**** ****** *****, ********** *****, CA ***** (***-381-

7645(abhqdp@r.postjobfree.com

Desiree Coursey

Objective

I am an energetic, hardworking and pleasant woman; my voice is

recognizable and welcoming to all people who I associate with on the

phone or in person. If there is something that I am not familiar with

or need a brush up on, it doesn't take more than a couple minutes to

be refreshed or figure out. Nothing is more satisfying at a work

place than learning and achieving new goals; and that is my path when

I am working with a company. I want to learn, grow and improve not

only my personal work experiences, but help the company do the same.

Experience

June 2008-April Concord Escrow Huntington Beach,

2011 CA

Receptionist

I answer 14 phone lines, manage all incoming and out going

mail/Fedex/UPS/GSO, greet and direct all clients who come in.

Trained in doing closings and on occasion do banking.

Handle all incoming and outgoing wires and making sure everything is

correct and receipted in.

I am the voice of Concord; clients/agents/loan officers, etc all know

who I am by my voice and I recognize them as well not needing to ask

who they are or who they are calling for.

April 2008-June Apple One - Temping for Concord Huntington Beach,

2008 Escrow CA

See above

May 2007-April North American Acceptance Costa Mesa, CA

2008 Corporation

Loan Processor

Took mostly incoming calls inquiring on their loan status but also

called out on approved or loans that had the potential to be approved

with more information.

Made sure all information on the application was complete and correct

December 2004-May State Farm- Agent Buddy Costa Mesa, CA

2007 Bearbower

Receptionist/Front Desk

Basic duties daily were banking, taking all messages off the machine

and passing them out, answering phones and filing.

I sent out late notices for premiums, accepted and inserted all

payments to the correct files, made and sent out proof of insurance or

Declarations pages as needed.

Education

2002-2005 Orange Coast College/Goldenwest

College

I started a Criminal Justice Degree, but when I started working at the

loan company, my hours and days changed every week and they weren't

willing to comply with the request to have a set schedule.

janurary 2011 - present

I have been taking courses at the Tri-Communities School of

Photography as it has always been a passion and hobby of mine.

References

Susan Blanchard, Owner of Concord Escrow 714-***-****

Cheryl Weeks or Cindy Jimenez, Buddy Bearbower's office 714-***-****

Ana Cervantes, previous coworker 951-***-****

Gene O'Brien, friend of 11 years 301-***-****

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