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Manager Sales

Location:
Rancho Palos Verdes, California, 90275, United States
Posted:
March 18, 2011

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*** *****

**** ********** **, ****** ***** Verdes CA, 90275

J **********@*****.***, 760-***-****

Over 15 years of Retail Store Management experience

E xperienced in:

• Big Box and Small Box sales environments

• P&L, Expense Journals and Payroll oversight

• Staffing and identifying new talent

• Training and developing select key personnel

My Management Style/Philosophy

• Calm and Disciplined under pressure

• Focus on the Customer is the single greatest

factor in the long term success of any business

• Leading by example and offering each associate

an honest assessment of their performance is

v ital to building a strong and loyal staff

• Each associate has a skill or niche to offer and i t is

u p to the employer to identify and utilize i t

Professional Experience

HOME DEPOT – Signal Hill, Ca; Torrance, Ca; Laguna Hills, Ca 1991-2003

Assistant Store Manager

Oversee all store operational functions including front end, vault, special orders, customer

concerns, store financials, vendor relations, deliveries, in-stock levels and merchandising

strategies, associate performance (evaluations, counselings and reviews)

Torrance Home Depot; Manage high-volume sales environment (80 million annually) in

tandem with Store Manager. Serve as Administrative/HR manager for staff of 350+

associates and 20 dept heads, staff and train new associates, oversee store financials

including P&L’s, account ledgers, net income, payroll and gross margin. Represent store in

unemployment hearings and in district operational meetings.

Laguna Hills Home Depot; Oversee multiple merchandising dept’s and develop strategies

and visual merchandising ideas to drive sales figures. Teach classes in store financials and

management, including training and motivating associates.

Key contributions:

Serve as District Captain over multiple depts. and serve as liaison between buyers

and 8 district stores for merchandising strategies, competitor shops, product selection, and

pricing.

Winner in multiple annual “Gold Cup” for readiness of merchandising seasons

Self Employed - 2009-present

***’s 24/7 Moving Service – Owner/Operator, specializes in moving Furniture and

Appliances.

SHEA HOMES INC. – Orange County, Ca 2005-07

Community Customer Care Manager

Oversee customer care for the Orange County communities of Costa Azul and Cazadero

Manage customer care for first year homeowners and included pre-escrow walks through

production at stages of framing, drywall, paint, flooring, close of escrow and at 1-5-11

month intervals to correct issues covered by home warranty. Serve as liaison between

owners and trades and HOA where applicable. Respond promptly to service requests and

educate owners in care and maintenance of property, operation of home fixtures and options.

Key contributions:

Homeowner survey results consistently ranked 1st and 2nd in Southern California

Division for customer service levels, prompt response, and genuine care for homeowners

concerns.

LINENS N THINGS – Long Beach, Ca; 2004-2005

Assistant Manager

Oversee Merchandising integrity of store, manage store operations and train associates in

company procedures, responsible for meeting weekly sales goals and developing strategies

to increase sales in designated areas of store.



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