Customer Service Specialist
Resume:
L OURDES SANTANA
M IA M I, FL 33144
**********@*****.***
OBJECT I VE
My goal is to apply and express my skills, knowledge,
experience and professionalism with a growing company. I have
t wenty-th ree years of experience working in an office
a tmosphere, whereby I have acquired many office skills and
excellent customer service. I am a very responsible organized
w orker that can multi-task in a fast paced environment.
SKI LLS
• Type 70 WP M
• T ranscribe Letters from D ictaphone
• F iling and Organizing
• Answering M ulti-Phone Lines
• P roficient in M icrosoft Word, Excel and Outlook
• Bilingual (English/Spanish)
• Strong Verbal Communication, Writing and Grammar
S kills
• M ulti-Task in a Fast Paced Environment
• Knowledge in Operating Copy and Fax M achines
• Sorting I ncoming and Outgoing M ail
• Detail O riented
EXPER IE NCE
Wexler I nsurance Agency, I nc.
1120 Ponce De Leon Blvd., Coral Gables, FL 33134
Receptionist & Collection Specialist
Janua ry 9, 1989 – December 30, 2009
• F ront Desk Receptionist
• Answered M ulti-Phone L ines
• Greeted Customers
• P roduced Monthly Statements and Invoices
• T ranscribed Lette rs
• Customer Collection Specialist
• F inancing Solution Specialist
• M ail Sorting and D ist ribution
• Account Receivables
• Solved and Cor rected Client Ledgers
• Team Leader
Casualty Systems, I nc.
3331 SW 40 Street
M i ami, FL 33155
Receptionist
June 1985 – December 1988
• Answered Phones
• Greeted Customers
• Typed I nsurance Applications
• P rovided I nsurance Quotations
E DU C A T IO N
M i ami D ade Community College
M i ami, FL
Associate I n Science
Graduated: June 1984
REFERENCES
L aw rence H ansen Betty De L a r a
Ethel Gruntler
P roperty M anager Repossesion Specialist I nsurance
Agent
954-***-**** 305-***-**** 305-***-****
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