Customer Service Manager
Resume:
FRANK BUTTS
Little Rock, AR 72212
***********@*****.***
Objective To utilize experience with
management and education in
logistics to succeed within the
transportation sector.
Experience District Manager in Training
May 2010-Present Murphy
USA El Dorado, AR
Worked with team of
individuals to ensure the optimum
performance of the Convience
store.
Constructed a positive
work atmosphere to maximize
synergy and minimize shrink.
Maintained inventory
levels through ordering and
auditing.
Ensured up to date and
accurate environmental documents
and safety forms.
Trained employees for
optimum performance and customer
service.
Audited site for
cashflow, finances and
operational performance.
Load Planner July 2009- Nov.
2009
Werner Enterprises
Omaha, NE
Input load information
from the customer database into
the AS400.
Coordinated daily
shipment strategies with fleet
managers and drivers.
Coordinated inbound and
outbound flow of product.
Assigned freight to
optimize tractor use and minimize
cost.
Fleet Manager Aug.
2008- June 2009 Werner
Enterprises Omaha, NE
Managed driver
performance by building
relationships with drivers.
Promoted safe operations
by monitoring driver's
participation in all safety
related training, hours of
service compliance, Haz Mat,
HVL/Homeland Security Compliance
and drug testing compliance.
Provided directions,
load information,
pick-up/delivery times and other
special load related
information.
Floater July 2007-
July 2008
Werner Enterprises Omaha, NE
Traveled to sites to
fill in for employees on vacation
and cover a variety of different
accounts.
6 months experience with
refrigerated trailers.
3 months experience
flatbed.
Off Hours Dispatch Jan
2006-Nov. 2006 Dynasty
Taxi
Fayetteville, AR
Managed fleet of four
taxis.
Customer service and
Data entry.
Education B.S., Transportation
Logistics 2006 University
of Arkansas
Fayetteville, AR
Interests Continuing Education, Weight
lifting, Guitar, Saxophone,
computers.
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