Customer Service Project Manager
Resume:
Linda T. Blake
Philadelphia, PA 19144
************@*****.***
OBJECTIVE:
To find a position in the administrative field where I can grow, be challenged and help a
company grow to its maximum potential.
QUALIFICATIONS:
Over 20 years experience performing general office duties in various business environments.
Performed as a Receptionist, Administrative Assistant, Facility Director, Program Assistant,
Planning Coordinator, Market Research Assistant, Warranty Representative, Customer Services
Representative and Licensing Analyst. Experience with various office equipment and programs.
Have working knowledge of MS. Word, Word Perfect, Excel, Power Point, Microsoft Publisher,
Microsoft Outlook and Microsoft Access. Handled large sums of money. Over eight years of
experience as a supervisor.
WORK HISTORY:
October 2010 – Present Customer Service Representative, Procura Management, Inc.
Working in a call center environment analyzing medical claims. Researching unpaid bills and
managing incoming claims to be processed. Liaison between medical providers and insurance
adjusters.
May 2009 – October 2010 Assistant Store Manager, Lane Bryant, Inc.
Complete running of store. Handle customer service complaints, recruiting of new hires, training
of new hires, maintaining payroll, cash management, and inventory control, receiving and
processing shipment. Keep cash log, maintain reports and update District Manager on all
reporting issues.
February 2007 - May 2009 Associate Manager, Build-A-Bear Workshop, Inc.
Oversee running of the store and all personnel. Inventory control, ordering supplies, payroll,
daily sales log and all opening and closing store functions. Interviewing of new hires and
overseeing their training. Create action plans for current personnel.
September 2002 - October 2007 Licensing Analyst, GMAC Bank
Prepare files for both incoming and potential clients. Verification of all state licensing for
existing and new clients. Maintain a licensing database. Send out monthly compliance letters
informing customers of expiration of licenses. Generate reports for both clients and in house
personnel on the current status of licenses for our clients. Monitor any compliance issues that
may stem from State Banking Departments. Notify various department and our Sales Directors
and Clients when there are pending changes in licensing. Monitor all DeMinus Loans done by
our clients. Generate reports on DeMinus loans on a weekly basis and contact clients when they
have reached their limits on these loans. Perform basic administrative skills such as faxing,
scheduling, filing, typing of correspondence, mail distribution and copying. Also maintain
databases, create spreadsheets, maintained application checklist and various projects. Assist
analyst with task needed to process incoming client applications. Perform background checks on
clients. Send and receive all overnight packages. Liaison between account executives and the
Credit Risk Department
September 1999 - February 2005 Special Events Coordinator, New Life Bible Fellowship
Acted as the administrator between the Pastoral Staff and the other ministry leaders operating in
the church. Supervised a staff of five people. Held monthly staff meetings. Created yearly
calendar of events, as well as maintained all financial aspects of those events. Contacted vendors
to establish the best rate for all events held. Established accounts with vendors such as hotels,
caterers, printers, engravers, photographers and any other media we may have needed to employ.
Handled all advertising with newspapers, radio and television stations. Contacted all speakers
and musical groups for events. Prepare and submit monthly report on both past and current
events. Act as Project Manager for our Network of Churches.
December 2001 - September 2002 Customer Service Representative, PFPC Global Funds, Inc.
Handle incoming calls in a call center for The Bank of New York Stock Transfer Division. Act as
a liaison between The Bank of New York and shareholders. Updated and maintained shareholder
records and files. Helped shareholders complete transfer packages as well as various forms
needed to manage their accounts. Performed various clerical duties, such as copying, filing,
typing and faxing. Kept and updated the escalated call log. Acted as a liaison between
shareholders and Unit Managers.
November 1999 - March 2001 Warranty Representative, O’Connor Freightliner, Inc.
Processed all Freightliner Warranty Claims, balanced a schedule of open and closed claims,
tracking of all warranty parts. E-mailed for all Policy Claims and kept an updated data bases of
current Freightliner Regulations. Worked with customers to process claims that they are having
trouble with and refunded any money due back to the customer. Registered customer’s Used
Truck Select Warranty. Acted as a liaison between Freightliner and the customer. Performed
basic secretarial duties, such as filing, faxing and copying.
Receptionist/Secretary, O’ Connor Truck Sales, Inc.
Greeted all incoming customers, routed all incoming calls, answered a multi-lined switchboard,
ran all credit reports, maintained a sales log and handled incoming and outgoing mail. Performed
basic office functions such as faxing, copying, filing, mailings and typed all correspondences.
Booked deals in the ADP accounting systems, imputed trucks in the Customer First system.
Created file jackets for incoming trucks and kept accurate records on each jacket. Computed
payroll and performed data entry. Ordered office supplies. Performed basic accounting
procedures, such as opening purchase order, repair orders and processed credit cards.
EDUCATION:
2006 Microsoft Access Class Intermediate, Montgomery County Community College
2005 Microsoft Access Class Beginners, Montgomery County Community College
1995 Child Growth & Development, Central Texas College, European Division
1983 Certificate in Secretarial Science, Bradford Business School
1982 Diploma, Little Flower Catholic High School for Girls
COMPUTER SKILLS:
Microsoft Word Perfect ADP Accounting System Microsoft Outlook
Microsoft Publisher Power Point Excel Microsoft Access
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