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Project Manager Supply Chain

Fort Lauderdale, Florida, 33331, United States
March 11, 2011

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Gustavo Jose Sanchez Mendoza (954) ***-**** /

Project Manager / Business Analyst / Corporate IT Solutions (954) ***-****


MCSE, CISSP, CompTIA Security+ 16080 S Post Rd, #


Weston, FL 33331


Business Analyst, Project Manager and IT Specialist, effective at

coordinating, leading, motivating and supporting IT teams, planning,

executing and closing projects, analyzing and improving business processes,

managing budgets, plans, gathering requirements, setting specifications,

coordinating development, documentation, testing, time-lines, quality

assurance and change requests, as well as producing realistic forecasts, so

informed decisions can be made and deadlines can be met. Extensive

technical IT knowledge and experience in a broad range of corporate IT

initiatives and solutions, always in direct support of business objectives,

holding positions in the following roles:

Business Analyst Software Architect Network Administrator

Project Manager IT Operations Manager Database Administrator



More than 10 years of Database administration, Server set up and

professional IT, project queries, scripting, administration, from

management, business reporting tools and clustering, messaging,

analysis and software technologies file, web and database

architecture experience Software development servers to router, firewall

MCSE, CISSP and CompTIA life-cycle (SDLC) and network appliances,

Security+ certifications. experience with different virtualization and VoIP,

Preparing for the PMP models HIPAA, SOX and PCI

certification Hands-on technical IT compliance

Database administration, knowledge to support ERP, CRM and WMS software

queries, scripting, business analysis and knowledge and experience

reporting tools and project management duties Application, intranet and

technologies End user training web design architecture and

experience usability studies


Experience managing complex Experience analyzing, Strive to keep stakeholders

project objectives, validating and gathering and sponsors informed and

requirements, budgets, time business requirements, involved as an active

constraints, IT issues and improving processes, participant at every stage

technology work-flows and aligning of each project

Budget, plans, reports, technology with business Strong written and verbal

specifications, testing and goals skills

general documentation Ability to, under pressure, Ability to convey complex,

preparation translate needs into technical needs or

Team management, solutions, quickly projects in simple,

motivation, coordination Experience partnering with non-technical terms for

and supervision the business to presentations

successfully achieve set Bilingual: English -

goals Spanish, at a professional

business level, with equal



Senior Business Analyst / Project Manager

December 2009 - December 2010

Covidien - Tyco HealthCare, Miami, Florida

Project Manager and Business Analyst for the company's different projects

in its Latin American region, including ERP implementations, their security

and administration for each country, SQL scripting, Mercury and QA control,

as well as several supply chain projects and their integration with the ERP

system through various interfaces and middleware technologies. Project

Manager and Business Analyst for the Warehouse Management System (WMS)

integration with the ERP system for the company's Latin-American division.

SOX compliance preparation for the projects as well as end-user training.

Some achievements, as a summary, include:

. Under the roles of Project Manager and Business Analyst for the Item

Master Automation System project, for the Latin American region,

performed the analysis of various supply chain business processes and

coordinated all aspects of design, planning, requirements gathering,

design specifications, budget, IT development, testing, quality

assurance and documentation, as well as the developers team. The

project resulted in a considerably faster and more accurate product

creation work-flow across departments, and an easier and faster upload

of product information into the ERP system. This system not only

improved and simplified the features needed to create, approve and

modify items within the ERP system, but improved the ability to

generate extensive reports on the complete status of items, kits, bill

of materials, etc.

. Successfully designed and coordinated the software architecture and

general development for the WMS-ERP interfaces project between

Microsoft Dynamics NAV ERP and the Warehouse Management System,

coordinating all aspects, from assessing needs and current processes,

to general design, specifications and teams coordination, testing,

documentation, BizTalk and SQL database development, servers setup,

solution deployment and support. Also SQL scripting, Mercury and QA


. Managed the projects and business analysis for the development of

several IT related supply chain solutions.

. Performed administration, analysis, troubleshooting and support duties

for the ERP system, for the Latin American region, solving many

problems and achieving stable environments.

The ERP, WMS and supply chain systems managed included Puerto Rico,

Colombia, Costa Rica, Panama, Peru, Chile, Argentina, Brazil and Mexico.

All projects lead to a significant reduction in time, complexity, improved

efficiency and response time within the business and its internal and

external clients. Many other projects were also completed within time and


IT Project Manager / Business Analyst

November 2008 - December 2009

Business and Entertainment Solutions, LLC., Ft. Lauderdale, Florida

Successfully developed and managed various projects and coordinated the

team of IT professionals assigned to those projects, analyzed processes and

proposed innovative solutions aligned with business goals, gathered

requirements, coordinated resources, budgets, development, testing, defects

and change requests, documentation, and managed the team's availability

according to priorities, time constraints, budgets and other aspects of the

business solutions in which I was involved. Managed HIPAA compliance, for

Electronic Medical Records software and networks in various projects.

