Manager Customer Service
Resume:
Denise L. Estep
Aurora, CO 80016
720-***-**** ******.*******@*****.***
PROFESSIONAL ACHIEVEMENTS
. Schwan's Home Service- recognized by 3 District General Managers
for being a Team Player and getting under-staffed depots staffed
within a 3 month period.
. Rising Star Award 2006 at Kenexa Government Solutions
. Received multiple monetary awards for providing excellent customer
service at MDC Holdings.
. Perseverance Award 2005 with MDC Holdings.
. Nominated & selected out of 50 Staffing Managers working for Ajilon
across the United States to attend High Intensity Training in
Cincinnati, Ohio. Training emphasized on recruiting, staffing, &
time management.
. Consulted with our branch's largest customer on employee retention
strategies resulting in an unprecedented 80% reduction in employee
turnover, over a 6-month time period while working with Volt.
PROFESSIONAL EXPERIENCE
RiseSmart
Contract / Virtual Recruiter Aurora, CO
11/2010- Present
. Full-cycle Internal Virtual Recruiter for a 'start-up' HR
Technology/HR Services company based in San Jose, CA
. Work virtually from my home office to fill positions across the
United States
. Recruit recruiters for RPO (Recruitment Process Outsourcing)
projects and internal staff from entry level to executive level,
work closely with various levels of staff from Managers to
President /CEO of company.
. Source and screen candidates, schedule interviews, extend verbal
offers and complete reference checks.
Schwan's Home Service Denver, CO 5/2010-
11/2010
Regional Recruiter
. Field recruiter for 37 depots across Arizona, Colorado, New
Mexico, Utah, Wyoming, Nebraska
. Partner with Regional Vice President, 3 District General
Managers and 37 Location Area Managers to make sure hiring is
within allotted headcount
. High volume recruiting of field management, route sales managers
and warehouse positions
. Use cold calling sourcing techniques, networking in person, over
phone, and/or email with local workforce centers, churches,
diversity groups to attract new talent to apply
. Consistently work 50-60 requisitions, average 28-30 hires per
month
. Diversity Newsletter team member for Schwan's Home Service-
produce a quarterly newsletter distributed throughout the
company.
. Retention Committee member for Schwan's Home Service- discuss
and provide suggestions to key executive staff in reducing
turnover in our Route Sales positions.
Stay- at -Home Mom 7/2009-
5/2010
. Parent Volunteer at Ave Maria Catholic School- Used Uniform Sale
and Box Tops committee member
. Head Chairperson for Used Uniform Sale - May, 2010 to Present
. Recruit parent volunteers to help with Used Uniform Sale that
takes place 3 times per school year
. Coordinate dates of uniform sale with President of Home School
Association and with school Principal
. Work with Office Admin to distribute money back to school
families from Uniform Sale
Kenexa Government Solutions, Inc. Englewood, CO
8/2006- 07/2009
Technical Consultant/ Account Manager
08/2008- 07/2009
. Project team member for the implementation and training of the
Kenexa Recruiter Xpress (KRX) suite of solutions primarily for
government clients and small to medium size companies.
. My accomplishments include the implementation documentation,
client worksheets, internal training and external presentations
for the KRX suite of solutions.
. Manage 12 accounts with billing resolution, contract renewals,
and answer technology questions from all level users.
Senior Recruiter / CGI Project
7/2007- 08/2008
. Full-cycle recruiter for CGI (IT Consulting Firm) West Business
Unit
. Source, screen, schedule interviews, extend offers, and assist
with on-boarding for various IT & Consulting positions across
the United States
. Regularly meet with hiring managers to discuss recruiting
strategies and updates
. Web 2.0 Trainer- teach / train recruiters how to source using
Web 2.0 mindset (LinkedIn, Facebook, Twitter, Google)
Diversity Recruiter/ USDA (U.S. Forest Service) Project
8/2006-7/2007
. Diversity Recruitment for the USDA/ U.S. Forest Service
California Region 5
. Source Forestry related candidates through internet searches,
job boards, societies, organizations, schools/colleges
. Pre-qualify candidates in English and/or Spanish for in office
and/or field positions for National Forest and Regional Office.
M.D.C. Holdings/ Richmond American Homes 7/2004-
8/2006
National Corporate Recruiter Denver, CO
. Full Cycle Recruiting (recruit, interview, background check,
extend offers & offer letters)
. Recruit by direct sourcing methods, cold calling into related
businesses, internet searches, job boards, and company website
to source candidates within the homebuilding industry and/or
related industries.
. Recruit in various markets across the United States (Denver,
Chicago, Dallas, Houston, Tampa, Jacksonville, Northern
Virginia, Maryland, Pennsylvania and surrounding Mid Atlantic
areas)
. Consistently work 20-45 requisitions ranging non-exempt &
exempt positions for corporate, regional & divisional levels.
. Build partnerships with internal customers (Regional &
Divisional President(s), Vice President's & Director's) &
external customers; work together in hiring qualified
candidates.
Ajilon 10/2003-
7/2004
Staffing Manager Greenwood Village, CO
. Recruit & staff professional, top notch Administrative
professionals for executive level positions.
. Network with various recruiting sources & through community
events to recruit and place top-tier candidates.
. Market most valuable contract employees to various companies to
gain or expand new business
. Coach & counsel contract personnel regarding performance,
attendance, interviewing & resume writing.
Volt Services Group 1/2000-
9/2003
Senior Recruiter Denver, CO 9/2002-
9/2003
. Supervise and delegate functions to Recruiter and Personnel
Assistant.
. Negotiate pay and bill rates with customers to ensure maximum
branch profit and candidate/ customer satisfaction.
. Oversee unemployment claims and attend appeal hearings to
protect company and employee rights.
. Process Workers Compensation Claims and monitor injured
employee's performance to ensure they reach MMI
. Generate weekly & monthly reports using Excel for tracking
purposes on a national level.
. Conduct behavioral based interviews, reference and background
checking on potential employees.
. Train in-house staff as necessary.
. Responsible for over 120 temporary employees; hire, counsel, and
terminate.
Recruiter Tucson, AZ/ Denver, CO 1/2001-
9/2002
. Source candidates through Internet job boards, job fairs, and
headhunting, to build pool of candidates within company
database.
. Pre-screen and interview industrial, administrative, and
accounting/financial professionals to fill open job orders.
. Utilize solid communication and customer service skills to
communicate with customers and candidates on a daily basis.
. Coach employees on attendance, performance and any other areas
that need improvement.
Personnel Assistant Tucson, AZ 1/2000-
1/2001
. Process weekly payroll for 80-120 employees.
. Conduct new hire orientations per customer requests.
. Post open positions in newspaper & Internet job board sites.
. Provide administrative support for Recruiters & Branch Manager.
. Prescreen candidates over phone and schedule interviews in recruiters'
calendars.
EDUCATION
Bachelor of Science in Business/ Management
University of Phoenix- Aurora, CO Campus
Associate Degree in General Studies
Pima Community College -Tucson, AZ
TECHNOLOGY EXPERIENCE
Microsoft Word, Excel, Power Point, Outlook & Adobe
Applicant Tracking Systems: Ceridian/RSI & Kenexa Recruiter Xpress,
Kenexa Recruiter, ADP Virtual Edge, Newton
Online Recruiting Tools/ Search Engines, Google, Web 2.0/Social
Networking Tools (Linked In, Twitter, Facebook)
Contact this candidate