Customer Service Manager
Resume:
Avenue 269-***-****
Benton Harbor, (Cell)
MI 49022
Crystal Bigford
Experience 11/2003 - Present Penske Logistics Benton Harbor,
MI
Logistics Analyst
Create, develop, and analyze queries and reports
from Business Objects Software to support the
Whirlpool business, including metrics books,
scorecards, dashboards and financial data for
multiple providers
Train new facilities/staff throughout the country
in proper customer service and management policies,
procedures and computer software
Suggest process improvements for data input and
capture
Participated in a team environment to rewrite
policies and procedures pertaining to the Whirlpool
business
Responsible for monthly match pay and accrual
comparisons for multiple providers
Provide Customer Service for Whirlpool Trade
Partners across the country
Assist in resolving computer and network issues
within the Benton Harbor office
Supervise the auditing and processing of freight
invoices for 10 providers
Maintain company intranet and extranet website
Prepare and research freight claims
Responsible for Point Of Delivery document research
and processing
Monitor the customer survey calling process
06/2001 - 08/2003 Dover Metals Co. Coloma, MI
Assistant Controller/Inventory Specialist
Responsible for weekly bank deposits; monthly
checking account reconciliation; monthly and
quarterly payroll taxes, sales/use tax preparation
Responsible for all inventory control activities;
cycle counts, weekly reporting, inventory
assemblies and adjustments, purchasing and
receiving
Managed vendor accounts; accounts payable, daily
invoicing and accounts receivable
Control all collections for past due customer
accounts
Correspond with international customer and vendor
relations
Handled shipping via UPS world ship and major
freight companies
Prepared and shipped product for trade shows
Employee record keeping
Customer service; light cleaning and filing
02/1999 - 05/2001 Rochau Law Office St. Joseph, MI
Bookkeeper/Office Assistant
Successfully implemented new Accounting software
and maintained control of all accounting procedures
Responsible for entering monthly client time into
QuickBooks; entered monthly expenses, prepared and
printed client invoices
Posted client time and balance ledgers with
computer
Prepared weekly deposits
Responsible for monthly checking and trust account
reconciliation's
Handled all corporate book creations, filings, and
maintenance
Handled all necessary paperwork and filings for
eviction cases (affidavits, writs, etc.)
Ordered supplies and light cleaning
07/1996 - 12/1998 McDonald's St. Joseph, MI
Swing Manager
Started as crew person running the front counter,
working drive-thru, and handling lobby cleanup
Graduated to Certified Swing Manager. Responsible
for running the floor, handling the phones,
paperwork, computer work, counting crew drawers and
safe, preparing nightly deposits, opening or
closing of the store, some Human Resources work,
and generally making sure the shift ran properly
Have held multiple positions, which required me to
train and/or supervise additional staff
Ran efficient shifts while at McDonald's, keeping
labor percentages well below acceptable ranges
Education Siena Heights University
Benton Harbor, MI
Master of Arts (Complete 05/2011).
Majoring in Organizational Leadership
Siena Heights University Benton Harbor, MI
B.B.A. in Accounting
Lake Michigan College Benton Harbor, MI
Associates in Accounting
St. Joseph Public High School
St. Joseph, MI
High School Diploma 1998
Community Neighbors and Partners in Progress
Activities Benton Harbor, MI
Treasurer and Officer
St. Joseph Seventh Day Adventist Church
St. Joseph, MI
Co-Director Youth Department
Software Knowledgeable in the following programs:
Programs: Accounting Software: QuickBooks and Peachtree.
Microsoft Software: Excel, Access, Word, Outlook,
and PowerPoint
Miscellaneous: Adobe Professional, Business
Objects, LMS, SAP, DCS, FrontPage, and Contribute
3.
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