Customer Service Administrative Assistant

Gwendolyn M. Rathke

**S*** Rachael Court ( Willowbrook, Illinois 60527

630-***-**** ( *********.******@*****.***

ADMINISTRATIVE ASSISTANT

Solution oriented, performance-driven administrative assistant with great

attention to detail and a passion for high end customer service.

. Combines key strengths in Communications Skills and Customer Service.

. Proven track record of maximizing resources and delivering complex

projects on time.

. Reputation for increasing productivity and effective use of time

management.

. Innovative problem solver, team leader with ability to build rapport with

individuals on all levels.

Excellent Communication Skills ( Self Starter ( Excellent Work Ethic (

Team Building ( Sales & Training ( Event Planning/Event Coordination (

Effective Customer/Client Relations ( MS Office Professional ( Word ( Excel

( PowerPoint ( Outlook ( Adobe ( Internet Research ( Access (

Timberline ( Typing Speed: 45 WPM ( Business Correspondence ( Document

Formatting ( Communications Systems ( Standard Office Equipment Management

PROFESSIONAL EXPERIENCE

DUNNET BAY CONSTRUCTION COMPANY, Glendale Heights, Illinois ( 2008-2011

Receptionist/Administrative Assistant: Served as first point of contact for

all customers/clients and outside vendors. Assisted Vice President/Staff

with special projects as needed. Responsible for coordination of multiple

projects in an accurate and timely manner. Handled all basic office

functions.

. Managed multi-line phone system as well as shipping and receiving

functions.

. Data Entry into Timberline Systems for Project Management.

. Researched and negotiated pricing for ordering of office supplies, as

well as managed inventory.

. Created and implemented a successful inventory and stocking system.

. Handled Subcontractor Log: Insuring all subcontracts, purchase orders

and current insurance. Reviewed and approved insurance certificates when

needed.

. Managed multiple types of Safety meetings. Implemented Monthly Safety

Log report.

. Maintained company compliance with Safety Program (OSHA).

. Scanned invoices/receipts for Accounts Payable (AP).

EXUVIANCE BY NEOSTRATA, Illinois/Indiana/Wisconsin ( 2004-2008

Regional Market Specialist/Account Coordinator: Provided assistance to Key

Account Executive in addition to handling administrative responsibilities.

Provided Regional and Market Sales Support.

. Built strong relationships with store staff/management/clientele.

. Designed and implemented hard copy/electronic (PowerPoint) training

guide. Designed tracking sheets, packets and flyers for store events.

. Held Cluster/Blended Trainings to develop product knowledge.

. Coordinated Artists and Executives for sales events.

. Responsible for conference calls, store communications and

invoicing/documentation of sales.

. Designed/implemented a gratis program for sales productivity rewards.

Gwendolyn M. Rathke ( Page 2 ( *********.******@*****.***

LAW OFFICES OF R. DANIEL LYONS & ASSOCIATES, Downers Grove, Illinois ( 2005-

2007

Part-time Receptionist/Administrative Assistant: Provided administrative

assistance to attorneys and executive assistant.

. Online research and documentation of confidential information received

by clients.

. First point of contact for customers/clients. Assisted with basic case

profile information.

. Provided receptionist duties including scheduling consultations and

attorney calendars.

ULTA COSMETICS, Oakbrook, Illinois ( 2003-2004

Prestige Cosmetics Department Manager: Acting Manager on duty. Handled

retail sales and promotional marketing for sixteen major cosmetic accounts.

Supervised Prestige support staff.

. Responsible for all facets of customer service, including guest

complaints, product questions, returns and exchanges.

. Promoted, booked and performed skin care and cosmetic sales events.

. Developed new clientele by networking outreach.

. Held training sessions and responsible for conveying information to

support staff and management team members.

. Exceeded sales goals for all Prestige Cosmetic accounts.

. Interviewed, reviewed and hired employees for Prestige Department.

NORDSTROM'S, Oakbrook, Illinois ( 2001-2002

Trend Cosmetics Counter Manager: Provided retail sales and promotional

marketing for five major cosmetic accounts.

. Created profitable new promotional ideas and events.

. Planned, scheduled, supervised and presented at events. Insured full

attendance at events.

. Attended training sessions, relaying trend information and new product

knowledge to artists and neighboring counter managers.

. Responsible for inventory and ordering of stock/testers.

. Manage clientele database and updates.

. Developing clientele through customer classes and neighboring skin care

accounts

EDUCATION

Office Technology Information Certificate, College of Dupage, Glen Ellyn,

IL

Biomedical Terminology, College of Dupage, Glen Ellyn, IL

Illinois Real Estate Licensing Course

Cosmetology Program - Career Training Tech Center of Dupage, Addison, IL

VOLUNTEER WORK

American Cancer Society's Look Good Feel Better Program

HOPE Ornaments, an Ornament Drive & Distribution Charity

REFERENCES

Available upon request

Contact this candidate