Customer Service Administrative Assistant

KeShawnna D. Taylor

**** **** ***** ***** #**** . Indpls, IN 46224

317-***-****. **.*********@*****.***

Administrative Assistant

Summary of Qualifications

Efficient in the principles and processes for providing customer and

personal services, this includes customer needs assessment, meeting quality

standards for services, and evaluation of customer satisfaction. Familiar

with the administrative/clerical procedures and systems such as word

processing, managing files and records, designing forms, and other office

procedures.

Customer Service

. Conferred with customers by telephone or in person to provide

information about products and services, to manually take orders or

enter them into the computer system, or to obtain details of

complaints.

. Resolved customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, or

adjusting bills.

. Contacted customers to respond to inquiries.

Administration

. Answered phone calls and directed the calls to appropriate parties or

took messages.

. Attended meetings to record what was discussed and the minutes.

. Read and analyzed incoming memos, submissions, and reports to

determine its significance and plan its distribution.

. Ordered supplies, maintain record management database systems, and

performed basic bookkeeping work.

. Conducted research, compiled data, and prepared papers for

consideration and presentations by executives, committees, and board

of directors.

Computer Skills

. CompTIA A+ IT (Information Technology) Technician certified

. Microsoft Certified Professional (MCP)

. Proficient skills using Access, Excel, and MS Word.

Work History

Office Manager, Precision Auto Center, Indianapolis, IN, 2011-Present

Parcel Assistant, FedEx SmartPost, Indianapolis, IN 2009-2010

Desktop Migration Technician, Computer Merchant(Contract), Indianapolis, IN

2008-2009

Administrative Assistant, Edison Job Corps Academy, Edison, NJ 2008

IT Technician, Staff Management(Contact), Indianapolis, IN 2007

Administrative Assistant, Chris Computer Sales & Repairs, Indianapolis, IN

2006-2007

IT Technician, Staff Management(Contract), Indianapolis, IN 2004-2006

Customer Service Associate, Meijer Inc., Indianapolis, IN 2003-2004

Customer Service Associate, Subway Sandwiches, Speedway, IN 2000-2003

Education

Medical Records & Health Information Technician, New Horizon's, Jan. 2011-

Present

College Coursework, Ashford University in Organizational Management 2010

Microsoft Certified Professional, Edison Job Corps Academy, 2008

Office Administrator, Indypendence Job Corps, 2008

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