-

Tracker.

. Prepare build instructions and test the product installation scripts.

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