Customer Service Sales

Karla Ramos

Austin, TX *****

956-***-****

*********@*****.***

SUMMARY

A goal oriented, creative, and organized International Business graduate

with the following skills:

. Computer proficient in PC programs (Word, Excel, PowerPoint)

. Bilingual English/Spanish

. Administrative, highly organized skills

. Team player, fast learner and easygoing

EDUCATION

FIDM/The Fashion Institute of Design & Merchandising

Los Angeles, CA

Associate of Arts Degree Major: Jewelry Design

Sept 2010

Classes included Gemology, History of Jewelry, Creative Design for Jewelry,

and Jewelry Design

St. Edward's University

Austin, TX

Bachelor of Business Administration Degree

Dec 2007 Major: International

Business; Art Minor

Classes included: Macroeconomics; Finance; Marketing; Business

Communication

EXPERIENCE

David Yurman Los Angeles, CA

Oct 2010-Feb 2011 Operations

Support

. Provided customer service through attending and resolving client

issues

. Rung sales, handled high volume phone calls, organized back office

. Handled office operations through inter-store communication, inventory

control, incoming/outgoing merchandise, etc

. Handled all jewelry repairs, transfers, client gifiting, etc

Micha Design Los Angeles,

CA July-Oct 2010

Intern

. Handled jewelry production through design, sketching, execution and

labeling of product

. Kept a detailed inventory of supplies

. Maintained the condition and maintenance of the studio

. Attended and assisted in fashion shows and photo shoots

Coach Los

Angeles, CA Oct-

Nov 2009

Seasonal Sales Associate

. Assisted clients and exceeded sales goals

. Coordinated daily cash reconciliation at high-volume location

. Maintained inventory control

. Reviewed current product collections

Traffi-Mex Custom Broker Agency Laredo, TX

Jan-Oct 2008

Administrative Assistant

. Supervised administrative staff of 3-4 in manager's absence

. Managed accounts receivable and payable

. Performed data entry of customer file information

ADDITIONAL INFORMATION

FIDM Honor Roll, Elementary Substitute at Mary Help of Christians School

and United Day, Volunteered for Battered Women's Shelter and Habitat for

Humanity, Designed logo for Habitat for Humanity TAMIU (Texas A&M

International University) chapter.

REFERENCES/WORK SAMPLES AVAILABLE UPON REQUEST

Contact this candidate