Gustavo Jose Sanchez Mendoza 954-***-**** /
Project Manager / Business Analyst / Corporate IT Solutions 954-***-****
Specialist abhq68@r.postjobfree.com
MCSE, CISSP, CompTIA Security+ 16080 S Post Rd, #
302
Weston, FL 33331
PROFILE
Business Analyst, Project Manager and IT Specialist, effective at
coordinating, leading, motivating and supporting IT teams, planning,
executing and closing projects, analyzing and improving business processes,
managing budgets, plans, gathering requirements, setting specifications,
coordinating development, documentation, testing, time-lines, quality
assurance and change requests, as well as producing realistic forecasts, so
informed decisions can be made and deadlines can be met. Extensive
technical IT knowledge and experience in a broad range of corporate IT
initiatives and solutions, always in direct support of business objectives,
holding positions in the following roles:
Business Analyst Software Architect Network Administrator
Project Manager IT Operations Manager Database Administrator
CORE COMPETENCIES AND SKILLS
Technical
More than 10 years of Database administration, Server set up and
professional IT, project queries, scripting, administration, from
management, business reporting tools and clustering, messaging,
analysis and software technologies file, web and database
architecture experience Software development servers to router, firewall
MCSE, CISSP and CompTIA life-cycle (SDLC) and network appliances,
Security+ certifications. experience with different virtualization and VoIP,
Preparing for the PMP models HIPAA, SOX and PCI
certification Hands-on technical IT compliance
Database administration, knowledge to support ERP, CRM and WMS software
queries, scripting, business analysis and knowledge and experience
reporting tools and project management duties Application, intranet and
technologies End user training web design architecture and
experience usability studies
General
Experience managing complex Experience analyzing, Strive to keep stakeholders
project objectives, validating and gathering and sponsors informed and
requirements, budgets, time business requirements, involved as an active
constraints, IT issues and improving processes, participant at every stage
technology work-flows and aligning of each project
Budget, plans, reports, technology with business Strong written and verbal
specifications, testing and goals skills
general documentation Ability to, under pressure, Ability to convey complex,
preparation translate needs into technical needs or
Team management, solutions, quickly projects in simple,
motivation, coordination Experience partnering with non-technical terms for
and supervision the business to presentations
successfully achieve set Bilingual: English -
goals Spanish, at a professional
business level, with equal
proficiency
EXPERIENCE AND ACHIEVEMENTS
Senior Business Analyst / Project Manager
December 2009 - December 2010
Covidien - Tyco HealthCare, Miami, Florida
Project Manager and Business Analyst for the company's different projects
in its Latin American region, including ERP implementations, their security
and administration for each country, SQL scripting, Mercury and QA control,
as well as several supply chain projects and their integration with the ERP
system through various interfaces and middleware technologies. Project
Manager and Business Analyst for the Warehouse Management System (WMS)
integration with the ERP system for the company's Latin-American division.
SOX compliance preparation for the projects as well as end-user training.
Some achievements, as a summary, include:
. Under the roles of Project Manager and Business Analyst for the Item
Master Automation System project, for the Latin American region,
performed the analysis of various supply chain business processes and
coordinated all aspects of design, planning, requirements gathering,
design specifications, budget, IT development, testing, quality
assurance and documentation, as well as the developers team. The
project resulted in a considerably faster and more accurate product
creation work-flow across departments, and an easier and faster upload
of product information into the ERP system. This system not only
improved and simplified the features needed to create, approve and
modify items within the ERP system, but improved the ability to
generate extensive reports on the complete status of items, kits, bill
of materials, etc.
. Successfully designed and coordinated the software architecture and
general development for the WMS-ERP interfaces project between
Microsoft Dynamics NAV ERP and the Warehouse Management System,
coordinating all aspects, from assessing needs and current processes,
to general design, specifications and teams coordination, testing,
documentation, BizTalk and SQL database development, servers setup,
solution deployment and support. Also SQL scripting, Mercury and QA
control.
. Managed the projects and business analysis for the development of
several IT related supply chain solutions.
. Performed administration, analysis, troubleshooting and support duties
for the ERP system, for the Latin American region, solving many
problems and achieving stable environments.
The ERP, WMS and supply chain systems managed included Puerto Rico,
Colombia, Costa Rica, Panama, Peru, Chile, Argentina, Brazil and Mexico.
All projects lead to a significant reduction in time, complexity, improved
efficiency and response time within the business and its internal and
external clients. Many other projects were also completed within time and
budget.
IT Project Manager / Business Analyst
November 2008 - December 2009
Business and Entertainment Solutions, LLC., Ft. Lauderdale, Florida
Successfully developed and managed various projects and coordinated the
team of IT professionals assigned to those projects, analyzed processes and
proposed innovative solutions aligned with business goals, gathered
requirements, coordinated resources, budgets, development, testing, defects
and change requests, documentation, and managed the team's availability
according to priorities, time constraints, budgets and other aspects of the
business solutions in which I was involved. Managed HIPAA compliance, for
Electronic Medical Records software and networks in various projects.
