Veronica M. Donavon

***** ******** ******** *****, *** #19104

Houston, Texas 77067

281-***-**** (Home)

832-***-**** (Cell)

abhqa3@r.postjobfree.com

Objective:

To obtain a position with a company that will utilize my experience, skills

and abilities - and welcomes new ideas for mutual growth.

Summary:

. 7+ years of customer service experience

. Thorough and well organized in completing projects on time

. Interact easily with peers, administrators, vendors and co-workers

. Possess exceptional organizational, interpersonal and communication

skills

. Ability to work under pressure in a fast-paced environment and manage

multiple tasks

Experience:

C2 Imaging, Inc. 2008 to 2010

Account Coordinator/Project

Manager/Traffic Coordinator

. Handled inbound customer inquiries by providing professional telephone

support and ensuring quality and efficient service

. Developed and maintained an excellent business relationship with key

internal and external clients

. Worked closely with relevant account managers/executives/graphic

designers to support and maximize sales and profitable revenue

. Create print production forms & coordinate with graphic designer

. Disseminate and obtained relevant information

. Ensured that the correct materials were ordered, produced and sent

. Provided accurate information for invoicing purposes

. Accurately entered customer information into company's software to

facilitate the sales process - ROI System

. Constantly sought new and innovative ways to meet and exceed clients'

expectations

. Made recommendations and suggestions to improve the business process

and procedures, as appropriate

. Proactively fostered and developed ongoing relationships with clients

Houston Independent School District 2003 to 2007

Customer Service Agent/Dispatcher

. Performs and prioritize codes for burglar alarm, fire alarm, and

security utilizing SIMS II, NAPCO and E-link Alarm Processing software

. Identify problems and/or data from emergency, routine, vandalism, and

safety request orders.

. Communicate via two-way radio using department approved codes.

. Disable/enable burglar and fire alarm systems via computer software

. Contact appropriate service personnel for emergency responses.

. Formulate, arrange, and maintain departmental files

. Retrieve records that are requested from administrative office and

news media.

. Receive and input the description of maintenance service in SAP and

WEB Notification

. Install and service emergency radios

. Wrote procedures for department daily operations

. Responsible for resolving high level issues relating to procedural

changes: Notification processing, security, system configuration,

emergency notification processing, FMO pagers processing, record

management and dispatch processing.

. Verify work processed by employees

Education:

. Bachelor of Arts in Communication Studies, December 2006

University of Houston, Houston, Texas

Skills:

File System Customer Multi-Line Telephones Data Entry

Maintenance Service Training

References:

Available upon Request

Contact this candidate