Customer Service Representative

NICHOLE M. DAVIS

*** ***** ******** ****** #***

Hemet, California 92544

Cell Number 951-***-****

*******.*********@*****.***

OBJECTIVE

I am seeking to secure a position with a company that will benefit

from my strong Administrative and Customer Service background.

EMPLOYMENT HISTORY

Administrative Assistant, Office Team, 03/09

Provides administrative support to Presidents, Directors and team,

duties consist of fielding telephone calls, directing and hosting

visitors, prepare and modify documents including correspondence,

reports, drafts, memos and emails, data entry, word processing,

filing, faxing, scanning, schedule appointments and coordinate

managers' schedules.

Senior Corp Trust Administrator, JP Morgan Chase, 03/08 - 03/09

Assist with the Set up and Termination process of escrow deals on

various systems, process receipts and disbursements in a timely and

accurate manner, filing, faxing, imaging, and copying, act as right-

hand assistant to site supervisor/upper management, research

overdrafts and non-invested cash balances and monitor daily cash

activity.

Small Business, Customer Service Representative, AT&T Mobility, 05/07

- 11/07

Assist incoming customer callers with product and/or service related

inquires and complaints. Document customer calls, review and update

files, create new service accounts, troubleshoot devices, perform

credit checks, bill reconciliation, receive customer payments, create

payment arrangements, and obtain the use of numerous computer/data

systems while working with internal departments for complete customer

resolution.

File Clerk, E! Entertainment Television, 09/04 - 05/07

Assist manager with special projects, use of Microsoft Word and Excel

for spreadsheets. File and retrieve corporate documents, records, and

expense reports. Read and analyze incoming memos, submissions, and

reports, perform yearly audits, process invoices for check issuance

and disbursement.

Customer Service Representative, PacifiCare, 06/02 - 06/03

Responds to routine customer inquiries and complaints, Identify,

research, and resolve customer issues using various computer systems,

evaluate medical claims to ensure correct calculations/payments

Maintenance Administrator, SBC/Advanced Solutions Incorporated, 11/00

- 05/02

Manage incoming and outgoing mail, process payroll, post time off

requests, sort and distribute checks, maintain filing system, create

office handbooks, organize data through multiple computer

applications, assist first and second level vice presidents, answer

multiple phone lines to resolve DSL dispatch issues and open trouble

reports.

EDUCATION

University of Phoenix, In Process, Online

University of LaVerne, 35 units of General Studies, La Verne, CA

Phineas Banning Senior High School, High School Diploma, Wilmington,

CA

REFERENCES

Available upon request

Contact this candidate