Customer Service Sales

Administration Professional

I am an energetic, accomplished professional with more than 18 years office

experience seeking position with a reputable company, so as to showcase my

strengths and utilize my abilities.

Professional Experience

Paige's Playhouse - Westerville, OH 43081

2010-Present

. Oversee office and administrative management functions, including

purchasing, bookkeeping, payroll and client relationships for this child

care facility.

o Responsible for answering phones, customer service, accounts

receivable, all office operations, scheduling.

o Accountable for all operations dealing with the State of Ohio,

maintaining food program, and interpreting and complying with Ohio

state rules and regulations.

. Direct day to day operations: Supervise 9 teachers, mentor and train new

employees, promote optimum quality and customer service.

o In charge of human resource development, potential employee

interviews and pre-screenings, and maintaining and furthering

levels of child and teacher development.

o Handle direction and advisement of daily lesson plans as well as

all record keeping.

Melissa's Munchkins - Traverse City, MI 49684

1997-2010

. Built a successful and well-known business from the ground up.

o Managed all facets of accounting and financial activities.

o Provided accurate and timely processing of accounts payable and

receivable, payroll, income tax preparation, bookkeeping and

general accounting functions.

o Provided exceptional overall education and care for the children

attending while working closely with state funded agencies and

families.

. Provided a very comfortable atmosphere for the children as well as a

seamless process for the parents.

o Maintained the cleanliness of said facilities while also dealing

with all the menial paper work including record keeping, accounts

receivable, accounts payable, and payroll.

o Advertised accordingly and maintained all state regulations while

also keeping clients up to date on any and all resources associated

with their children and the state of Michigan.

Fashion Bug - Traverse City, MI 49684

1993-1997

. Worked from entry level sales clerk to assistant district manager of 9

stores in less than 3 years.

o Established great communication skills, oversaw high sales volume,

and consistently exceeded sales goals.

o Demonstrated low shrink, impeccable records of loss prevention, and

helpful sales service.

o Maintained accurate records and kept within company's budget; often

coming in under budget.

. Operated my store(s) in such a manner that I was promoted much faster

than was typical.

o Implemented sales promotions and hyper-effective advertising in

inventive ways.

o Depended on to account for inventory, minimize losses through

damage control, and train and supervise new hires in various

positions throughout the company.

Education

Care Courses - McLean, Virginia Northwest

Michigan College - Traverse City, Michigan

Munson Medical - Traverse City, Michigan Mid-

Michigan Food Program, Traverse City, Michigan

Traverse City High School - Traverse City, Michigan

Shiawassee County Career and Education

REFERENCES AVAILABLE UPON REQUEST

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