Sales Customer Service

Dear Hiring Employer.

My name is Shanae Jones. My interpersonal skill is one of my strongest

qualities. I am full of energy and have positive attitude. I can multi-

task while maintaining an organize environment. Access, Word, PowerPoint,

Excel, and Publisher are just a few programs that I excel at.

Basic on my skills, experience, and flexibility, I believe I can contribute

a lot to your company.

I look forward to meeting with you. Thank you for your time and considering

for this position.

You can reach me at 678-***-****.

Sincerely,

Shanae Jones

Shanae Jones

7611 South 36th Street # 158

Phoenix, Arizona 85042

. 678-***-**** .

*******@*****.***

Objective: Seeking a position as an Administrative Assistant where my

friendly "can-do" attitude and willingness to go above and

beyond will satisfy your clients

Skills:

. A great deal of exceptional customer service experience

. Ability to communicate, follow orders, and directions

. Can efficiently function in a high volume, high stress

atmosphere

. Responsible and dependable

. Accounting, cash deposits, and management experience

. MS Office (Word, Excel, Access, PowerPoint to the expert level,

Publisher)

. Driven and motivated to learn new skills

Education: Lamson College Tempe, AZ

January 2010 Diploma in Administrative Specialist

. Highest Honors Certificate, 1 quarter, 4.0 GPA

. Honors Certificate, 3 quarters, 3.5 GPA

Experience: Bill Dickey Scholarship Association (NMJGSA)

Phoenix, AZ

2009-Present Administrative/ Event Assistant

. Managing all office procedures and other tasks as assigned by

the Executive Director

. Answering telephones and transfer to appropriate staff member

. Performing general clerical duties to include, but not limited

to, bookkeeping, copying, faxing, mailing and filing

. Creating and modifying documents such as invoices, reports,

memos, letters and financial statements using word processing,

spreadsheet, database and/or other presentation software such as

Microsoft Office or other programs

. Attending meetings as requested in order to record minutes

Gap Tempe, AZ

2008-2010 Sale Associate

. Assisted customers with all questions regarding merchandise,

inventory control, restock merchandise, and loss prevention

. Accounted for all planning, mapping and execution of merchandise

and fixture placement

. Recognized customer cues and supports customers' service

expectations

. Modeled, encouraged,and demonstrated Service-Based Selling

behaviors when on the sales floor

2006-2008 Hollywood Video Powder Springs,

GA

Associate Manger/Sales Associate

. Managed deposits, shipments, and orders; restocked merchandise

and recorded sales

. Accessed and reviewed customer accounts; processed payment

transactions and closed store daily

. Cross-trained sales associates and associate managers

. Provided clients with prompt service and maintain neatness of

store

. Set, monitored, follow-up on productivity goals and objectives

for the store team to maximize sales and profitability

References: Available on request

Contact this candidate