Susan Martinez

**** ******** *** **.

Charlotte, NC 28212

Cell - 980-***-****

Email - abhqfb@r.postjobfree.com

Objective To utilize my knowledge, skills and abilities in a

rewarding environment to

Contribute toward added success.

Type 65 words per minute

Detail oriented, excellent multi-takings abilities

Efficient in Microsoft Word, Excel, Access, Outlook,

Lotus Notes, Suite

Smart, ACCAPS Loan Prospector, Desktop

Underwriting, Auto Pro, Cacs, Gui Class,

Consolidated Asset, Ax come, Notary Public, Shaw,

Dynamics, Logistics 1.

Employment [08/22/10-2/28/2011 - Auto Finance/Division of American

Credit Acceptance

Senior Closer/Collector/CSR

Negotiate payment arrangements with customers on past due

Auto Loan balances via the telephone, professionally handle

all incoming and outgoing calls pertaining to active

accounts. Responsible for collecting 30, 60, and 90 day

accounts in accordance with client and company guidelines,

and adhere to all state and federal collection laws.

Prevent delinquency.

Organize auto loans closings. Handle all closing documents

to make sure the customer understands each and every

document they are signing. All closings are handled in

house. Keep communication open with all new dealers in NC

and SC surrounding areas.

Maintaining all documents to make sure they are approved

under federal and state laws.

Handle all payments that are sent into the office on a

daily bases, and responsible for daily deposits. Locate

missing payments and apply to correct accounts.

[01/05/09 - 06/04/2010 American General Auto Finance

Charlotte NC

Senior Collector/Cash Handling

Analyzed 200 automobile accounts that were 30, 60 and 90

days past due. Collect

And work with customers daily to prevent delinquency.

Responsible for all repossession files from assigning to

selling. Communicate with Auctions.

Accounts payable, receivable. Post to GL accounts.. Handle

all bankruptcy information.. Auction checks,

Handle all mileage checks to other employees, pay branch

expenses monthly, audit files,

Prepare alters, payment reductions, and or deferments for

review by Managers.

[8/07 - 12/08] Citigroup

Fort Mill SC

Senior Collector/CSR

Analyze all past due automobile accounts up to 120 days.

Make every

Effort to collect payments. Maintain consistent

communication with every customer

Use every tool to locate customer. Create soft skip,

repossessions. Resolve

Delinquency on a daily basis.

[ 5/01 - 6/07] Key Bank Home Equity Charlotte, N.C.

Senior Underwriter / Credit Analyst

Analyzing 40-50 credit applications per day, meticulous

review against

Particular guideline, clears stipulations, approve or deny

loans based on

credit risk analysis, collection processing outbound

and inbound

Develop a mutually rewarding experience by building strong

relationships

And maintaining consistent communication, to

generate referrals and repeat

Business

Processing 100 to 150 initial online home equity loan

applications per day

Maximize profit margin by managing, training and monitoring

employee

production

[ 8/99 - 5/01] Charlotte Metro Credit Union

Charlotte, N.C.

Account Manager III

Analyze auto loans, personal credit cards, and lines of

credit to approve or

deny based on risk analysis, out bound collections,

inbound

Organized loan package underwriting, cleared conditions,

coordinated

Closings

Handled incoming deposits as needed, communicated with

customers

To open accounts, collections, auto loans, credit

cards.

Contact this candidate