Customer Service Administrative Assistant
Resume:
Elizabeth Farah
Great Falls, VA 22066
********@*******.***
SUMMARY
Highly organized, detailed-oriented and performance driven Executive
Assistant with strong organizational, customer service and communication
skills. Extensive experience supporting high-level business executives.
Self-starter and independent professional with excellent research and
administrative skills who embraces new technology. Proficient in MS Word,
Excel, Outlook, PowerPoint, Publisher, Visio, Access, and PeopleSoft. US
Citizen. Fluent in Spanish.
PROFESSIONAL EXPERIENCE
Covance Laboratories, Inc., Vienna, VA 2000-2011
A pharmaceutical drug development services company with more than 10,000
employees in 60 countries with annual revenues greater than $1.8 billion.
Executive Assistant 2005-2011
Performed executive administrative support to the General Manager acting as
a liaison between department and rest of the company.
. Coordinated daily calendar, meetings, events, and travel arrangements.
. Prepared and tracked expense reports, reimbursements, check requests,
and credit card purchases insuring adherence to company policies.
. Led the company initiatives for administrative assistants group. Created
professional development and career opportunities through training and
seminars.
. Published and distributed monthly bulletin and Quarterly Newsletter to
multiple sites.
. Maintained personnel database for departmental job descriptions and
resumes.
. Contributed in the Six Sigma Project design of a standardized Client
Visits Process. This process was implemented across all the North
America sites.
Award
. Received the Covance Way Award in 2008, which is only awarded to the top
90 of Covance's 10,000 employees each year. It was in recognition of
outstanding performance and significant contributions supporting the
Leadership team.
Administrative Assistant 2000-2005
Provided administrative support to the Director of the Department of
Scientific Studies ensuring the smooth workflow of daily activities.
. Managed, organized and distributed the full range of clients' reports
and correspondence.
. Created color coded internal survey forms to track monthly performance
of scientific personnel. Annual performance reviews were based on
results of the surveys.
. Worked with a team to develop and implement the electronic distribution
of protocols and amendments to multiple departments resulting in
significant savings to the company.
. Upgraded customer survey process through an innovative approach
improving the survey response rate.
. Handled multiple telephone lines, screening and dispersing calls to
proper personnel.
. Arranged interview appointments with prospective scientific employees.
Comisi n Federal de Electricidad, Mexico City 1985-1999
Federal Electricity Commission is the Mexican state-owned electric
monopoly, widely known as CFE. It is the only electric company in Mexico
with more than 80,000 employees providing electricity to more than 100
million customers.
Executive Assistant to the CIO
Provided executive administrative support to the Chief Information Officer
addressing all the company's information technology needs.
. Prioritized, assigned and tracked the departments' pending work requests
using orders management software.
. Maintained CIO's calendar and assisted managers with special projects as
needed, including building renovations and office move.
. Organized high-level meetings, seminars and conferences for up to 1500
attendees from across Mexico and Latin America. Coordinated travel
arrangements, catering, agendas, itineraries and documents for
distribution.
. Created highly effective filing systems resulting in easy access to
critical information and streamlined office functioning.
. Created the first electronic internal bulletin resulting in increased
communication effectiveness.
. Managed daily correspondence and responded to inquires quickly.
. Monitored contracts and documents for signature.
. Wrote speeches in Spanish for diverse events.
. Acted as department liaison with managers, clients and vendors.
. Supervised and led pool of twelve secretaries and four drivers.
EDUCATION
Certificate Program in Business Administration, University of California,
Berkeley
Certificate Program in Computer Sciences, Arturo Rosenblueth Foundation,
Mexico City
High School, Maestro Antonio Caso, Mexico City
Bilingual Secretary English-Spanish Certificate, Michigan Institute, Mexico
City
Completed classes in "Event Planning", "Finance for Non-Financial
Individuals", "PeopleSoft Financials", "Business Writing for
Professionals", "Process Excellence", "Communicating and Listening",
"Interaction Skills for Success", "Effective Communication", and "Signature
Client Service".
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