Customer Service Manager

MARY ELLEN WILSON

**** ******* *****

Philadelphia, Pennsylvania 19154

Home: 215-***-****

**********@*******.***

SUMMARY

Project Support Specialist with excellent typing and proofreading skills and over 20 years

experience in Word Processing. High degree of accuracy. Dependable and responsible worker

with strong organizational skills. Focus on details and dedicated customer service orientation.

Motivated team player who thrives in a fast paced environment. Areas of experience and

computer skills include:

Microsoft Word, Excel, PowerPoint, Access Receptionist duties

Sametime (instant messenger) Photoshop

Lotus Notes (mail/calendaring) Adobe Acrobat Professional

Web Content Management System FrontPage

PROFESSIONAL EXPERIENCE

The Dow Chemical Company (formerly Rohm and Haas Company) Philadelphia, PA

Project Support Specialist (2007 - 2009)

Inputted product information accurately into a product database. Typed letters, memos, created

invitations, name badges, and various other materials. Handled supervisory back-up duties in

supervisor’s absence. Assigned work to group members, monitored that work was completed and

returned to customer on time, compiled monthly reports, and kept department manager informed

of work status.

Ÿ Obtained most cost effective supplies to maintain department budget.

Ÿ Provided accurate and timely administrative support to executive and vice presidential staff.

Ÿ Successfully trained new staff in the proficient use of various software products and

departmental duties.

Ÿ Increased participation rate in United Way campaign 5-10% over 17 years by using

individualized e-mail links, providing user assistance and compiling reports to assist in tracking

of pledges.

Word Processing Specialist (1999 - 2006)

Word Processing Specialist with excellent typing and proofreading. Typed letters, memos,

created invitations, name badges, and various other materials. Created and maintained mailing

list for various departments.

Ÿ Enabled salespeople to file reports in a timely manner by transcribing and distributing

customer contact reports.

Ÿ Consistently converted product literature from Word to FrontPage in an accurate and timely

manner.

Ÿ Reduced do overs by carefully proofreading work for grammar and punctuation.

Ÿ Was able to have managers keep their business cards organized by scanning the cards

through a card scan system and inputting into an Access or Excel database.

Page Two MARY ELLEN WILSON

EDUCATION/TRAINING

Graduate, Little Flower High School, Philadelphia, PA

Numerous company sponsored training including:

FrontPage 98

Ÿ

Lotus Notes Communication (Learn2University)

Ÿ

Microsoft Word, Excel, PowerPoint, FrontPage, Access, Photoshop and Acrobat

Ÿ

Video Teleconferencing demo

Ÿ

Law Compliance Training

Ÿ

Three required safety meetings each year

Ÿ

Contact this candidate