Summarized achievements and responsibilities:
. Preformed various HIPAA compliance audit preparations and Electronic
Medical Records systems setup and administration, as well as designed
and managed the projects for data security, privacy and disaster
recovery plan strategies for several sites, achieving high
availability environments.
. Successfully performed complete analyses of a wide range of business
processes, leading presentations to senior management, directors and
sponsors, of process improvement solutions and the subsequent design,
project management and completion of many of those solutions. Oracle
and SQL DB Systems administration.
. Managed and completed many projects in network design, for upgrades
and deployment of several file, remote access, remote printing,
replication, DFS, web, clustering and Exchange servers, as well as
routers, firewalls, clients and various network monitoring software
packages in many sites, which resulted in more reliable, faster and
secure networks with improved data availability, as well as SOX and
HIPAA compliance as needed.
Senior Business Analyst / Project Manager
August 2007 - November 2008
O2K2 Consultores, C.A., Caracas, Venezuela
Coordinated and managed several of the company's IT and IS projects, always
being involved either as a project manager, business analyst, consultant
and always part of the design and execution team, holding many simultaneous
roles in most projects, completed a diverse range of projects, from
network design and security, to software and web / intranet solutions
design, planning, processes analysis, requirements gathering, design
specifications development coordination, testing and documentation.
Some tasks and achievements:
. Successfully managed and completed several projects involving a very
diverse range of IT business solutions, resulting in improved business
processes and faster, more secure, reliable networks and IT
infrastructure.
. Managed and coordinated all aspects of every project and the assigned
teams of IT professionals.
. Designed and managed several software and intranet projects, not only
achieving completion on time and under budget, but always assessing
unnoticed business needs and surpassing initial planned functionality.
Business Analyst / Project Manager / IT Manager
May 2005 - July 2007
Complete ERP and IT infrastructure upgrade
Alimentos Ocean a, C.A., Caracas, Venezuela
Summary:
. Performed a complete analysis of all business processes, which led to
build a business case to support and lead the proposal of a complete
ERP system upgrade and customization. The project was approved and the
budget was granted after a series of clear presentations of the
proposed general plan and initial design.
. Managed and completed the ERP upgrade and customization project,
before time, within budget and surpassing expectations by achieving
more functionality and features than originally planned. All aspects,
from budget, design plan, requirements gathering, design
specifications, development, teams coordination, testing, change
requests and documentation were managed according to the initial plan.
. The company's headquarters, its branches and retail stores, were all
interconnected to the new central ERP system, which led to a unified
operation with full visibility across almost all aspects of the
company's business.
. Performed an extensive analysis of the complete IT infrastructure,
building again a business case and managing the approved project for
a complete IT infrastructure upgrade, including hardware, network and
software, company-wide. New servers, network equipment, devices,
desktops, laptops, OS software, corporate applications and all
configuration for those programs, servers, desktops, laptops and
devices. This resulted in the elimination of legacy hardware and
bottlenecks, remarkably improved network speed and server
capabilities, considerably faster business processes (up to 30X faster
in some cases), while at the same time improving security, data
availability and disaster recovery plans.
. All upgrades were successfully completed at the company's
headquarters, its branches and retail stores, allowing for better,
faster and more secure ways to interconnect and access remote
resources.
. Further analysis led to the management of a project for the
development of a printable and electronic product catalog, which made
the sales department improve their efficiency and sales significantly.
IT Business Analyst / Project Manager
January 1998 - April 2005
Caracas1, C.A., Caracas, Venezuela
Conducted many of the IT, web and software development projects for the
company, holding roles as Project Manager and Business Analyst, this helped
the business grow significantly and achieve high levels of customer
satisfaction.
EDUCATION
MCSE - Security+. Microsoft Certified Systems Engineer - Security+
June 2007
Microsoft Corporation.
CISSP - Certified Information Systems Security Professional
September 2007
International Information Systems Security Certification Consortium, Inc.,
(ISC More information at: https://www.isc2.org/cissp/default.aspx
CompTIA Security +
June 2007
Computer Technology Industry Association. More information at:
http://www.comptia.org/certifications/listed/security.aspx
Currently preparing to obtain the PMP - Project Management Professional certification
Project Management Institute (PMI). More information at:
https://www.isc2.org/cissp/default.aspx
Law
July
1997
Universidad Cat lica Andr s Bello, Caracas, Venezuela
I pursued a career in IT after studying law. I believe the communication,
analytical and general skills gained are factors that have contributed to
the successful development of my IT career, allowing me a broader view of
IT beyond its technical aspect.