Customer Service Representative

Andre Sintol

**** *** **** **. *****, CA *****

Cell: 951-***-****

*****.*******@*****.***

OBJECTIVE

My primary objective is attaining a position as a Technical Consultant.

EDUCATION

Diploma, General Education - 2000

El Dorado High School, 1651 North Valencia Ave. Placentia, CA

GPA: 3.52

Technical Management 2006 - Present

DeVry University 1090 East Washington Street Colton, CA

GPA: 3.65

EMPLOYMENT HISTORY

Service Desk Analyst- September 2008- November 2010

Kaiser Permente, 1830 North California Corona CA

As a Helpdesk Technical Support Specialist, I provided 1st level technical

support via telephone for Kaiser Permanente's medical and administrative

staff members. My job description consisted of resolving various technical

problems ranging from hardware, software and basic network and internet

connectivity issues.

Aptitude and Skills: I posses strong analytical skills, an ability to

prioritize, identify and resolve issue quickly due to the critical nature

of the business, and a strong ability to diffuse complex issues. I am

knowledgeable of Mainframe, Peoplesoft, Lotus Notes, Remedy Ticketing

Systems, and various medical software applications.

Coordinator, Data Support- June 2006 - July 2008

Verizon Wireless, 15505 Sand Canyon Rd. Irvine, CA

Acted as the primary data/technical support resource for Verizon Wireless

contact centers and customers; provided end-to-end solutions on wireless

data services and product/devices; supported and facilitated internal and

new hire data training; and provided expertise on configuration and

troubleshooting of communication hardware and software to customers.

Aptitude and skills: The ability to interpret and resolve complex data

issues; knowledge of communications software (Netscape, Internet Explorer);

and operating systems (Windows CE, Palm OS, Windows NT); and proficiency of

Verizon Wireless' data products. Achievements: Quality Captain; and New

Hire Training (Floor support).

Sr. Customer Service Representative-Nov. 2005- June 2006

Verizon Wireless, 15505 Sand Canyon Rd. Irvine, CA

Provided exceptional customer service to individuals calling the Verizon

Wireless call center; Processed service activations, ESN (electronic serial

number) changes and bill payments, assisted with billing inquiries,

equipment replacement, and processing price plan changes and upgrades.

Aptitude and Skills: The ability to multi-task; proactively provide

solutions while

enhancing the customer/business relationship; strong interpersonal and

communicational skills, and the ability to work effectively in a team based

environment. Achievements: Quality Captain; and lead in Quality scores for

2006,

Sr. Customer Service Representative/New Hire Facilitator -Sept. 2003 -Nov.

2005

Bank of America, 275 S. Valencia Ave. Brea, CA

Assist customers with excellent service in regards to their checking and

savings accounts; Knowledge of financial products/policy and procedure;

Assist in New Hire Training; Ability to gather suggestions and concerns of

my

Team members and present them to higher management.

Aptitude and Skills: Strong working knowledge of Customer Service systems

and processes; ability to work in fast paced environment while handling

multiple demands; and have strong analytical, organizational,

written/verbal communication, and facilitation skills.

Achievements: Coach of the Year, Focus Group Team Leader, Call/Pod Vision

Coach and Service Operations Certified.

Sales Representative -Feb. 2001 - June 2003

Marriot Vacation Club, 320 Harbor Blvd. Costa Mesa, CA

Sold vacation packages and timeshares; Meet all set quotas and goals in

regards to customer growth and retention; and precise knowledge of products

in detail.

Aptitudes and Skills: Ability to deal effectively with people; met

deadlines, goals, and quotas; teamwork orientated; ability to work under

pressure; and knowledge of sales and marketing techniques.

REFERENCES

Available upon request.

Contact this candidate