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Customer Service Sales

Deer Park, New York, 11729, United States
March 12, 2011

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Jacquelyn Lee Perry

*** * **** ******

Deer Park, NY 11729

Phone: 631-***-****


Summary of Qualifications: Proven track record in contract administration

with more than 8 years of dealing with intricate contracts including

commercial, GPO, managed care and government contracts. Responsible for all

aspects of contract administration, negotiations, audits, compliance, and

risk management assessments. Recognized for superior problem-solving

abilities, project management, pro-active initiatives, and superior

customer service. Excellent communication skills, detailed oriented and

strong negotiation skills.

Experience: Gentiva Health Services, Inc. Melville, NY (2007-


Senior Contracts Administrator

Update and maintain CCR registry

Review and analyze RFP opportunities for operational and financial


Prepare proposals, RFIs, and RFPs

Negotiate contracts, including but not limited to: managed care, NDAs,

medical directors, staffing, government, state and subcontractor contracts

Knowledge of CMS regulations

Create cost analysis reports for management

Create new contract templates as needed

Write amendments as necessary

Create power point presentations

Data entry into contracts database (access and also web)


Resolve medical billing and coding errors

Provide guidance to contract administrators within department

Special projects as needed

Experience: Olympus America, Inc. Melville, NY (1995-2006)

Senior Contracts Administrator 2002-2006

Negotiated and maintained contracts in excess of $18.5 million annually

Created and maintained sales/cost analysis spreadsheets for each contracted

vendor. Reflected invoice sales, product line, territory and profits.

Compiled and reported rebate fees.

Developed GPO business for department.

Implemented Contracts Procedure Manual for each contracted entity

Wrote training program and trained sales team and customer service liaisons

Maintained pricing in AS400 system for each contracted vendor

Responsible for audits with external auditors (ex: GSA and OIG)

Audit of all GPO and GSA invoices for accuracy and also for reporting


Uploaded and maintained contracted products on GSA Advantage site.

Handled all contract modifications

Initiated new quote program for sales force

Participated in National Sales meetings and trade shows

Senior Customer Service Representative 1995-2002

Supervised six customer service liaisons.

Provided analysis reports for management and external customers

Heavy volume of phone calls

Audited customer service for compliance with contracted vendors

Reconciled sales team sample inventory accounts

Tracked orders for timely delivery

Expedited shipments

Education: New York Institute of Technology Old Westbury, NY


Nassau Community College Garden City, NY

Liberal Arts/Communications

Long Island Business Institute Commack, NY

Medical Billing and Coding

Skills: Microsoft Word, Excel, Powerpoint, AS400, Lotus Notes,


Knowledge of Access

References available upon request

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