Manager Customer Service

Location:

Posted:

March 17, 2011

John Hixon

Orange Park, Florida 32065

Email: **********@***.***

Retail Store Manager with experience and successful operations in several retail merchandise

product groups. Known for making sure the customers are taken care of as the number one

priority. Growing businesses by using communication skills to develop high performing teams by

hiring, coaching and training associates for the right positions, treating them fair and consistent

while developing them for future responsibilities. Record of merchandising successes, freight

flow controls and consistent operations standards. Sales driven manager with consistent expense

controls for positive financial results.

Experience

Store Manager, Lowe’s Home Improvement, Jacksonville, Florida, July 1996 to June 2010

• Received Lowe’s highest award for store managers as Region 11 Manager of the Year.

• Opened 3 new stores including setting of fixtures, hiring and training all associates, stocking of

all departments and setting all displays.

• Delivered exceptional customer service by setting the example and recruiting, hiring and training

the right associates for the right positions.

• Developed and trained several new managers for the company.

Level III Manager, Target Inc., Jacksonville, Florida, January 1994 to June 1996

• Started as manager of the electronics department and had the highest sales increase in the region.

• Supervised a team to complete all resets in the store of seasonal and regular merchandise.

• Developed a freight flow plan to keep merchandise on the sales floor and less in the warehouse.

Store Manager, Office Depot Inc., Atlanta, Georgia, December 1989 to June 1993.

• Opened 4 new stores including setting of fixtures, hiring and training all associates, stocking of

all departments and setting all displays.

• Opened a delivery center for the company setting all fixtures and equipment, hiring and training

all associates.

• Grew the delivery center from $150,000 to $1 million per week in sales in 2 years.

• Worked with software programmers to develop the company’s own system for handling store and

phone sales for delivery to customers.

• Set the standard for customer service for the company’s delivery program.

Store Manager, West Lumber Company, Jacksonville, Florida, June 1982 to December 1989

• First runner up as Manager of the Year for the company.

• Responsible for total store operations including, customer service, sales, hiring and controlling

expenses.

Graduated from Villa Rica High School in Villa Rica, Georgia and attended West Georgia College in

Carrollton, Georgia.