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Customer Service Human Resources

Chicago, Illinois, 60619, United States
March 17, 2011

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Motivated, personable business professional with experience in several

industries. Transferable administrative, clerical and business

development skills are adaptable to numerous business environments..

Diplomatic and tactful with professionals and non-professionals at all

levels. Accustomed to handling sensitive, confidential records.

Demonstrated history of producing accurate, timely reports meeting

stringent guidelines. Flexible and versatile - able to maintain a sense

of humor under pressure. Poised and competent with demonstrated ability

to easily transcend cultural differences. Thrive in deadline-driven


Skills Summary

Industries: Software: MS Administrative/ Calendar

Mortgage/Banking Word 97 Management

Education MS Excel Operations Travel

Human Resources MS Power Point Arrangements

Telecom MS Outlook Event Planning

Petroleum Calex Point Professional Presentations

Project Management

Report Preparation



Coordinated meetings and managed calendars. . Planned events for multiple

registrants and implemented project management principals to facilitate

successful events. Managed schedules and calendars for numerous

managers. .Prepared and processed loan packages for clients seeking

mortgage loans. Cleared lender approval conditions. Assured full

compliance in processing loan packages, coordinate closing dates.

Utilize Calex Point Loan Origination Software. Utilize MS Word, Excel

and Power Point to produce complex monthly reports to senior leadership


Maintained client database and files to ensure good communication. Built

a clientele supported by 60% referral business. Resolved customer



Pan American Mortgage, Chicago, IL

09/08 - 06/10

Provided effective customer service through active listening,,

effectively satisfying complaints. Consistently built goodwill by acting

in the best interests of the customer relationship. Worked with real

estate professionals focused on property development. Utilized MS Word,

Excel and PowerPoint to developed customer focused correspondence and

organizational reports.

1st Capital Banc/GC Lending, Chicago, IL

07/04 - 06/06

Performed administrative and recordkeeping while taking responsibility

for maintaining open lines of communication with customers. Composed and

created reports and correspondence using MS Word and Excel.

Chicago Realty Network, Chicago, IL

07/06 - 09/08

Worked with mortgage clients to find suitable mortgage programs to

consolidate debt and reestablish financial health.

Assisted mew loan officers with marketing, sales and file structure.

Determined program selection and process management.

Chicago Mortgage Acceptance, Chicago, IL 10/03 -


Contributed to a customer focused environment through active listening.

Handled customer complaints and promoted good customer relations.

Utilized MS Word and Excel to create correspondence and organizational



DePaul University, Chicago, IL

Bachelor of Business Administration in progress

Expected date of completion: June, 2013

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