Summarized achievements and responsibilities:

. Preformed various HIPAA compliance audit preparations and Electronic

Medical Records systems setup and administration, as well as designed

and managed the projects for data security, privacy and disaster

recovery plan strategies for several sites, achieving high

availability environments.

. Successfully performed complete analyses of a wide range of business

processes, leading presentations to senior management, directors and

sponsors, of process improvement solutions and the subsequent design,

project management and completion of many of those solutions. Oracle

and SQL DB Systems administration.

. Managed and completed many projects in network design, for upgrades

and deployment of several file, remote access, remote printing,

replication, DFS, web, clustering and Exchange servers, as well as

routers, firewalls, clients and various network monitoring software

packages in many sites, which resulted in more reliable, faster and

secure networks with improved data availability, as well as SOX and

HIPAA compliance as needed.

Senior Business Analyst / Project Manager

August 2007 - November 2008

O2K2 Consultores, C.A., Caracas, Venezuela

Coordinated and managed several of the company's IT and IS projects, always

being involved either as a project manager, business analyst, consultant

and always part of the design and execution team, holding many simultaneous

roles in most projects, completed a diverse range of projects, from

network design and security, to software and web / intranet solutions

design, planning, processes analysis, requirements gathering, design

specifications development coordination, testing and documentation.

Some tasks and achievements:

. Successfully managed and completed several projects involving a very

diverse range of IT business solutions, resulting in improved business

processes and faster, more secure, reliable networks and IT


. Managed and coordinated all aspects of every project and the assigned

teams of IT professionals.

. Designed and managed several software and intranet projects, not only

achieving completion on time and under budget, but always assessing

unnoticed business needs and surpassing initial planned functionality.

Business Analyst / Project Manager / IT Manager

May 2005 - July 2007

Complete ERP and IT infrastructure upgrade

Alimentos Ocean a, C.A., Caracas, Venezuela


. Performed a complete analysis of all business processes, which led to

build a business case to support and lead the proposal of a complete

ERP system upgrade and customization. The project was approved and the

budget was granted after a series of clear presentations of the

proposed general plan and initial design.

. Managed and completed the ERP upgrade and customization project,

before time, within budget and surpassing expectations by achieving

more functionality and features than originally planned. All aspects,

from budget, design plan, requirements gathering, design

specifications, development, teams coordination, testing, change

requests and documentation were managed according to the initial plan.

. The company's headquarters, its branches and retail stores, were all

interconnected to the new central ERP system, which led to a unified

operation with full visibility across almost all aspects of the

company's business.

. Performed an extensive analysis of the complete IT infrastructure,

building again a business case and managing the approved project for

a complete IT infrastructure upgrade, including hardware, network and

software, company-wide. New servers, network equipment, devices,

desktops, laptops, OS software, corporate applications and all

configuration for those programs, servers, desktops, laptops and

devices. This resulted in the elimination of legacy hardware and

bottlenecks, remarkably improved network speed and server

capabilities, considerably faster business processes (up to 30X faster

in some cases), while at the same time improving security, data

availability and disaster recovery plans.

. All upgrades were successfully completed at the company's

headquarters, its branches and retail stores, allowing for better,

faster and more secure ways to interconnect and access remote


. Further analysis led to the management of a project for the

development of a printable and electronic product catalog, which made

the sales department improve their efficiency and sales significantly.

IT Business Analyst / Project Manager

January 1998 - April 2005

Caracas1, C.A., Caracas, Venezuela

Conducted many of the IT, web and software development projects for the

company, holding roles as Project Manager and Business Analyst, this helped

the business grow significantly and achieve high levels of customer



MCSE - Security+. Microsoft Certified Systems Engineer - Security+

June 2007

Microsoft Corporation.

CISSP - Certified Information Systems Security Professional

September 2007

International Information Systems Security Certification Consortium, Inc.,

(ISC More information at:

CompTIA Security +

June 2007

Computer Technology Industry Association. More information at:

Currently preparing to obtain the PMP - Project Management Professional certification

Project Management Institute (PMI). More information at:




Universidad Cat lica Andr s Bello, Caracas, Venezuela

I pursued a career in IT after studying law. I believe the communication,

analytical and general skills gained are factors that have contributed to

the successful development of my IT career, allowing me a broader view of

IT beyond its technical aspect.

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