Customer Service Sales

Jeremy L. Stouder

*** ******** ***. ********, ** 28138 • 574-***-**** • *************@*****.***

Management Professional

Product Marketing & Strategic Sales Management

Demonstrated success in:

Branding, managing and positioning product knowledge to increase gross margin.

Distilling value, overcoming objections and securing client and brand loyalty.

Performing sales presentations and conducted successful closings while selling upgrades.

Followed up with clients to answer questions and generate additional long term revenue.

Designing creative product marketing campaigns targeted at client base through community

outreach.

Generate referrals and build personal relationships with each client and close sales.

Motivating staff to peak performance levels by setting goals through planning, execution, and

proper follow up.

CORE COMPETENCIES

• Sales Growth Management • Marketing Strategic Planning • Organize Store Meetings

• Market Research • Competitive/Strategic Planning • Budgeting/ Forecasting

• Prospecting/ Client Cultivation • Direct Mail Marketing

PROFESSIONAL EXPERIENCE

Picture People Fort Wayne, IN

Store Manager, Nov. 2009 to Present

Provided excellent customer service and solved all customer concerns, performed inventories,

managed all day to day activities of the store, created developmental action plans, recruited and

retained top talent, managed budgets, conducted team meetings, interviewed and hired new

employees, performed new employee orientation, adhered to all HR policies and laws, trained

and developed employees, processed payroll, handled all employee corrective action procedures,

produced and managed schedules

in compliance with labor goals.

MEIJER Goshen, IN

Team Leader, May 2009 to Nov. 2009

Managed employees, interviewed and hired new employees, trained and developed employees,

produced and managed the schedule, performed corrective action procedures, performed inventories,

ensured that product was properly stocked and maintained.

2nd WIND EXERCISE EQUIPMENT Mishawaka, IN

Sales/Fitness Consultant, Sept. 2007 to May 2009

Assessed customer needs, sold high quality exercise equipment, delivered exercise equipment to

customers’ home, solved customer concerns and performed inventories.

BLOCKBUSTER South Bend, IN

Assistant Store Manager, July 2003 to Sept. 2007

Managed employees, interviewed potential candidates, ran shifts, performed open and closing duties,

performed inventories, performed corrective action procedures, provided excellent customer service,

ensured that product was properly stocked and maintained.

Education

Bethel College Mishawaka, IN

Bachelor of Arts (BA) in Business Administration with concentrations in Human Resources and

Accounting.

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