Customer Service Data Entry

TANETTE L. WELSH

***** ******* ****** *****, ** *8164

402-***-****

************@*********.***

PROFESSIONAL WORK HISTORY

Clinical Research Coordinator - Bone Metabolism Unit (JC Gallagher, MD)

May 12, 2008- present

. Perform duties associated with clinical Phase II-IV research trials

. Responsible for multi-protocol clinical trials

. Patient recruitment utilizing flyers, letters, phone calls and health

fairs

. Organize meetings with principal investigator and the sponsor

companies to discuss project issues

. Accountable for enrolling patients, taking patient histories, and

assisting with patient exams to ensure patients meet entrance criteria

. Coordinate studies with the Creighton Institutional Review Board

. Conduct bone mineral density measurements using a DEXA scanner

. Phlebotomy skills

. Assist with private patient clinic appointments

. Ordering and Inventory of supplies

. Process lab samples

. Patient education of diseases and usages of medications

Assistant to Coordinators - Creighton University (Henry T. Lynch, MD)

Sept 2006 -May 2008

. Patient research and data entry position that include drawing family

pedigrees reading

. coding and inputting patient medical records; and managing studies

. Specific duties also include mailing and tracking monthly blood kits,

mailing monthly newsletters, data collection for study collaboration,

and identifying/correcting data base errors

. Responsible to request medical records, slides and blocks with follow

up on them

Owner/Operator - Nettie's Daycare 1997-2007

. Responsible for every aspect of having an in home business

. Customer Service with parents of children that were in my care,

developed contracts, activity schedules, daily routine schedules, book

keeping, planning and organization skills.

Claims Processor - Health Data Management Corp. 2000-2005

. Telecommuting position responsible for the data entry of medical

claims

. Reviewed Medicare Explanation of Benefits and transferred private

information to an access database

. Proficient with 10 key touch. Displayed excellent customer service

. Complied with HIPAA rules and regulations which adhere to stringent

confidentiality requirements

COMMUNITY INVOLVEMENT/VOLUNTEER POSITIONS

Girl Scout Troop Leader - Girl Scouts of America 2005-present

. Organized and operated a troop of 25 girls

. Trained and delegated program work to four assistant leaders

. Plan and organized weekly meetings, outings, newsletters and

community service projects.

Cub Camping Coordinator - Boy Scouts of America 2002-2007

. Recruited and managed Cub Scout camping team consisting of over 20

volunteers

. Coordinated, promoted, organized and assisted team members to

successfully produce safe and quality cub camping programs

. Administered training to team members for specific areas of

responsibilities

. Developed camp evaluation reports using Excel and Microsoft Word

. Planned and coordinated local business support for the Boy Scouts of

America by procuring the necessary resources and supplies

EDUCATION

Bachelor of Science in Biology 2010 Creighton University

. CITI Training - Expires 1-2013

. BLS Expires 2012

. Good Clinical Practice

. Associates Degree Nursing 1990 - Iowa Western Community College,

Council Bluffs, IA

. National Camp School 2005 (management)

. Wood Badge Training Course 2006 (management)

. Boy Scouts of America (leadership)

. Continuing Education - Creighton University

. CITI Web based course in the Protection of Human Research Subjects -

12-2006

. American Heart Association - BLS for the Healthcare Professional -

exp 2012

. Microsoft Word - Apr 2007

. Microsoft Excel - Feb 2007

. Microsoft Access - Oct 2006

. Radiation Safety Workshop - July 2008

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