BARBARA FORTILUS

**** ****** * ******** ** ***** • abhq4x@r.postjobfree.com • 347-***-****

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OBJECTIVES:

• To obtain a position in your institution as a Receptionist, or Customer Service Rep.

• Looking to gain knowledge within the company and advance as opportunities arise.

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over three years of experience in account,

claims and sales processing, and face to face customer service within the retail, and ticket

industries.

Talent for identifying customer needs and presenting appropriate company product and

service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to

increased repeat and referral business.

Expertise in resolving escalated customer service issues.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel,

Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).

Skills

Fluent in English and Haitian Creole

Proven communication abilities, both oral and written.

Adept at cashiering and reconciling cash

PROFESSIONAL EXPERIENCE

NY Waterway New York NY

Ticket Agent

April 2009- Present

Maintained accuracy and balance of funds.

Provided high level of customer service.

Sold tickets and maintained related ticket sales paperwork including cash and credit card

transactions.

A&E Corporation Brooklyn NY

Sales Associate & Cashier

August 2007 - October 2008

Used computerized systems that involve distributing and accounting funds.

Responsible for handling all cash register duties.

Maintain a friendly and clean atmosphere for customers.

Handle customer problems and complaints.

Maintained cash and credit card transaction.

EDUCATION

Kingsborough Community College Brooklyn NY

Associates of Applied Sciences, June 2011

Courses in Accounting, Business Communication, Marketing

ACTIVITIES

Peer Advisor September 2008 - May 2009

Assisted students on campus with their problems within the Institution.

Christian Cultural Center Ambassador

Community service activities included feeding the homeless, giving donations, rebuilding homes

etc

Contact this candidate