Quality Control Executive Assistant
Resume:
Diana Petrik
Mountain View, CA 94040
***********@*****.***
Summary:
Creative business partner with a track record of helping organizations
build, and retain high performing teams that deliver top line and bottom
line results. Built and lead high tech start-up recruiting organization.
Identified, defined and implemented highly effective systems, process and
procedure to execute against strategic goals
Experience:
Reputation.com
Recruiting Coordinator, Redwood City, CA
3/2010 to Present
Recruit to build and manage member services, loyalty and fulfillment
teams. Promoted to create and run strategic recruiting function
Implement service model resulting in a 31 point Net Promoter Score
Improvement
Reduce delivery time of services by 96%
Built and execute a world class recruiting function
Source, qualify, and on-board over 40 new hires in 3 months
Identify, negotiate and manage 3rd party vendors to achieve strategic
delivery and HR objectives resulting in a COGs reduction of >50% and
reduced recruiting life-cycle by 75%
Google, Mt. View, CA (contract assignment)
Key member of the Google-Maps team, delivering critical input on for
information gathering and service capability.
06/2009 to 03/2010
Lead multiple information-gathering projects resulting in
Execute and refine Quality Control standards, improving quality by 45%
Promoted to support sensitive content related issues resulting in an
improved resolution rate of 98%
Zenrin USA (contract)
12/2008 to 6/2009
Core leader of team gathering, analyzing and recording of critical data for
a GPS mapping company.
Implement precise and detailed fact gathering processes, improving quality
98%
Ensure high level of data entry (50+ wpm) improving throughput by 75%
Define and implement analysis of relevant call-data metrics to score
operators and increased efficiency by 99%
Diana Petrik
Libra
Electric
6/2008 to 12/2008
Executive Assistant, (Commercial electric company)
Manage corporate documents and correspondences on behalf of executives and
business leaders
Improve quality and output of accounts receivables and payables by
increasing collections by 100%
Lead all communications with external business clients
Act as point of contact for business inquiries
Planet Kids Retail Store
12/1996 to 6/2008
Owned, operated and divested retail children store
Develop retail strategy delivering 46 quarters of profit.
Implement Bookkeeping, Expense-Balancing, and major Buying processes
improving profitability by 25%
Design and maintain Company Website, including Nationwide Product-
Fulfillment increasing Web-Based Revenue from 0 to 5% in 1 year
Restore customer base of >300
Starbucks Coffee Company
12/2003 to 11/2005
Managed margquee Starbucks location driving high traffic in multiple
locations
Establish sales quota and team training achieving 15% growth quarter over
quarter
Train and Deliver Starbucks' legendary Customer-First Philosophy.
Implement staff utilization metrics to ensure efficient use of all staffed
hours
Aaron Brothers Custom Framing
10/2000 to 12/2003
Manage Store operations and creative planning to achieve strategic goals
for the retail operation
Develop methodology to train, hire and retain talent
Implement process to manage staffing based on lagging and leading
indicators
Creatively promoted products with displays and in-store campaigns
Education:
Mission College: Santa Clara, CA
1999-2003
College of San Mateo: San Mateo, CA
References:
Available upon request
Contact this candidate