Sales Customer Service

PATRICK F. CASEY

**** ********** ***** 319-***-****

Marion, IA 52302 abhq7w@r.postjobfree.com

CAREER SUMMARY

Expertise in Pharmaceutical Sales with over 13 years of diversified experience; Specialty Sales;

Hospital Sales and Primary Care. Background in Cardiovascular, Neuroscience, Diabetes, Womens

Health, Long Term Care and Managed Care. Successful sales record obtained through a high degree of

scientific knowledge and understanding, communication skills, and customer relations.

CORE COMPETENCIES

Successful Client Relationship Management Strategic Planning and Tactical Implementation

Strong Market Analysis and Business Acumen Team Leader and Mentor

PROFESSIONAL EXPERIENCE

NOVARTIS PHARMACEUTICALS CORPORATION, Waterloo, IA 2006 – 2011

Senior Sales Consultant

Developed and executed a business plan to increase product sales in a $12 million, multi-county

territory. Led various sales teams in coordinating, partnering and implementation of the business plan.

Skilled at quickly sourcing answers to customers’ technical inquires through available resources.

• Exceed company goals and product achievement through coordination, relationship and

team selling strategies. Goal Attainment: 109.33% Product Achievement: 122.81% Increased

over all sales by 23% from previous year.

ELI LILLY & COMPANY, Indianapolis, IN 1997 – 2005

Senior Neuroscience Representative 2000 – 2005

Consistent top producer in $7 million, Eastern Iowa territory. Successfully built and nurtured

relationships with customers and their staffs. Developed strategic alliances with key customers in

territory. Increased and maintained market share from 19.2% to 23%. Increased yearly sales by

approximately $ 300,000.

• 2003/2001 District Award – Quota Attained

• Performance Award – Continuous Improvement Territory Rank.

• 2005 Rank 42/520 – FY05 Q3 YTD Rank: 10/520

• 2004 Rank 129/520

• 2003 Rank 189/520

• 2002 Rank 350/520

Primary Care Representative 1997 – 2000

Identified trends and developed specific sales strategies resulting in high market share and quota

attainment. Proficient in managing multiple-product portfolio. Selected to help and mentor peers.

• 2000 Directors Award: Sales Achievement,Top Performer–Zyprexa,Top Performer – Axid

• 1999 Directors Award: Top Sales Performance – Prozac/Evista

• 1999 Managers Award: Leadership, MVP: District

PATRICK F. CASEY, 319-***-****, abhq7w@r.postjobfree.com Page 2

MIDAMERICAN ENERGY, Davenport, IA 1991 – 1997

Project Manager: Economic Development

Managed and coordinated all aspects of the development project; from customer identification, cold

calls, marketing, sales calls and project closing. Developed client data base tracker to assist in sales

process. Coordinated and assisted businesses considering expansions or relocations to Iowa. Worked

extensively with business owners, CEO,CFO and upper level management of companies as well as

local, regional, and state organizations. Coordinated, or lead teams in identifying, securing and closing

major expansion projects, resulting in new jobs and overall economic impact of:

• IPSCO: Economic Impact estimated at $100 million and approximately 300 job created.

• PMX : Economic Impact estimated at $50 million and approximately 200 job created.

• Cedar River Paper: Economic Impact estimated at $50 million; approximately 100 jobs

were created.

• Arch Glass: Economic Impact estimated at $10 million and approximately 25 job created.

ENTRE COMPUTER SYSTEMS, Cedar Rapids, IA 1988 – 1991

Manager Customer Service and Support

Developed and implemented a new customer service center. Oversaw profit and loss of the center.

Coordinated technical sales and support within the team selling environment. Teamed with sales staff to

customize service contracts to the individual needs of each client.

YELLOW FREIGHT SYSTEMS, Waterloo, IA 1982 – 1988

Branch Manager

Launched and developed new branch operations. Responsible for all aspects of a $5 million

transportation operation. Implemented budgets, coordinated driver scheduling and routing. Managed

profit and loss. Established “Team” selling approach with drivers resulting in increased sales and

profitability in the first year of operation.

ROADWAY EXPRESS, Kansas City, KS 1977 – 1982

Manager Area Claims Prevention

Lead Administrator of claim prevention and resolution efforts for the Kansas City regional office of a

national transportation company. Responsible for district freight claim costs involving 12 branch

locations within a 4 state region. Worked closely with sales representatives and customers to build

strategic alliances in order to lower or eliminate claims.

• Evaluated customer packaging, loading, and shipping procedures as well as analyzed

logistical plans for safer and quicker transportation

• Led pricing and claim negotiations with shippers to improved customer service and sales.

EDUCATION

Bachelor of Special Studies Biology, Health, Education Cornell College Mt. Vernon, IA

ADVANCED TRAINING

Attended various sales seminars and workshops in topics including; solution based selling, consultative

selling, relationship focused selling, and purposefully probes and listens

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