Manager Sales
Resume:
Usha Rani M
Professional Summary:
Over Five years of experience in IT projects, CRM, Client / Server,
Web and Database development
About 5 years of Siebel eBusiness Applications Implementation
experience including Siebel Sales, Siebel Services, Siebel Call
center, Siebel Tools in Siebel 8.1,7.8, 7.x.
Strong skills in Siebel Tools Configuration, Workflow, Siebel Server
and
Siebel EAI.
Experience in multiple verticals including eCommunications, Consumer
goods and Energy.
Education & Training:
. Bachelor of Engineering from Anna University
. Training in Siebel 8, Workflow and Siebel EAI
SIEBEL Expertise:
. Customer Relationship Management (CRM) expert with over 5 years of
experience creating and implementing eBusiness solutions utilizing
Siebel products.
. Extensive experience in Siebel EAI -- Integration Workflows, Web
Services, Integration Objects, Siebel Adapters, VBCs, SOAP, WSDL,
DTD.
. Experience and Strong knowledge in Siebel Architecture and Data
Model and proficient with Siebel Tools and Client in configuration
and customization of Siebel Objects like Screens, Views, Applets,
Business Components, Joins, Links, MVGs, Pick Lists and Drilldowns.
. Excellent Siebel development skills in implementing Siebel
Scripting, Workflow Processes, Workflow Policies, Runtime events .
. Knowledge in Siebel EIM developing Configuration (ifb) files and
EIM jobs with working knowledge in SQL, PL/SQL
. Good team player with excellent communication, technical, multi
tasking and interpersonal skills.
Technical Skills:
Applications: Siebel 8.1/7.8/Siebel
eCommunication,Tools, Sales,
Configuration, EAI, VB, eScript; MS
Office Suite
Server Components: Enterprise Integration Manager (EIM),
Workflow Manager
Web Technologies: VB Script, Java Script
Languages: C, C++, Visual Basic (VB), eScript,
Oracle PL/SQL, HTML, XML
Databases: Oracle 10G/9i/8.0, MS SQL Server7.0,
MS Access
Operating Systems: Windows 2000/NT/XP, DOS, UNIX
Professional Experience:
Project # 3
Title : Siebel eCommunications
Client : MTN
Role : Siebel Developer
Company : Tech Mahindra
Duration : Nov 2009 to Dec 2010
Description:
MTN is a global communications partner and world-class cellular network.
The MTN Group Limited (MTN Group) is a leading provider of communication
services, offering cellular network access and business solutions. The MTN
Group is listed in South Africa on the JSE under the Industrial -
Telecommunications sector.
Launched in 1994, the MTN Group is a multinational telecommunications
group, operating in 21 countries in Africa and the Middle East. As at the
end of December 2006, MTN recorded more than 40 million subscribers across
its operations.
Role & Responsibilities
. Worked on Outbound Web Services to combine component-based
development and Internet standard protocols that include HTTP, XML,
Simple Object Access Protocol (SOAP), and Web Services Description
Language (WSDL).
. Created Integration Objects using EAI Wizard. Achieve Business Rule
automation using Siebel escripting and Workflow Manager.
. Configuring and Designing the Proposal Templates for meeting the
customer requirements.
. Creating the Oracle sequence object for generating sequence
numbers.
. Configured the Business Objects, Business Components, pick lists,
joins, links, and MVG applets. Views and Screens.
. Created virtual Business Component with custom code for additional
functionality and validation.
Project # 2
Title : Siebel Marketing
Client : RAC
Role : Siebel Developer
Environment : Siebel Application Tools, SQL and Windows NT
Company : IBM
Duration : Jan 2009 to Aug 2009
Description:
Rent-A-Center is the largest rent-to-own operator in the United States with
an approximate 35% market share based on store count as of September 30,
2010. At September 30, 2010, Rent-A-Center operated approximately 3,001
company-owned stores nationwide, and in Canada and Puerto Rico. RAC stores
generally offer high quality durable products such as major consumer
electronics, appliances, computers, and furniture and accessories under
flexible rental purchase agreements that typically allow the customer to
obtain ownership of the merchandise at the conclusion of an agreed-upon
rental period. These rental purchase agreements are designed to appeal to a
wide variety of customers by allowing them to obtain merchandise that they
might otherwise be unable to obtain due to insufficient cash resources or a
lack of access to credit. These agreements also cater to customers who only
have a temporary need, or who simply desire to rent rather than purchase
the merchandise. Rent-A-Center owns and operates more than 3,000 stores in
50 states. Rent-A-Center provides an easy, affordable way for people to
furnish their homes without incurring a continuing obligation and without
needing access to credit.
Role & Responsibilities:
. Customized and Configured Siebel eBusiness Applications using
Siebel Tools.
. Modifications of the Siebel standard components was done and
compared with the Siebel Vanilla.
. Involved in writing new business components, Business Objects and
making changes to the existing business components, Business
Objects.
. Created and modified Form applet and List Applet by removing fields
and modifying them as per the requirements
. Configured the Dynamic Drilldowns on the List applets so that the
user able to see the Detailed information about their products.
. Configured Toggle Objects.
. Configured Pick lists, Dynamic Pick Lists, Hierarchical pick list &
Multi Value Groups as per the user requirements
. Designed and developed new Pick List Components, MVG lists, links,
joins and defining several other object definitions and linking to
each of the objects defined in the interface layer.
. Created and Configured Views, Screens, Screen tabs, View bar menu
items, Screen menu items for user Interaction as per the
requirements
. Extended the Siebel Tables by extending the columns as per the
requirements
Project # 3
Title : Siebel Call Centre Application
Client : Schneider Electric
Role : Siebel Developer
Duration : Jan 2006 to Dec 2008
Description:
Schneider Electric is a global specialist in energy management with
operations in more than 100 countries, Schneider Electric offers integrated
solutions across multiple market segments, including leadership positions
in energy and infrastructure, industrial processes, building automation,
and data centres/networks, as well as a broad presence in residential
applications. Focused on making energy safe, reliable, and efficient, the
company's 100,000 plus employees achieved sales of 15.8 billion euros in
2009, through an active commitment to help individuals and organizations
"Make the most of their energy". Schneider Electric serves its
international customers throughout the world and meets the needs of its
markets with products adapted to the standards and practices of each
country.
Role & Responsibilities:
. Customized the out-of-the-box using Siebel Tools creating and
modifying business objects, business components, views, screens and
applets.
. Worked on Enhancement Requirements to apply the new functionality
and modifications in the Application as per the client
requirements, worked on issues related to Configuration, and
Workflows
. Configured the Business Objects, Business Components, pick lists,
joins, links, and MVG applets. Created new View Web templates,
Views and Screens.
. Involved in the configuration of Static, Dynamic, Hierarchical Pick
lists using Joins and LOVs.
. Created Static and Dynamic Drilldowns to navigate the user to the
appropriate views of the required customer accounts.
. Customized Pick Applets and MVGs using Links, MVLs and MVFs.
. Modified Business Components to allow updates and add necessary
controls to the applet.
. Extended Base Table by adding new extension columns to the Base
table
. Implemented the Declarative Configuration Alternatives using Data
Validations, User Properties, Workflows and Run time Events.
Customized the application using Siebel eScript as alternative to
configuration extending the functionality
. Involved in Administration activities migrating the repository from
development to testing environment, and assisting the production
support team during deployment activities.
. Involved in Creating the Users and extracting the local database
for the users
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