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Administrative Assistant Customer Service

Forest Hills, New York, 11375, United States
March 12, 2011

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Nelcy Torres

***-** **** *****, ****** Hills, NY, 11375 (h)718-***-**** (cell) 813-465-


Administrative support professional experienced working in fast-paced

environments demanding strong organizational, technical, and interpersonal

skills. Highly trustworthy, ethical, and discreet; committed to superior

customer service. Confident and poised in interactions with individuals at

all levels; detail-oriented and resourceful in completing projects; able to

multi-task effectively. Capabilities include:

Microsoft Word, Excel, Customer Service & Verbal & Written Communication

PowerPoint, Outlook, Relations Bilingual Relations-Spanish

Access Organization Filing & Data Archiving

Problem Solving Juggle Multiple Projects


Professional Experience

Administrative Assistant Deutsche Bank New York, NY


Global Banking-Consumer Group Division - Supported Managing Director and 2

Directors (Long-Term Assignment)

. Experienced in a variety of environments with expertise in

administrative assistance, organization, and attention to detail

. Excellent talent in "reading" the customer, gleaning information, and

providing appropriate solutions

. Experienced in accepting a variety of projects and working them to

completion with effective follow-through.

. Managed extensive domestic and international travel arrangements and

timely submission of expenses.

. Coordinated conference rooms for client and internal meetings

including all materials, catering and video conference set up

. Scheduled and coordinated meetings, interviews, appointments, events

and other similar activities for supervisors, which also included

travel and lodging arrangements.

. Maintained confidentiality and professionalism while exceeding work

expectations in fast-paced environment

. Edited high volume of presentations, documents, spreadsheets and

various meeting materials with great attention to detail and


Executive Administrative Assistant Thomson Corporation New York, NY


Finance Division - Senior Level Management Team

. Coordinated with various staff for operational support activities of

the unit; served as a liaison between departments and operating units

in the resolution of day-to-day administrative and operational


. Provided administrative/secretarial support for various

departments/divisions such as answerd telephones, assisted visitors

and resolved a range of administrative problems and inquiries.

. Operated desktop computer to composed and edited correspondence and

memoranda from dictation, verbal direction and from knowledge of

policies of established departments/divisions; prepared, composed,

typed, edited and distributed agendas and minutes of numerous


. Performed various support duties including phone, calendar, expense

and travel management for team of 10.

. Assisted in the review and management of expense claims for all

regional branches.

. Designed and developed client and employee facing document and

presentation materials.

Administrative Assistant UBS Investment Bank New

York, NY 2002-2005

Supported the U.S. Head of Ratings Advisory Division

. Managed all office equipment, procurement and supply orders and

tracked and processed all cost center expenditures.

. Acted as the central point of contact for emergency client inquires

and routed requests appropriately.

Marketing Administrative Assistant Citibank-Alternative Investment New

York, NY 1999-2001

Marketing Division - Supported 1 Director and Project Managers

. Distributed of Hedge Funds brochures and reports; globally on a

monthly and quarterly basis.

. Assisted the Director, Project Managers and Vendors, in the designing

of new hedge funds brochures.

. Organized and maintained files including attendance for staff members.

Executive Administrative Assistant Deutsche Bank New

York, NY 1997-1999

Compliance Department - Supported Managing Director and 2 Vice Presidents

Administrative Assistant American International Group New

York, NY 1994-1997

Risk Management/Transportation Division - Supported Profit Center Senior

Manager and Team

Nelcy Torres 2 Page

Education & Professional Affiliations

City University of New York, BMCC Certified Administrative Professionals

Program 2010

International Association of Administrative Professionals 2010


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