Customer Service Sales
Resume:
Jeanette M. Harris
Bellwood, IL. *0104
**********@*****.***
Objective:
To establish a Career with a dynamic company in the areas of Business
Administration, Customer services, Finance, or Cosmetology Sales, which
assist the customers, offers growth and stability in it's industry.
Education: (Recent Graduate from Empire Beauty School-2008-2010)
2001/2002: Computer Learning Center- Schaumburg, Illinois
Microsoft Word/ Lotus Notes, Excel, Outlook, Access, As400 systems, Power
point training and Internet research efficient. Certificate of completion
received.
2003/2004: Triton College- River Grove, Illinois
Business Administration, Finance Major (college credits
earned)
Employment:
10/2010-12/2010- Assistant Processor (Seasonal-Temp)
FEDEX- MC Cook, ILL
Calls made daily for the process to verified work history and references of
new hirers, other clerical duties, tracking packages, in As400 system,
filing documents, research of missing record and updating information into
Excel spreadsheet.
2009-2010: Collector/ Customer Service
ERS, Inc.- Call Center
Daily calls handled for the collections of past due federal student loans,
taking payments, handling disputes, setup arrangements.
2002-2009: Sales Distribution Coordinator/Account Execute
Levy Home Entertainment
Handled the distribution of books, assisting publishers, and direct
customers. Daily input of new book orders, in AS/400 to ship. Analyzed all
retail orders, research and schedule shipments to go out, checked all data,
monitored the tracking/ research of book returns and related issues.
1999/2002: Account Analyst/ Credit/ Collector/Customer Service Rep
Sprint Communication- Call Center
Analyze invoices for payment arrangements, on all calls, collected and
input payments on overdue accounts, maintain and exceed monthly quotas for
collection on accounts.
1991/1999: Sr. Account Analyst / Sr. Customer Service Executive- PageNet
Billing invoices daily, for our customer accounts, monthly revenue reports.
Order product, track shipments. Researched claim discrepancies, and ran
system updates for file maintenance daily.
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