Customer Service Administrative Assistant

Marlon Alvendia, B.S.

( * Valerton Ct. ( San Francisco, California 94112(

( M 650-***-****

******.********@*****.***

To obtain a position that will allow me to utilize my education and

work experience. Educated in Sociology courses which consist:

Sociological Analysis, Classical Theories of Sociology, Introduction to

Research Methods, Field Methods and Community Change and Development.

San Francisco State University, San Francisco Ca

Bachelor of Science, Sociology, 2010.

. Conducted a research project for Adolescence, Social Inequality and

Self class. Objective of the project was

to understand youth space and agency in the Boys and Girls Club of San

Francisco by conducting a semi-formal interview with the Program

Manager and integrating class readings.

. Conducted a research project for Field Methods class, interviewing

Pastor Stewart of Community Assembly of God to determine the

effectiveness of church based youth programs vs. non-church based

youth organizations. By understanding a successful interview process,

detailed and vital information were obtained through probing.

. Recognition of outstanding efforts during Spring 2009 semester. Name

was placed on the Dean's List in the College of Sociology in SFSU.

Acquired a 3.50 GPA or higher from all course work.

ADMINISTRATIVE ASSISTANT 1

Administrative Assistant 1: Gastroenterology Department

University of California San Francisco., San Francisco, CA, 8/2008-1/2009

. Filed and mailed confidential patient records.

. Called patients to confirm their appointments, to properly explain

medical procedures.

. Created charts for new patients.

. Searched for patient medical record reports on UCSF database.

. Entered patient data and information into Excel Spreadsheets to track

patients' clinical attendance.

. Communicated with patients on a daily basis to ensure they were

directed to the correct physician.

. Ensured all physicians' mail were received and properly distributed.

Transportation Security Officer

San Francisco International Airport, San Bruno, CA, 8/2007-12/2007

International Terminal A

. Screened passengers for prohibited items using a metal detector.

Conducted body pats for additional screening.

. Operated machines such as x-ray and explosive detectors to locate

possible IEDs, excess liquids and weapons.

. Verified passenger flight tickets and passports using devices to

detect fraudulent documents.

. Secured exit points by monitoring incoming and outgoing flow of

people.

. Knowledge of security codes to verify security personnel such as

I.C.E, Air Marshals, Pilots and local San Francisco airport police.

Sales/Shipment Associate

Old Navy., Colma, CA, 12/1999-7-2007

Men's, Women's, Kids and Baby Department

. Engaged in daily customer service such as answering phone calls,

handling transactions and constant interactions with customers on the

sales floor.

. Coordinated daily shipment to ensure all stands, fixtures and tables

were adequately filled with store merchandise.

. Handled a high priority project that oversees department blueprints

and implement structural changes.

. Performed temporary supervisor roles during shipment processing. Made

sure other employees were working efficiently and accurately in a

timely manner.

. Responsible for cash flow in all registers. Ensured all registers

were adequately supplied with sufficient amount of cash.

. Helped maintain store's safety compliance for inspection readiness.

Made sure there were no hazardous risks that would endanger customers

and employees.

. Participated in training new employees. Made sure they were properly

trained in operating cash registers, recovering the floor and

executing outstanding customer service.

. Volunteered in a number of non-profit events for Asian American

Studies class such as interviewing young Burmese refugees in an

Oakland church to determine their social adaptation in America.

(10/2009)

. Volunteered to help Chinese American elders to receive free medical

assistance at the Chinese Historical Society of America in Chinatown.

Helped distribute programs to ensure every customer was aware of the

medical process they were going through. (9/2009)

. Taught Sunday school and Jr. Church at Community Assembly of God in

San Francisco. Coordinated lesson plans and activities for the

children ages 6-12. (7/2002-Present)

. Helped coordinate special church events such as Vacation Bible School

and Easter Carnival. (6/2007-Pesent)

. Involved in operating media systems such as the church camera for the

t.v show "Looking unto Jesus." (2/2002-Present)

Computer: Microsoft Word, Excel and Powerpoint

Objective

Work Experience

Technical Skills

Volunteer/Extracurricular Activities

Education

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