Quality Assurance Customer Service
Resume:
Linda Gregory-Bryant
San Antonio, TX *****
**********@*****.***
GOAL: To find employment with daily challenges, to ensure those in my care
receive the best level and quality of care. Patients and/or employees in
my care are encouraged, supported and receive ongoing quality to achieve
not only their physical and emotional goals, but the standards set forth
by Employer.
Qualifications
Strong written and oral communication
Maintained positive customer relations with staff and community
Team leader/member for community outreach events
Developed printed materials for use in marketing and training
Customer Service/Public Relations experience 28 years
TX Nursing Licensure
Certified Dementia Care Provider: QDCP
Certified Dementia Care Specialist: QDCS
CPR/First Aide Current
TX Approved Primary Instructor LTC-NA training program
TX Certified Educational Aide III
Supervisory experience 10 years
Responsible for hire, evaluation, termination of, training
and daily supervision of staff
Budget Management- 9 years
Maintained required documentation, records, complying with
budget and successfully meeting budget expectations
Staff Development- 9 years LTC/HH/ALF
Assisted with development, planned, coordinated and
conducted various levels of training programs
TX Approved Primary Instructor LTC-NA training program
TX Certified Educational Aide III
Technical
15 years Windows 2000, Windows NT, XP, Kronos, Corporate
specific programs
Professional Memberships
Member Alzheimer Association
Member Dementia Care Professionals of America
Education
Ongoing CEU Opportunities
Nursing (LVN) 08/85
Cisco Jr. College, Abilene, TX 79601
Student Nurse of the Year
3.85 G.P.A.
Further studies in: Risk Management, QI, Case Management, Quality
Assurance, Management/Supervision, Dementia
Graduated 06/73 Dondero High School, Royal Oak, MI 48067
Recognitions and Awards
Two Awards of Excellence Texas Education Agency
Two Awards of Excellence Hendrick Medical Center
Student Nurse of the Year 1985
References Upon Request
Employment History
LVN
Progressive Life of Bexar County 03/2010 - 03/2011
San Antonio, TX 78213
Completed, maintained, updated Consumer Plans of Care, appointments,
Pharmacy issues, Clinical Case Management
for TX state regulated HCS Program average 55 Consumers.
(full time position dissolved)
12/2008-01/2010- Husband sustained major back injury. Provided daily care:
2 surgeries and rehab.
Clinical Coordinator 08/08 - 11/28/08
Interim HealthCare
Gainesville, FL 32607
Case Management, Quality Assurance/Quality Improvement, Care Plans,
Staff Development
Daily clinical operations
Completed, maintained, updated patient Plans of Care, staff
orientation, customer service
Responsible as back up field nurse PRN
Telephone for reference
Resident Care Director 12/07- 07/08 (changed positions)
Emeritus, Gainesville, FL 32605
Quality Assurance, Risk Management/QI, Staff Development,
Employee/Resident issues, HIPPA Officer, Safety Officer, Care
Plans, Abuse Coordinator
Maintained successful daily operations, medical aspects of
ALF, budget management, staff, resident care.
Completed timely: weekly, monthly, quarterly and yearly
reports, etc.
HIPPA Officer, Abuse Officer, Safety/OSHA Coordinator
Workers Comp Coordinator, Quality Assurance/Quality
Improvement
Personal Reference
Executive Director 01/06-07/07
Brookdale Senior Living, Gainesville, FL 32606
Health Care Coordinator 01/05-01/06
HIPPA Officer, Abuse Officer, Safety/OSHA Coordinator, Workers Comp
Coordinator, Quality Assurance, Risk
Management/Quality Improvement, Care Plans
Letter of Recommendation
Pharmacy Nurse Liaison 09/03-01/05 (contract ended)
NeighborCare Pharmacy, Daytona, FL
Quality Assurance/Quality Improvement
Overall troubleshooter
Maintained positive Customer Service
Daily interactions with nursing staff to meet contractual
needs.
Letter of Recommendation
MRLA/HCS Medical Services Coordinator 05/02-07/03 (moved to FL)
Empowerment Options, Inc. Conroe, TX 77301
Case Management, Staff Development, Quality Assurance, Quality
Improvement
Case Management for 80+ consumers including medication
management
Monthly/Quarterly physicals and PRN nursing services.
Staff Development for direct care staff, consumers and their
families
Letter of Recommendation
08/2001-04/2002-Father diagnosed with cancer. I provided daily care for
him.
Family Education Specialist 09/00-07/01 (lack of funding)
UF, Dept. of Pediatrics, The Nurturing Program, Gainesville, FL 32608
Case Management, Education Development
Case Management to 50+ families
Provide in home teaching on a variety of life cycle subjects
Interagency consults, referrals and community awareness
Letter of Recommendation
Contact this candidate