Manager Sales
Resume:
Thomas M. Culp
Mentor, Ohio ***60
Home: 440-***-****
Cell: 440-***-****
*********@*****.***
March 11, 2011
.
Human Resources Manager
Dear Human Resources Manager:
For the purpose of a professional introduction and application for the position of Training
Manager advertised on the Resumebook360.com, I have enclosed my resume.
With more than 20 years of retail management experience, I have served as an
assistant manager, store manager, district manager, and interim regional manager. I
have worked with both hard-lines and soft-lines merchandise. I have experience in
curriculum development, presentation, and measurements of training effectiveness.
I am a proactive manager who foresees trends and utilizes all available technologies
and information to achieve a successful conclusion. My experience in training personnel
and developing successful managers has helped me to consistently meet and exceed
company goals.
My people skills are outstanding, and I have always generated loyalty in my staff. This,
along with my involvement in all aspects of the job, has given me an excellent track
record.
At this point in my career, I believe I can make a significant contribution in recognizing
company training opportunities that will lead to improved morale and production in your
employees.
Thank you for your time and consideration. I look forward to hearing from you soon.
Respectfully,
Thomas M. Culp
Enclosure: Resume
Thomas M. Culp
6405 Dawson Blvd Mentor, Ohio 44060
*********@*****.*** Home: 440-***-****
Cell: 440-***-****
MANAGEMENT
Results driven, customer centered manager with 20 years of experience in store management and
supervisor positions. Verifiable talent for maintaining profitable retail operations, with success in
capitalizing on growth opportunities, strategic planning, and upholding fiscal integrity. Articulate
communicator and effective trainer skilled in achieving employee buy in on organizational goals.
Visionary Leader with a laser focus on increasing revenue and profits by skillfully hiring and training
successful sales teams. Resourceful Executive who thinks creatively and provides outstanding strategic.
Core competencies include:
● Profit and Loss Management ● Staff Training & Mentoring ● Technology Development
● Operations Management ● Performance Management ● Strategic Business Planning
● Inventory Control/Shrinkage ● Loss Prevention/Security ● Budgeting & Forecasting
● Training Program Design ● Customer Service/Loyalty ● Human Resource Policies
PROFESSIONAL EXPERIENCE
Levin Furniture – Ohio/ Pennsylvania Market District Manager
Store Manager
2002 Present
Levin Furniture is a $200 million furniture chain operating 13 stores in Ohio and Pennsylvania. Stores
average 90,000 sq ft.
● Regional Management of 13 stores in Pennsylvania and Ohio for 1 year.
Completely rebuilt an undisciplined, poorly staffed district, elevating it to the number one ranking.
•
● District Management of 6 stores in Ohio for 5 years.
● Store Management of Mentor, Ohio superstore for 2 years.
● Managed workforce of 250 commissioned sales associates, 24 salaried managers, and 72 hourly
associates.
● Improved performance in lucrative attachment warranties 2.6%.
● Raised overall sales an average of 2% each year with average sales of $11 to $18 million per unit.
● Decreased overall store returns from 6% to 2.1% through aggressive training of current sales staff and
management teams.
● Wrote, designed and produced 7 module program for new hire training focused on company policies,
sales techniques, computer programs and product knowledge.
● Participated in recruiting, hiring, and training of store management and commission sales associates.
● Compiled, analyzed and presented monthly sales meetings for all corporate executives and store
managers in Pennsylvania and Ohio.
● Demonstrated effective leadership and encouraged team concepts through multi store contests that
focused on improvement of key performance indicators.
Thomas M. Culp Page 2
Best Buy – Fairlawn, Ohio Store Manager
2001 2002
● Coordinated 170 associates and 5 assistant managers to improve sales proficiency in a fast paced
retail electronics environment.
● Directed the clean up and improvement of the Fairlawn and Mentor store locations.
● Improved company rank of Fairlawn, Ohio store from 520 to top 200 by concentrating on quality of
staffing and sales proficiency.
• Cultivated team oriented environment, implemented quality hiring practices, and increased staff
training, resulting in improved employee morale and employee turnover rate of just 15% on average.
• Reduced shrink from .47% to .17% in just 6 months by increasing employee morale, effectively
training employees, enforcing standard operating procedures, and identifying and correcting
internal theft issues.
● Developed accountability measures for each Assistant Manger to measure improvements in areas of
responsibility, resulting in increased overall performance of all departments.
Office Depot Inc. Lakewood, Ohio Store Manager
1996 2001
● Instrumental in setup and hiring of 22 new stores in Cleveland, Columbus, West Virginia, New York,
and Tennessee.
● Improved Product Protection attachment rate from 3% to 15.8%.
● Increased Loss Prevention Audits from 85% to 95% average.
● Obtained Shrink results of 0.19%.
● Worked with Replenishment to release overage in freight from $2.2 million to $1.4 million.
● Provided customers with a neater and cleaner shopping experience by setting and enforcing high
standards to all Assistant Managers and hourly associates.
● Office Depot '97 national commercials filmed in store because of high merchandising standards.
● Setup and staffing of Fairview Park Office Depot within budget constraints.
● Ensured compliance of employees with established security, sales and record keeping procedures and
practices.
● Participated in the District Manager Training Program for promising young leaders.
Wal Mart Stores – Mentor, Ohio Assistant Manager
1991 1996
● Reduced yearly shrink results from 1.51% to 0.65%.
● Improved hard line departmental sales 8% through aggressive merchandising and increased staffing of
personnel.
● Supervised 210 employees engaged in sales work, taking of inventories, reconciling cash with sales
receipts, keeping operating records and preparing daily record of transactions.
● Interviewed, hired and trained associates.
● Restructured and improved Lawn and Garden department to accomplish first $1 million season in
Northern Ohio.
● Ordered merchandise and prepared requisitions to replenish merchandise and seasonal displays.
Thomas M. Culp Page 3
EDUCATION
Lakeland Community College – Kirtland, Ohio
Associate of Arts Degree 2010
3 years of coursework towards a Bachelor's Degree in Business Management and Information Systems
Computer Skills:
● Microsoft Word ● Adobe Photoshop ● Articulate Presenter
● Microsoft Powerpoint ● Adobe Illustrator ● Microsoft Agent Technology
● Microsoft Excel ● Adobe Acrobat ● Adobe Indesign
● Microsoft Publisher ● Macromedia Flash
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