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Customer Service Administrative Assistant

North Charleston, South Carolina, 29418, United States
March 11, 2011

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843-***-**** **** Edgebrook Circle,

North Charleston, SC 29418




Administrative professional with 15 years' experience in industry and

higher education holding positions of executive assistant, corporate buyer,

job placement coordinator and HR recruiter. Mature self starter with

excellent communication, customer service, and decision making abilities.

High expectations for self and others. Proficient in MS Office 2007 and

various databases.


PT Academic Support Specialist, Coker College, Hartsville, SC

January 2010 to present

. Provide administrative support to business, social work, theater and

religion faculty of small, private, liberal arts college.

. Compose correspondence, perform research, manage paper and electronic

files, upload documents, communicate with all levels of the college and

community and act as faculty liaison with other departments.

. Record business administration dept. meeting minutes. Handle student and

faculty matters with confidentiality.

. Coordinate guest business administration speaker series of six speakers

per year and an annual social work conference.

PT Career Placement Coordinator, Florence Darlington Technical College,

Florence, SC September 2009-present

. Administer job placement program for two-year, technical college with

diverse student population of ~5,600.

. Assist students with job placement through website and one-on-one

platforms; maintain Career web site.

. Work across college to coordinate events and build relationships with

faculty and area businesses to market students.

. Create and present resume and interview workshops in PowerPoint to

student groups.

. Plan and execute semi-annual career fairs with increased participation

and professionalism than in prior years.

Sourcing Specialist, Supply Management, Sonoco, Hartsville, SC

2002 -2008

. Sourced travel, wireless and postal services in corporate offices of $4B

global packaging company.

. Negotiated and managed contracts, supplier relationships, and spend for

$20M travel program for US and Canada. Served as knowledge base and

assistance for 2,000 travelers. Implemented self-booking tool, moving

travelers from agent to tool.

. Negotiated contract and managed suppliers for $1.5M wireless hand held

program for 1,200 management personnel.

. Led cross-divisional teams and used best practices to improve processes,

realizing $525k in savings over four years.

. Served as secretary to NC Board of Travel Managers and was scholarship

recipient for travel management program.

. Served as rotating Training Coordinator, planning and executing training

program for 60 purchasing professionals.

. Served as Chair, Education Comm., Sonoco Working Women's Network,

offering lunch and learns and career library.

. Promoted into sourcing position from administrative assistant role.

Assistant to Provost and VP for Academic Affairs, Coker College,

Hartsville, SC 1999-2002

. Managed administrative functions of academic affairs under the direction

of Provost and Dean of the Faculty.

. Served as primary contact for faculty, staff, students, parents and

community; organized Provost's schedule and office.

. Composed letters for review, processed cyclical dean's list and

probation/suspension letters as well as ad hoc correspondence, documents

and reports; assisted with budget preparations and oversaw three academic


. Recorded and stored minutes for monthly Council of Chairs, administered

semi-annual faculty course evaluation process, and supervised three work-

study students.

. Maintained faculty files, faculty senate subcommittee files, and all

academic and scholarship files falling under the Provost.

. Assisted with faculty searches and ten academic programs annually

including graduation with responsibility for junior marshal program.

. Worked full-time as Assistant to Off-Campus Programs (internships/study

abroad) from 1991-1996 while completing college.

Recruiter, Fleet Mortgage Group (now JPMorgan Chase), Florence SC


. Staffed non-exempt and entry-level exempt employees for 1,100 associate

national mortgage servicing operation.

. Administered job posting program; interviewed, referred and hired for

three lines of business; participated in career fairs.

. Received high performance bonus award for exceeding hiring expectations

and business needs.

. Served as resource to managers and associates on benefits, HR policies,

and employee relations.

. Conducted exit interviews for retention purposes and summarized results

for management review.

. Presented bi-weekly new employee orientations and annual benefits reviews

for associates.

. Co-presented Learn at Lunch on managing career; supervised college intern

who later became HR manager.


BA, English, magna cum laude

Coker College, Hartsville, SC

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