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Customer Service Administrative Assistant

Great Falls, Virginia, 22066, United States
March 11, 2011

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Elizabeth Farah

***** ***** ****** *****,

Great Falls, VA 22066



Highly organized, detailed-oriented and performance driven Executive

Assistant with strong organizational, customer service and communication

skills. Extensive experience supporting high-level business executives.

Self-starter and independent professional with excellent research and

administrative skills who embraces new technology. Proficient in MS Word,

Excel, Outlook, PowerPoint, Publisher, Visio, Access, and PeopleSoft. US

Citizen. Fluent in Spanish.


Covance Laboratories, Inc., Vienna, VA 2000-2011

A pharmaceutical drug development services company with more than 10,000

employees in 60 countries with annual revenues greater than $1.8 billion.

Executive Assistant 2005-2011

Performed executive administrative support to the General Manager acting as

a liaison between department and rest of the company.

. Coordinated daily calendar, meetings, events, and travel arrangements.

. Prepared and tracked expense reports, reimbursements, check requests,

and credit card purchases insuring adherence to company policies.

. Led the company initiatives for administrative assistants group. Created

professional development and career opportunities through training and


. Published and distributed monthly bulletin and Quarterly Newsletter to

multiple sites.

. Maintained personnel database for departmental job descriptions and


. Contributed in the Six Sigma Project design of a standardized Client

Visits Process. This process was implemented across all the North

America sites.


. Received the Covance Way Award in 2008, which is only awarded to the top

90 of Covance's 10,000 employees each year. It was in recognition of

outstanding performance and significant contributions supporting the

Leadership team.

Administrative Assistant 2000-2005

Provided administrative support to the Director of the Department of

Scientific Studies ensuring the smooth workflow of daily activities.

. Managed, organized and distributed the full range of clients' reports

and correspondence.

. Created color coded internal survey forms to track monthly performance

of scientific personnel. Annual performance reviews were based on

results of the surveys.

. Worked with a team to develop and implement the electronic distribution

of protocols and amendments to multiple departments resulting in

significant savings to the company.

. Upgraded customer survey process through an innovative approach

improving the survey response rate.

. Handled multiple telephone lines, screening and dispersing calls to

proper personnel.

. Arranged interview appointments with prospective scientific employees.

Comisi n Federal de Electricidad, Mexico City 1985-1999

Federal Electricity Commission is the Mexican state-owned electric

monopoly, widely known as CFE. It is the only electric company in Mexico

with more than 80,000 employees providing electricity to more than 100

million customers.

Executive Assistant to the CIO

Provided executive administrative support to the Chief Information Officer

addressing all the company's information technology needs.

. Prioritized, assigned and tracked the departments' pending work requests

using orders management software.

. Maintained CIO's calendar and assisted managers with special projects as

needed, including building renovations and office move.

. Organized high-level meetings, seminars and conferences for up to 1500

attendees from across Mexico and Latin America. Coordinated travel

arrangements, catering, agendas, itineraries and documents for


. Created highly effective filing systems resulting in easy access to

critical information and streamlined office functioning.

. Created the first electronic internal bulletin resulting in increased

communication effectiveness.

. Managed daily correspondence and responded to inquires quickly.

. Monitored contracts and documents for signature.

. Wrote speeches in Spanish for diverse events.

. Acted as department liaison with managers, clients and vendors.

. Supervised and led pool of twelve secretaries and four drivers.


Certificate Program in Business Administration, University of California,


Certificate Program in Computer Sciences, Arturo Rosenblueth Foundation,

Mexico City

High School, Maestro Antonio Caso, Mexico City

Bilingual Secretary English-Spanish Certificate, Michigan Institute, Mexico


Completed classes in "Event Planning", "Finance for Non-Financial

Individuals", "PeopleSoft Financials", "Business Writing for

Professionals", "Process Excellence", "Communicating and Listening",

"Interaction Skills for Success", "Effective Communication", and "Signature

Client Service".

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