Customer Service Manager
Resume:
El Lago, TX *****
MARY VAN BORSSUM
Email: ***********@*****.***
Website: http://www.linkedin.com/pub/mary-van-borssum/17/37a/9a6
Professional individual at all levels of financial management and customer
services. Areas of expertise include: opening new facilities, designing
and implementing financial and customer services and procedures, new
business development, and compliance with federal and state regulations.
Goal-oriented, cost-conscious professional who leads and participates by
example.
Exceptionally dedicated to community service as a volunteer.
Key Qualifications
Lending and Credit Strategic Planning
Policy Development Budgeting
Process Design/Development Team Building
Promotions/Public Relations Customer Service
Federal/State of Texas Regulations Corporate Trust
Internal Auditing Asset Liability Management
Brokerage Assistant Financial Planning
Trade Development Management
Professional Experience
PROSPERITY BANK, Corpus Christi, Texas (June 2009 to September 17, 2010)
. Lobby Manager/Supervisor/Lender
TLC FEDERAL CREDIT UNION, Tillamook, Oregon (March 2008 - September 2008)
Investment Department
. Executive Assistant to Financial Advisor/Broker
GULF COAST LNG PARTNERS, LP, Houston, Texas (September 2004 - August 2007)
Office Manager
. Manager of Calhoun County Office and Activities
. Preparation of Board Reports (Financial Data)/Assist with FERC
Permitting Process
. Assisted all company experts in the permitting and future construction
processes for an LNG receiving and gasification/distribution facility
to be constructed in Calhoun County, Texas.
. Acted as liaison with local governments, State and Federal Agencies,
and general public.
FIRST VICTORIA NATIONAL BANK, Texas (January 1996 - March 2004)
Vice President / Manager, Calhoun County Office
Full service commercial and consumer banking facility, nine locations,
300+ employees. This branch is one of seven competing financial
institutions in community of 20,000 with assets growing from $0 to over
$25.6 million in seven years under my leadership.
. Opened this new branch in 1996 following its construction and
coordination of various departments within the facility.
. Made recommendations for incorporating advanced computer technology to
streamline operations, resulting in permanent implementation in all
branches.
. Grew account base from zero to over 1,900 at the end of our fifth
year. Expanded loan portfolio to $6.5 million at end of our sixth
year, with active loans numbering over 800.
. Gather data and compile monthly and YTD branch reports on new
accounts, loans, IRAs, funds on deposit, and safe deposit boxes.
Consistently surpass projections for deposits and loans; maintain
expenditures under budget.
. Manage marketing, customer relations and staff cross-training.
. Efficiency study by independent group touted branch as model for other
locations in efficiency and organization of operations.
. Refine and detail staff job descriptions. Cross-train employees
resulting in reduced staffing needs for this branch. Based salary
levels on performance and cross-training.
. Created and implemented new policy of developing strategic plan in
conjunction with operating and capital budgets. Senior management
ultimately implemented this procedure throughout all branches.
. Manage and supervise facility maintenance, equipment, parking, and
landscaping.
. Comply with state and federal banking regulations, maintain required
documentation; educate staff on new regulations and changes.
. Hire, train, and supervise branch personnel; provide incentives,
resources and motivation to improve performance; lead by example and
empower employees to achieve goals.
MARY VAN BORSSUM Page 2
CITIZENS NATIONAL BANK, Texas (1980 to 1996)
Vice President / Department Manager / Supervisor
Newly chartered, full-service bank opened in 1980
. Assisted in startup of newly chartered bank; coordinated multiple
projects in preparation for opening.
. Issued stock certificates; prepared corporate trust ledgers for
original stockholders.
. Set up general ledger, loan, teller, new accounts, and
bookkeeping/payroll departments.
. Organized stockholder board meetings.
. Made recommendations for upgrading software and computer technology to
improve operations.
. Participated directly in business development playing integral role in
customer growth and satisfaction.
. Bank named fastest growing bank in community of 65,000 two years post-
opening, while directly competing with older and larger banks in the
city. Growth associated with customer service, community leadership,
advanced technology, and superior marketing.
. Performed internal audits, reporting to board of directors.
____________________________________________________________________________
____________________
AMERICAN BANK OF COMMERCE (7 years)
CITY STATE BANK (5 months)
Software
MSWord/WIN Word Finance-specific software/systems:
WordPerfect Lotus Notes
Internet Jack Henry Database
MS Excel Laserpro Loan Processing
Outlook Express Silohuette Imaging
QuickBooks E-Commerce
MSN Messenger Clarke American Check Writing
Education / Professional Training / Licensure
Licensure:
Group I Insurance License, State of Texas (Life and Health)
Courses:
Psychology Internal Audit School
Customer Service Tourism & Economic Development
Platform Automation Certification Principals of Banking
Coaching / Team Building for Managers & Supervisors
Courses provided through American Institute of Banking and Texas Bankers
Association:
FDIC Improvement Act Cross Selling
Dealing with the Angry Customer Asset /Liability Management
IRS Compliance Customer Centered Banking
Many other courses were taken that are too numerous to mention.
Community Service / Leadership / Recognition
2001 Woman of The Year for Calhoun County
Port Lavaca Chamber of Commerce Board (President, 2000): Ambassador,
Finance Committee Chair (2002)
Established and chaired search committee for new Chamber Executive
Director in 2000.
Served on multiple committees, including, Awards Banquet, Cinco de
Mayo, Festival of Lights, Bay Days, Membership Development, By-laws
Committee, Tourism, Business & Industrial Trade Show, and others.
Texas State Bar Grievance Committee, District 11A (1999-2003)
Calhoun County Video Production: Organized production of tourism video,
history video (raised $8,300 to produce history video for the county),
and economic development video.
United Way Volunteer 1994-1999
Harbor Victim's Advocacy Center - Crisis Hotline Volunteer
Calhoun County Leadership Graduate
Rotary International (Treasurer for 2001-2004 & member for five
years.)
Calhoun County Economic Development Corp. - Board Member (Member
prior to and during incorporation)
REFERENCES FOR MARY VAN BORSSUM
Ted Erickson, CFP
TLC Federal Credit Union
Tillamook, OR
Phone: 503-***-****
Mike Pearce, President
TLC Federal Credit Union
Tillamook, OR
Phone: 503-***-****
Rafael Garcia
Gulf Coast LNG Partners, LP
Houston, Texas
Phone: 281-***-****
Mike Bilberry
Gulf Coast LNG Partners, LP
Houston, Texas
Cell: 713-***-****
Peggy Brown
J W Operating
Victoria, Texas
Home: 361-***-****
Office 361-***-****
Jerry & Barbara Crawford
Salinas, California
Phone: 831-***-****
Jim & Donna Fite
Spring, Texas
Phone: 281-***-****
Contact this candidate