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Customer Service Representative

Location:
Fishers, Indiana, 46037, United States
Posted:
March 18, 2011

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Rose Borba

***** *** *****

Fishers, IN *****

317-***-****

Objective To obtain a position that will allow me the opportunity to use

multi-tasking and problem solving skills in the service of both

internal and external customers making their customer service

experience both satisfying and enjoyable.

Experience 2008-Present Advanced Control Products Cincinnati, OH

Accounting/Shipping

• Process accounts payables and receivables, collections, bank

deposits, invoicing

• Customer order entry and purchase order entry for customer order

fulfillment.

• Obtain weights & dimensions for large shipments, request quotes,

complete bill of lading

• Answer phones and direct callers to sales people

1998-2007 Salin Bank & Trust Indianapolis, IN

Deposit Operations Specialist

• Operated bank Federal Reserve systems for wire transfers

and other electronic transactions

• Compiled and transmitted reports for Government Agency

(Federal Reserve, IRS, etc.)

• Cross-trained to assist and cover other areas in deposit operations

as needed (illness, vacations, etc.)

• Assist internal and external customers with research and account

information

• Trained others in deposit operations duties including wire

transfers, research and adjustments

1996-1998 First of America/National City Bank Indianapolis, IN

Customer Service Representative

• Assisted in helping customers with buyout transactions

• Processed account transactions

• Opened new accounts

• Balanced and audited branch accounts monthly

Special skills/ interest

• Over 15 years in the customer service field

• Knowledge of Microsoft and Quick books software

• Ability to multi task and micro manage self and others



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