Customer Service Management

Christopher L Harms, MBA

***. ***.**** **** Bountiful Circle Castle Rock, CO 80109 *******@****.***

Summary

A dedicated, values-based, team player with proven problem solving and communication skills, transitioning

from training and management into the accounting and finance field. Offering an analytical, detail oriented mind

with core competencies in:

• GAAP • Financial Statements • General Ledger

• Accounts Receivable/Payable • Reconciliations •Inventory

• Federal Tax • Audit •Consolidations

Education

Keller Graduate School of Management Greenwood Village, CO

Masters of Business Administration February 2011

• Accounting Concentration • Graduated with distinction

• 4.0 GPA

Coursework

• Intermediate Accounting I, II, & • Advanced Financial Accounting and Reporting Issues

III • Accounting & Finance Managerial Use and Analysis

• Federal Tax and Management • Managerial Finance

Decisions

• External Auditing

• Internal Audit/Fraud

Examination

• Managerial Accounting

University of Northern Iowa Cedar Falls, IA

Bachelor of Arts Degree May 2002

• Studio Art: Photography Emphasis • Graduated Cum Laude

Professional Organizations

Student Member

• Colorado Society of Certified Public Accountants

• American Institute of Certified Public Accountants

• Public Accounting Society of Colorado

Employment

Lifetouch National School Studios Denver, CO

Area Quality Training Specialist January 2007 – August 2009

Developed, trained and monitored photographic and customer service standards of 150+ employees, for

7 satellite offices in a tri-state area (Colorado, Wyoming, Montana)

• One of 2 area trainers chosen to work with Lifetouch corporate office to

develop a new proprietary camera system and program roll out, to be implemented company wide, over a 5

year period

• Increased area’s Lifetouch National Portrait Excellence Award recognition

400%

• Area consistently rated in the top 10% of the nation in photographic quality

Denver Satellite Photography Manager July 2004 – December 2006

Managed and operated the Denver Satellite Photography Department (100+ employees divided into 8 service

teams)

• Part of a management team that worked under the direction of corporate

management to design and implement a new centralized business model, which has since been placed in

over 10 metro areas across the country

• Lifetouch National Territory of the Year Runner-Up, January 2007

Photographer/Team Lead July 2002 – June 2004

• Promoted yearly from a seasonal employee

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