Administrative Assistant Manager

D A W N R IVERA

Limerick, PA *****

Phone: 484-***-****

********@*****.***

Objective: To contribute in a challenging environment where I can utilize my professional

experience and knowledge to assist my employer in achieving current and future

business goals. I am interested in career employment with a progressive and

expandable corporation, which offers advancement opportunities allowing me to

further enhance my skills. Experienced in MS Word, PowerPoint, Excel, Outlook,

Lotus Notes, Extensity Expense Manager, Xtreme Attachmate, MIDAS Document

Management System

06/2009 –06/2010 Merck & Co., Inc. West Point, PA

MMD IT Help Desk Security Administrator for Client Services

IMPACT Team (Integrated Manufacturing Planning Accounting Control

Tracking)

Experience:

• Answer all incoming calls to the help desk.

• Answer questions and resolves simple requests.

• Identified complex requests assigning to appropriate analyst.

• Responsible for managing the Service Directs database

• Performed duties as assigned based on priority need.

• Maintained IMPACT User Database

• Processed IMPACT User ID request

• Help desk recovery, reviewed, resolved, updated user issues

• Performed Net Meetings, Processed access request

• Monitored IMPACT Security In-Box

• Conducted Audits of department profile user access

• Processed various MMD IT Mainframe Security Applications

• Completed various job performance training

• April 2010 COMET Team Launch (Collaborating One Merck to Enable

Transformation)

01/2009-06/2009 Montgomery County Community College Pottstown, PA

Student Services Coordinator/Admissions

• Report to Dean of Admissions

• Assisted prospective applicants with admissions process

• Processed billing statements

• Assign appointments, phone calls, email to Admissions Staff

• Assist with on campus events and programs

11/2007-12/2008 Teva Pharmaceuticals Northwales, PA

Chargeback Account Manager

• Assigned to maintain several accounts

• Process the reversal of previously settled transactions

• Follow up of disputed sales inquiries

• Scan and process debit/credit statements daily

• Assist recovery dept with updates and notifications

02/2007- 10/2007

Sanofi Aventis Malvern, PA

Executive Assistant

• Report to Director of Laboratory Animal Science Welfare Department

• Coordinator of AALAS learning Library (online medical library)

• Processed Tracking documents for Clinical Studies & animal data logs

• Provided support for the Laboratory Animal Science Welfare Department

• Coordinated travel, managed Calendars, processed expense reports,

• Provided general office support, Prepared training planners, update

monthly meeting minutes

2005-2006 BNP Paribas King of Prussia, PA

IT Procurement Administrator

• Eproc-Procurement Database for viewing accounts payable information

of current and past due invoices

• Managed National and International Accounts

• Researched outstanding purchase orders

• Processed daily billing statements, used Arib purchasing system

2003–2005

GlaxoSmithKline King of Prussia, PA

Administrative Assistant

• Provided support for the following department Directors & Staff

• Biopharmaceutical Division, IT Systems Communications Data

• Center, Clinical Research & Development, Marketing Department,

Human Resource Department

• Multiple tasked with the ability to prioritize

• Managed onsite training

• Processed Kronos Payroll Exception Reporting, troubleshoot salary

problems, recorded attendance/PTO tracking, &Assigned Badge ID

• Maintained Site Security database

• Prepared training planners

• Order supplies, provided monthly on site safety gear from private

contractor

2001-2003

GlaxoSmithKline Philadelphia, PA

Administrative Assistant (continued as noted above)

• Event Planning for Marketing Department

• Processed tracking documents, used Ariba purchasing system

• Complete & submit Expense reports weekly, monthly, quarterly

• Arranged onsite/offsite conferences

12/99-01/00

Jefferson Hospital Philadelphia, PA

Medical Assistant

• Phlebotomist/Department of Endocrinology

• Performed veinupuncture, recorded vital signs

• Excellent communication skills both written & verbal

• Processed updated daily patient registry

• Scheduled patients for surgical procedures

Graduate Thompson Institute

Education: Philadelphia, PA

Phlebotomy

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