Carl Lucas
Cincinnati, Ohio ***24
*********@****.***
Sales / Service Manager
Driving Revenue Growth Within Highly Competitive Markets
Talented, Creative, Profit-Driven Sales Professional Recognized by Current
Employer for Expertise in Sales and Management
QUALIFACATIONS PROFILE
I have extensive product knowledge in various fields,along with creative
ideas for product applications. I have a solid history of sales and sales
management success and proven ability to develop sales potential in new
market areas. I have strong analytical and planning skills, combined with
the ability to coordinate the efforts of many to meet organizational goals.
I have productive and efficient work habits that require little
supervision. I am a self- motivator with high energy.
I have a track record of steadily increasing responsibility, as an Outside
Sales Representative,Sales Manager and Service Manager for Aramark
Refreshment Services, Crystal Springs Water and Coffee Company and
currently at Alpine Valley Water and Coffee Company.
My Background features experience in Sales - Sales Management - Equipment
Installation and Field Service Management. I am dedicated and poised to
provide a dynamic job performance for an aggressive, high-quality firm. I
am currently seeking career challenges and growth opportunities
commensurate with my experience and ability.
TECHNICAL AND PROFESSIONAL SKILLS
Customer Driven - Self-Motivated - Teamwork Focussed - Telemarketing
Experience -
Quality Focussed - Proven Sales Strategies - Key Account Experience - B2B
Sales Experience - Professional Vocabulary - Strong Written & Verbal
Skills - Strong Work Ethic- Strong Organizational Skills - Detail Oriented
- Closing Skills - Strong Business Ethics - High Level of Integrity -
Experience Analyzing Financial Reports - P/L Responsibilities - Budget
Responsibilities - Supervisory & Training Experience - Leadership
Experience -Computer Skills MS Office - Mechanical Drafting Skills -
Blueprint Reading Training - Equipment Installation - Tool & Die Machinest
Experience - Carpentry Experience - Plumbing Experience - Electrical
Experience
WORK HISTORY :
Alpine Valley Water Co. Cincinnati, OH
Bottled Water Systems- Water Filtration Systems - Office Coffee Systems
SALES REPRESENTATIVE - Ohio - Kentucky - Indiana
( February 2005 to Present )
*Duties involve growing the business through increased sales; Bottled Water
Coolers - Water Filtration Coolers - Office Coffee Single Cup & Frac- Pac
Systems - Reverse Osmosis Systems - Water Softeners - UV Light Systems -
Chlorination Systems - Iron Removal Systems
* Actively prospect B2B for new business opportunities
* Identify and develop business relationships with new and existing
customers
* Aid and assist in the development and implementation of equipment
maintenance, service and installation
programs.
* Insure total customer satisfaction - go the extra mile
ACCOMPLISHMENTS:
* Introduced equipment and installation guide lines that have resulted in
four years of trouble free installations and efficient equipment operation
and also lead to a reduction in the companies insurance premiums.
* I Have achieved new account matrix for four consecutive years while
taking on other responsabilites such as training new sales representatives
and customer service representatives. Also supervising new equipment
installations and purchasing new equipment.
Aramark Refreshment Services Inc. Monroe, Oh.
Vending Equipment - Water Filtration Systems - Office Coffee Systems
SERVICE MANAGER - Ohio - Kentucky - Indiana
( February 2003 to February 2005 )
* Responsible for a yearly replacement parts and new equipment budget of
over $100.000 thousand dollars
* Experience reviewing financial reports
* P/L and contract management responsibilities
* Oversee the daily operation of the field service team
* Conduct pre-installation surveys of new account sites; submit detailed
drawings for customer review.
* Supervise the installation of Water Filtration Systems - Office Coffee
Systems - Vending Equipment
* Manage the fleet of route trucks; schedule preventative maintenance -
review repair expenditures - fuel costs - DOT guidlines
* Manage the maintenance and repair of the building - janitorial and
grounds keeping services
* Manage spare parts and materials inventories; vending,office coffee,and
water filtration systems
ACCOMPLISHMENTS:
* Introduced several cost savings programs and ideas for the service
department.
* Implemented a new process for refurbishng and preparing vending machines
to be delivered to new and existing customers. The process resulted in
significantly reducing over time and man hours needed to prepare equipment
for installation. My process was incorporated through out the company and I
was reconized by upper management as the developer and given full credit
for it's success.
Crystal Springs Water Co., Cincinnati, OH
Bottled Water - Water Filtration Systems - Office Coffee Systems
SALES / SERVICE MANAGER - Ohio - Kentucky - Indiana
(July 1994 to November 2003 )
*Oversee the daily operation of the sales force and service departments for
Cincinnati and Columbus
* P/L and contract management responsibilities
* Experience reviewing financial reports
* Train and mentor new outside sales representatives and field service
technitions
* Insure each outside sales and field service team member achieves or
surpasses the accountability matrix
goals
* Conduct pre-installation surveys and supervise the setup of new accounts;
Water Filtration Coolers - Office Coffee Systems - Bottled Water Coolers -
Reverse Osmosis Systems - Water Softeners - UV Light Systems
ACCOMPLISHMENTS :
* Successfully lead each sales team member to meet or exceed a goal of ( 50
) sales calls a day and ( 350 ) new accounts per year
* Managed the introduction of new product line; point of use water
filtration - combined with office coffee
Crystal Springs Water Co., Cincinnati, Oh
Bottled Water - Water Filtration Systems - Office Coffee Systems
OUTSIDE SALES REPRESENTATIVE - Ohio - Kentucky - Indiana
( April 1990 to July 1994 )
* Grow the business through increased sales; Bottled Water Coolers - Water
Filtration Coolers - Office Coffee Systems - Reverse Osmosis Systems -
Water Softeners - UV Light Systems - Chlorination Systems - Iron Removal
Systems
* Actively prospect for new business opportunities
* Identify and develop business relationships with new and existing
customers
* Aid and assist in the development and implementation of marketing
programs
* Ensure total customer satisfaction - go the extra mile
ACCOMPLISHMENTS :
* Met or exceeded the matrix for new account aquisitions and pricing every
year
* Ranked in the top10% of more than 440 account representatives
(nationally) each year for new account aquisitions
* Promoted to Sales Manager in 1994; responsible for new account growth and
base business retention for the Ohio, Kentucky and Indiana markets.
EDUCATION / TECHNICALTRAINING :
* Graduate of Withrow High School - 1972
* Ohio College of Applied Science - Technical Drawing ( Mechanical Design
) - 1976
EMPLOYER
SPONSORED TRAINING
* Concord Renn Inc. - 1972 to 1974 Two Year Apprenticeship ( Tool & Die
Machinist )
* Crystal Springs Water Co. ; Courses in Interviewing Skills - Customer
Service - Team Management
* Crystal Springs Water Co. ; Computer courses in Windows 95/98 & 2000 -
Microsoft Office - Word 2000 - Excel - Power Point
* Crystal Springs Water Co. ; Courses in - Bottled Water Production -
Reverse Osmosis Systems - Ultra Violet Light Systems - Water Softening
Systems - Water Chlorination Systems and Iron Removal Systems
*Aramark Refreshments Services - ( Scarlet Oaks ) Courses in Time
Management - Team Leadership
Commercial Refrigeration -
* Alpine Valley Water Company ; 48 Hour Course in Act 6.0 Contact
Management Software