Customer Service Sales

Norma Judith Arzola

**** ***** **, ** **** TX ***07

Mobile 210-***-****

***********@****.***

TO WHOM IT MAY CONCERN

I am very excited on applying for your Customer Service Rep

position. Working for different institutions during the past years has

shaped me in so many good ways. I have learned how to manage my time

effectively, to follow orders and to work with deadlines and under

pressure.

I do not feel discourage for the hard times we all are going through, and I

know that if you can give me an opportunity to demonstrate my abilities I

assure you that you will not be disappointed.

My performances in the past have exceeded expectations. I am energetic,

self enthusiastic, and a team player who is looking for an opportunity to

work in the professional environment.

I would very much like to discuss employment opportunities with you. If any

questions, please call me at 210-***-**** to setup a meeting time

Thank you for the time and consideration.

Norma Judith Arzola

Norma Judith Arzola

9030 Betel Dr, El Paso,TX 79907

Mobile 210-***-****

***********@****.***

OBJECTIVE

Looking for your Customer Service Rep position where I can be a valuable

asset to the company where, my extensive experience can back up a demanding

job.

SUMMARY OF QUALIFICATIONS

Results oriented professional with excellent communication skills and

ability to interact with people of different backgrounds. Bilingual

English/Spanish . Strong customer service skills coupled with expertise in

finding solutions that meet organizational goals. Extensive experience

working in fast paced environments combined with a solid and diversified

knowledge of systems and strategies.

PROFESSIONAL EXPERIENCE

Loan Specialist II Wells Fargo, San Antonio, TX

Oct 2008-Oct 2010

. Reviewed and adjusted mortgage loans to reduce potential loss

within framework of company with short sales, loan

modifications and assumptions.

. Spread financial statements; analyzed credit information;

monitored adherence to terms of agreement, corresponding with

customers and agencies, collections, skip tracing and

restructured payment plans.

Achieved top modification audit performer award for a six month

period in a row from a pool of 120 employees. Averaged 100%

adherence to the company's policies. Temporarily trainer assistance.

Rapid Resolution Tech Sears, San Antonio, TX

Feb 2007-Apr 2008

. Assisted customers with inquiries regarding technical services

and support.

. Trained to help customers with technical problems on large

appliances.

Reached the top 10 ranking for Sales and Quality

Assurance during the last 4 months.

Customer Service Rep Echostar Comm, El Paso, TX Oct 2002- Oct 2005

.

. Provided billing, sales and technical support to new and

existing customers.

. Demonstrated ownership and high accountability for customer

satisfaction, helped the company to reach their 10 million

customer goal.

Obtained the first place on the top 20 chart from a pool of 10k

employees.

EDUCATION

Pursuing an Accounting Degree at Northwest Vista College.

Contact this candidate