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Manager Sales

San Jose, California, 95134, United States
March 16, 2011

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Usha Rani M


Professional Summary:

Over Five years of experience in IT projects, CRM, Client / Server,

Web and Database development

About 5 years of Siebel eBusiness Applications Implementation

experience including Siebel Sales, Siebel Services, Siebel Call

center, Siebel Tools in Siebel 8.1,7.8, 7.x.

Strong skills in Siebel Tools Configuration, Workflow, Siebel Server


Siebel EAI.

Experience in multiple verticals including eCommunications, Consumer

goods and Energy.

Education & Training:

. Bachelor of Engineering from Anna University

. Training in Siebel 8, Workflow and Siebel EAI

SIEBEL Expertise:

. Customer Relationship Management (CRM) expert with over 5 years of

experience creating and implementing eBusiness solutions utilizing

Siebel products.

. Extensive experience in Siebel EAI -- Integration Workflows, Web

Services, Integration Objects, Siebel Adapters, VBCs, SOAP, WSDL,


. Experience and Strong knowledge in Siebel Architecture and Data

Model and proficient with Siebel Tools and Client in configuration

and customization of Siebel Objects like Screens, Views, Applets,

Business Components, Joins, Links, MVGs, Pick Lists and Drilldowns.

. Excellent Siebel development skills in implementing Siebel

Scripting, Workflow Processes, Workflow Policies, Runtime events .

. Knowledge in Siebel EIM developing Configuration (ifb) files and

EIM jobs with working knowledge in SQL, PL/SQL

. Good team player with excellent communication, technical, multi

tasking and interpersonal skills.

Technical Skills:

Applications: Siebel 8.1/7.8/Siebel

eCommunication,Tools, Sales,

Configuration, EAI, VB, eScript; MS

Office Suite

Server Components: Enterprise Integration Manager (EIM),

Workflow Manager

Web Technologies: VB Script, Java Script

Languages: C, C++, Visual Basic (VB), eScript,


Databases: Oracle 10G/9i/8.0, MS SQL Server7.0,

MS Access

Operating Systems: Windows 2000/NT/XP, DOS, UNIX

Professional Experience:

Project # 3

Title : Siebel eCommunications

Client : MTN

Role : Siebel Developer

Company : Tech Mahindra

Duration : Nov 2009 to Dec 2010


MTN is a global communications partner and world-class cellular network.

The MTN Group Limited (MTN Group) is a leading provider of communication

services, offering cellular network access and business solutions. The MTN

Group is listed in South Africa on the JSE under the Industrial -

Telecommunications sector.

Launched in 1994, the MTN Group is a multinational telecommunications

group, operating in 21 countries in Africa and the Middle East. As at the

end of December 2006, MTN recorded more than 40 million subscribers across

its operations.

Role & Responsibilities

. Worked on Outbound Web Services to combine component-based

development and Internet standard protocols that include HTTP, XML,

Simple Object Access Protocol (SOAP), and Web Services Description

Language (WSDL).

. Created Integration Objects using EAI Wizard. Achieve Business Rule

automation using Siebel escripting and Workflow Manager.

. Configuring and Designing the Proposal Templates for meeting the

customer requirements.

. Creating the Oracle sequence object for generating sequence


. Configured the Business Objects, Business Components, pick lists,

joins, links, and MVG applets. Views and Screens.

. Created virtual Business Component with custom code for additional

functionality and validation.

Project # 2

Title : Siebel Marketing

Client : RAC

Role : Siebel Developer

Environment : Siebel Application Tools, SQL and Windows NT

Company : IBM

Duration : Jan 2009 to Aug 2009


Rent-A-Center is the largest rent-to-own operator in the United States with

an approximate 35% market share based on store count as of September 30,

2010. At September 30, 2010, Rent-A-Center operated approximately 3,001

company-owned stores nationwide, and in Canada and Puerto Rico. RAC stores

generally offer high quality durable products such as major consumer

electronics, appliances, computers, and furniture and accessories under

flexible rental purchase agreements that typically allow the customer to

obtain ownership of the merchandise at the conclusion of an agreed-upon

rental period. These rental purchase agreements are designed to appeal to a

wide variety of customers by allowing them to obtain merchandise that they

might otherwise be unable to obtain due to insufficient cash resources or a

lack of access to credit. These agreements also cater to customers who only

have a temporary need, or who simply desire to rent rather than purchase

the merchandise. Rent-A-Center owns and operates more than 3,000 stores in

50 states. Rent-A-Center provides an easy, affordable way for people to

furnish their homes without incurring a continuing obligation and without

needing access to credit.

Role & Responsibilities:

. Customized and Configured Siebel eBusiness Applications using

Siebel Tools.

. Modifications of the Siebel standard components was done and

compared with the Siebel Vanilla.

. Involved in writing new business components, Business Objects and

making changes to the existing business components, Business


. Created and modified Form applet and List Applet by removing fields

and modifying them as per the requirements

. Configured the Dynamic Drilldowns on the List applets so that the

user able to see the Detailed information about their products.

. Configured Toggle Objects.

. Configured Pick lists, Dynamic Pick Lists, Hierarchical pick list &

Multi Value Groups as per the user requirements

. Designed and developed new Pick List Components, MVG lists, links,

joins and defining several other object definitions and linking to

each of the objects defined in the interface layer.

. Created and Configured Views, Screens, Screen tabs, View bar menu

items, Screen menu items for user Interaction as per the


. Extended the Siebel Tables by extending the columns as per the


Project # 3

Title : Siebel Call Centre Application

Client : Schneider Electric

Role : Siebel Developer

Duration : Jan 2006 to Dec 2008


Schneider Electric is a global specialist in energy management with

operations in more than 100 countries, Schneider Electric offers integrated

solutions across multiple market segments, including leadership positions

in energy and infrastructure, industrial processes, building automation,

and data centres/networks, as well as a broad presence in residential

applications. Focused on making energy safe, reliable, and efficient, the

company's 100,000 plus employees achieved sales of 15.8 billion euros in

2009, through an active commitment to help individuals and organizations

"Make the most of their energy". Schneider Electric serves its

international customers throughout the world and meets the needs of its

markets with products adapted to the standards and practices of each


Role & Responsibilities:

. Customized the out-of-the-box using Siebel Tools creating and

modifying business objects, business components, views, screens and


. Worked on Enhancement Requirements to apply the new functionality

and modifications in the Application as per the client

requirements, worked on issues related to Configuration, and


. Configured the Business Objects, Business Components, pick lists,

joins, links, and MVG applets. Created new View Web templates,

Views and Screens.

. Involved in the configuration of Static, Dynamic, Hierarchical Pick

lists using Joins and LOVs.

. Created Static and Dynamic Drilldowns to navigate the user to the

appropriate views of the required customer accounts.

. Customized Pick Applets and MVGs using Links, MVLs and MVFs.

. Modified Business Components to allow updates and add necessary

controls to the applet.

. Extended Base Table by adding new extension columns to the Base


. Implemented the Declarative Configuration Alternatives using Data

Validations, User Properties, Workflows and Run time Events.

Customized the application using Siebel eScript as alternative to

configuration extending the functionality

. Involved in Administration activities migrating the repository from

development to testing environment, and assisting the production

support team during deployment activities.

. Involved in Creating the Users and extracting the local database

for the users

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