Training Management
Resume:
Audrey L. Brooks
Golden, CO 80401
abhqdz@r.postjobfree.com
Summary
Accomplished, goal driven leader with a track record of results in the
Healthcare Management and Technology field. Experience leading teams,
working with physicians, research methodology, strategic planning, training
delivery and instructional design and electronic health record (EHR)
implementations. Exceptional client relationship and management skills.
Energetic, creative, motivator with a history of results in highly diverse
organizational environments.
EHR Inpatient Implementation "Big 5" Consulting Research Methods
EHR Ambulatory Proposal Development Training Strategy and
Implementation Delivery
Clinical Content Management Workforce Transition Communications Strategy
Physician Training IRB Processes Global ERP (SAP)
Technical certification
Epic Inpatient Clinical Documentation Administration
Professional Experience
H&A Consulting 2010 -
Present
Epic Clinical Documentation Analyst
Provide consulting services for Epic H&A Consulting industry experience
outlined below:
Fairvew Health Systems
Responsible for build, design, validation and ongoing support for
Psychiatry, Case Management, and Social Work departments across three
hospitals, including a regional teaching & research medical center in
Minnesota.
. Lead the design of an inter-disciplinary discharge process, including
multiple task based orders, supporting reports, and facilitating design
and validation sessions.
. Build: development and validation of clinical flowsheets, notes, reports
and navigators for the departments listed above.
. Validation: facilitated cross-hospital validation sessions for upcoming
build, and fixes for hospitals currently on the system.
. Testing: coordinated Clin Doc testing defect resolution and integrated
test script validation.
. Go-Live Support: supported three full Epic Inpatient implementations.
Exempla Healthcare 2009 -
2010
Application Analyst, Information Systems and Technology
Lead development analyst for a 78 bed Psychiatric Facility with both
Inpatient and Outpatient service areas. Responsible for creation of
clinical flowsheets, notes, reports and navigators, conducted workflow
analysis, gap assessments, collaborative security development for facility
users, navigators, and testing activities.
. Build: development and validation of clinical flowsheets, notes, reports
and navigators for the three Inpatient Psychiatric Units, and five
Outpatient Rehab services departments.
. Validation: coordinated with key SME's to validate the clinical build and
identify current vs. future state workflows.
. Testing: developed unit and integrated test scripts for all Psychiatric
workflows. Coordinated User Acceptance Testing.
. Go-Live Support: supported a full Epic Inpatient implementation for a 565
bed facility. Responsible for triaging help desk calls, clinical end user
support, analyzing fixes for defects, and implementing changes through
the change control process.
Bearingpoint, Inc. 2005 -
2009
Senior Consultant, Human Capital and Strategic Change
Provides consulting services to assist organizations in meeting their
specific business objectives. Consulting areas of expertise include
Healthcare, Higher Education, and Global Media. Disciplines include risk
analysis, current and future state process flow validation, communications,
and training strategy and delivery. BearingPoint industry experience
includes:
Epic Ambulatory Implementation for multi-facility healthcare system
Responsible for training and clinical content management services for a
comprehensive outpatient electronic health record (EHR) implementation.
. Continually asked to work with challenging and/or high profile physicians
to increase system adoption.
. Co-led development of 5 General Surgery templates, and contributed to
template development for Orthopedic, Pulmonology and Cardiology
departments.
. Responsible for researching and preparing content for physician progress
notes, facilitation of validation sessions with physicians, building
system content, and incorporation of feedback post go-live.
. Responsible for training delivery, communications, creation of 17
technical training manuals, training delivery, onsite go-live end user
support, and post go-live change management for 24 primary care and 22
specialty clinics.
. 1,000+ end users trained.
Epic Inpatient Rx and eMAR Implementation for multi-facility healthcare
system
Led a five member team to provide training strategy and delivery for a
pharmacy / nursing flowsheets / medical administration record inpatient
implementation.
. Directed the development of overall training coordination, curriculum
strategy and development, master training environment quality, class
scheduling, and training delivery.
. Coordinated with ClinDoc Team Lead to incorporate end user feedback to
final flowsheets
. Provided post go-live support for the Intensive Care Unit.
. 700+ end users trained, including providers, nurses, pharmacists, and
respiratory therapists.
. Completed project on schedule and within budget, resulting in improved
vendor and client relationships.
SAP Advertising and Circulation Implementation for international newspaper
conglomerate headquartered in New England
Supported the Organizational Readiness and Workforce Transition efforts for
a global SAP implementation.
. Created an Organizational Risk and Readiness Assessment and Change Action
Plan through stakeholder interviews, current and future state process
analysis, and industry best practices to identify strengths, weaknesses,
risks, and opportunities for a successful implementation. This
assessment resulted in sold work to create a Workforce Transition effort
to retain and train employees.
. Responsible for synthesis of multiple functional team requirements and
system functionality, identify key changes and impacts, and coordinate
with HR representatives and C-suite personnel to determine the future
organizational structure resulting in a client approved Workforce
Transition Plan for the organization.
. Responsible for the creation and maintenance of a multi-property, multi-
functional track, and multi-deployment communications plan to support
implementation activities.
Datashare Project for New England city government Information Technology
Department
Led the knowledge transfer effort for a custom software implementation.
Work streams within knowledge transfer included training logistics, writing
the online help manual for the custom software, and coordinating system
validation sessions to finalize system requirements.
. 300+ end users completed training.
. Client approved online help manual.
. Facilitated 5 validation sessions.
Scholarship
Davis, D. C., & Brooks, A. L. (2001, November). Hoochie Mommas and Players:
The Communicative Profile of Persons "Hooking Up." Paper presented at the
87th annual convention of the National Communication Association, Atlanta,
GA.
Brooks, A. L., & Carmen, A. F. (2002, July). A Communicative Profile of
People Experiencing Minority Shock. Paper presented at the 51st annual
convention of the International Communication Association, Seoul, Korea.
Education
M.A. Management and Organizational Communication, Emerson College
B.A. Communication, Marist College
Proficient in:
Applications - MS Office Suite, MS Project, VISIO, SPSS, PhotoShop,
PageMaker, Flash, Sound Forge.
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