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Manager Case

Haughton, Louisiana, 71037, United States
March 18, 2011

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Ronda Doran

*** ******* ***. ********, **. *****

Home 318-***-****

Cell 318-***-****


To obtain a position with a reputable company that

rewards ethics, hard work and integrity.


1998-Present Harrah's Operating Company, LLC.

Horseshoe Casino & Hotel / Louisiana Downs Race


Bossier City, LA

Claims Coordinator

Investigate and process general liability claims

for guests of the casino and race track, including

reviewing, copying and logging surveillance video.

Investigate and process workers compensation claims

for all 2000 employees of the casino and race

track, including organizing and scheduling employee

appointments, updating department through email of

work status for employees, and informing current

changes with medical treatment.

Work closely with the Third Party Administrator

(TPA) with regards to supplying information and

reports. Assist with claims.

Update and record OSHA 300 log and submit reports

to state as well as Harrah's corporate.

Assist with safety profile for the casino and race

track by providing reports for the Safety Program.

Maintain filing system for all guest claims and

workers compensation claims (files, videos,


Remain current with medical terminology.

Maintain a working relationship with all workers

compensation physicians and staff, casino legal

staff, compensation case managers, insurance

companies and Louisiana State regulatory officials.

Brief the management staff regarding progress of

claims and corrective actions.

Assist corporate attorneys with all documentation,

reports, photos, surveillance when a law suit has

been filed.

Schedule all depositions with corporate attorney's

involving any witnesses, employees, and reports.

Company representative when attending all court

proceedings on general liability and workers'

compensation claims.

1994-1998 Horseshoe Casino and Hotel Bossier City,


Baker's Assistant

Custom cake baker and decorator for all food

outlets of the casino and hotel.

Assisted chief baker with preparing products for


Implemented training for new employees.


1980-1983 Ouachita High School Monroe, LA



2004 Louisiana Association of Self Insured


Certified Workers Compensation Program

SERVE-SAFE Certification

2006 Certification with OSHA Workplace Safety

Issues and OSHA Regulations


Good computer skills

Ability to communicate with people on a variety of


Knowledgeable of Word, Excel, Infinnium, Lawson,

payroll and data based computer programs.

Exceptional organizational skills.

Self motivated to perform task without supervision.

Works independently.


RECOGNITION Team of Distinction 1995


James Carmack, Case Manager - Willis Knighton Work Kare Bosseir


2300 Hospital Drive

Bossier City, Louisiana 71111

Phone: 318-***-****

Joe Glass, Case Manager - Willis Knighton Work Kare Greenwood Rd:

2724 Greenwood Road

Shreveport, Louisiana 71109

Phone: 318-***-****

Susan Sly, RN Case Manager - Orthopedic Specilists of Louisisana

Bossier City:

2400 Hospital Drive, Suite 130

Bossier City, Louisiana 71111

Phone: 318-***-****

Shelia Robbins, RN, CCM - Robbins Medical Management:

120 Preston Bay Cir.

Beton, Louisiana 71006

Phone: 318-***-****

Brian Lindsey, Claims Adjuster - Cannon Cochran Management Services


4621 W. Napoleon Ave., Suite 310

Metairie, Louisiana 70001

Phone: 504-***-****

Robert Kennedy, Attorney - Cook, Yancey, King, & Galloway:

333 Texas Street, Suite 1700

Shreveport, Louisiana 71120-2260

Phone: 318-***-****

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